North Clacton Medical Practice - Ratings and reviews
Reviews
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Review titled Much improved surgery
Rated 5 stars out of 5
by Heidi - Posted on 01 March 2024
Since the overhaul on appointments Crusader surgery/North Road has really improved. A triage system is now in place and 100% better for getting assisted with appointment either in person or telephone call the same day. Had face to face appointment today and came away with good clear information on moving forward with medication ....I've always thought GPS are excellent here and the new appointment system is making it much more accessible to actually be seen or assisted the same day.
Visited March 2024
North Clacton Medical Practice has not yet replied.
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Review titled Worst doctors surgery ever
Rated 1 star out of 5
by Deborah Saunders - Posted on 14 March 2024
My sister and her children are registered at Crusader Surgery, Clacton. I have been asked to contact the surgery on behalf of my sister as she works at a school and is not allowed access to her phone to book appointments or other services. The line is busy from 8am and takes hours for anyone to answer, then you can’t book an appointment in advance. Rarely can you get an appointment on the day. Basically it’s practically impossible to get an appointment. There is no provision for full time workers to get an appointment out of business hours. I could go on and on about the absolute shambles of a surgery. It makes my blood boil every time I need to phone them for my sister. Thank goodness this surgery is not mine. I would not recommend this surgery. Dreadful place.
Visited March 2024
Review titled North Clacton Medical Practice
Replied on 14 March 2024
Good Morning, we are always working towards easy accessibility for patients to access the surgery. The other form of contacting the surgery to arrange an appointment is visiting our website ncmghealth.co.uk/dashboard you can request an appointment at the time the suits. It is monitored 3 times a day. Most workers use this system to request medication, appointments and any queries. Hope this will make your accessibility easier for the future.
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2023
I am extremely impressed with the measures the surgery are putting in place to make it easier for us to get appointments. I recently called and spoke to a triage nurse who was extremely helpful, it prevented me making an unnecessary appointment.
Visited November 2023
Review titled North Clacton Medical Practice
Replied on 20 November 2023
Thank you for taking the time to write something on the NHS website. All the team really appreciate your feedback. It is very much appreciated.
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Review titled Lovely staff
Rated 5 stars out of 5
by Rosie McWilliam - Posted on 15 November 2023
Everyone is always helpful, always willing to help and go above and beyond. I go here quite often with two children and never have any problems.
Visited November 2023
Review titled North Clacton Medical Practice
Replied on 15 November 2023
Good evening, thank you for taking the time to place your comment on this website. It is really appreciated. This really does boost the staffs morale.
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Review titled Great improvement
Rated 4 stars out of 5
by Anonymous - Posted on 14 November 2023
The surgery have adapted a new triage system which enables same day appointments. Great service from booking appointment, getting a call from triage nurse and being booked with correct clinican.
Visited November 2023
North Clacton Medical Practice has not yet replied.
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Review titled Much improved
Rated 4 stars out of 5
by Khakibrain - Posted on 02 November 2023
It seems that the North Clacton Medical Group are striving to improve the service they provide. My recent visit was everything I would expect of a professional caring service. Much improved on my past experience of this group, hope the improvements continue. Additionally, there seemed to be an increased focus on punctuality. In the past, I had experienced excessive delays and had to spend an unreasonable amount of time waiting to be seen by a healthcare professional. However, on this visit, I was pleasantly surprised by the minimal waiting time. As soon as I checked in, I was promptly called in and attended to by a friendly and attentive nurse. The medical staff themselves appeared to be more engaged and proactive. The doctors and nurses took the time to listen attentively to my concerns, addressing each of them in a compassionate and professional manner. They exhibited a genuine interest in my well-being, ensuring that all my questions were answered and providing thorough explanations. This level of personalized care made me feel valued as a patient and reassured me that my health was in good hands. Another improvement I noticed was the incorporation of advanced technology and updated medical equipment. This not only enhanced the accuracy of diagnostic tests but also increased the efficiency of the entire process. The medical group's commitment to staying up-to-date with the latest advancements in healthcare technology is commendable and clearly reflected in the improved service. Reflecting on my past experiences with the North Clacton Medical Group, it is evident that they have made significant strides towards providing a better service. The efforts they have put into revamping their facilities, ensuring punctuality, enhancing staff-patient interactions, and incorporating modern technology have not gone unnoticed. I genuinely hope that these improvements will continue and that the medical group remains committed to delivering exceptional healthcare to their patients. By striving for continual growth and listening to patient feedback, they have the potential to become a benchmark in the industry, setting an example for other medical groups to follow. In conclusion, my recent visit to the North Clacton Medical Group was an extraordinary experience. From the moment I entered the facility, I could see the tangible improvements they have made to enhance their service. It is evident that they are striving to provide a professional and caring service, and I sincerely hope that their commitment to improvement continues in the future.
Visited November 2023
Review titled North Clacton Medical Practice
Replied on 13 November 2023
Good Evening Khakibrain . Thank you for taking the time to place a comment on the NHS website, the surgery really appreciates it. Thank you so much for your comment. It really does make a lot of difference to staff morale.
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Review titled Very impressed
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2023
I am very impressed with the new triage system, was able to get through the surgery very quickly and the staff I spoke to over the phone was extremely helpful and friendly. I was called back by a lovely nurse within 15 minutes. The nurse was very compassionate and took time to answer all of my questions.
Visited November 2023
Review titled North Clacton Medical Practice
Replied on 20 November 2023
Thank you for taking the time to write something on the NHS website. All the team really appreciate your feedback. It is very much appreciated.
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 14 November 2023
I called today for an appointment for my son , got through almost immediately, added to a new triage system, lovely nurse called me back within an hour offered advice and an appointment that afternoon. All round helpful, kind and compassion. Well done everyone at the surgery I have seen these guys really take some abuse over the years they all work so hard and are starting to turn the surgery around. Thank you all staff.
Visited November 2023
Review titled North Clacton Medical Practice
Replied on 15 November 2023
Good Morning, thank you for taking the time to give feedback on our new triage service, the surgery really appreciates it.
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Review titled Fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2023
Fantastic changes to the surgery. Very impressed with the new system - efficient, safe, quick and easy to understand! The nurses who are calling patients back are kind, understanding and very helpful. Very impressed!
Visited November 2023
Review titled North Clacton Medical Practice
Replied on 14 November 2023
Thank you so much for your review, this really lifts the morale of staff. The surgery appreciates the time you have taken to make a comment.
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Review titled Such improvement
Rated 3 stars out of 5
by Denise Jones - Posted on 30 November 2023
A very noticeable difference in all aspects, reception, Doctor all very helpful, appointment system greatly improved.
Visited November 2023
North Clacton Medical Practice has not yet replied.