Newham Vicarage Practice - Ratings and reviews
Reviews
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Review titled Disappointing Consultation
Rated 1 star out of 5
by Francesca Witek - Posted on 10 July 2023
I'm a new registered patient. I have seen a gp from this practice who did not examine my legs. I had explained that the presenting problem was pain in the medial knee aspect, which sometimes travels up and down my leg. I suffer with Lipo lymphedema and severe venous reflux and I'm needless to say suffering with additional pain in the knee/leg. The gp did not examine my leg. She did not perform any observations. I was asked questions. I've had an ultrasound which shows swelling and bulging in the meniscus, also knee effusion. The medial cruciate ligament could not be viewed and it was recommended I have an mri. This gp explained I would have to wait to see the consultant at hospital for them to refer for an !to of the knee. She asked me to 'chase up' a pain clinic appt via a text msg link. She also did not load my regular and acute medications on the nhs app for when it's time for me to request them. On 7/7/23, I telephoned one of the evening duty receptionists with my concerns, she advised I would receive a call from a Gp as I'm not sleeping well with pain, agitated, depressed and need an mri. I almost fell down this weekend as my knee buckled. However, I haven't received a call. For me, it is clear this is not a practice I feel I can stay with. They are happy to leave me to suffer. It's called sub standard care.If I have to self fund an mri and it shows anything of concern that should be receiving prompt treatment, you will be contacted further. This practice is not for me.
Visited July 2023
Newham Vicarage Practice has not yet replied.
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Review titled Attentive and timely service and good practice
Rated 4 stars out of 5
by Dmytro - Posted on 01 October 2022
Very happy about the practice and my GP who provided great care and attention to me with my health issues in a professional and effective way. I can imagine the pressure on the NHS workers is so high and yet this practice could help me timely and kindly. Many thanks to the members of staff and doctors.
Visited July 2022
Newham Vicarage Practice has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Riri S. - Posted on 27 April 2022
I’m always pleased with the care and service I receive from my GP. From admin team to doctors everyone is helpful and kind. The e-consult and online appointment services are efficient. I really feel well cared for as a patient. Thank you Newham Vicarage Practice!
Visited April 2022
Newham Vicarage Practice has not yet replied.
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Review titled One of the best in the area
Rated 5 stars out of 5
by Linda - Posted on 08 April 2022
Had a few phone consultations in March and April Doctor and reception staff very helpful Staff are polite and if they are unsure they will check things for you The g ps really are supportive and put themselves out to get you the right meds explain things to you or do a referral where needed Like all practices it’s been a hard few years and I do feel myself and my family are lucky to be registered with the practice The online triage form can be difficult for some and if you are not fast enough it times out or jumps to next box You can ring the surgery to help if you have problems or you have no access to the internet Sometimes lines are very busy which is understandable Also it says your number one in the queue but sometimes you have to put the phone down and ring again It could be the phone system not directly the practice fault Once you get through staff are so helpful I have been with the practice for years When they were in different surgeries and this practice has grown and is one of the best I certainly would not change I feel looked after Thank you to all the Doctors and all the staff you are a fantastic team It has been a very difficult few years but this practice have really done their best for their patients
Visited April 2022
Newham Vicarage Practice has not yet replied.