Newbury Group Practice - Ratings and reviews
Reviews
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Review titled Worst practice I ever been to
Rated 1 star out of 5
by xhoana Aliaj - Posted on 26 February 2024
I’ve been to this group practice for 3 years and i always had issues with it the front desk staff is very rude and racist but i always tolerated it as the nurses were very lovely and professional but before i transferred to another gp i paid for a letter that i needed from the doctor and they told me it’s gonna be 7 to 10 working days i called on the 8th day and i was told it’s gonna be ready on the 10th day i called twice in the morning asking them for it as i really need it today but the staff was extremely rude and telling me that they have a lot of letters to do and i should wait till monday as the doctor was there i explained that i really needed it for today they told me to call later and when i called 6 hours later a very rude person told me that i just called and i should try later as they close at 18:30 it’s unacceptable horrible really to pay for something that i shouldn’t be paying and still be treated like trash from the reception team.
Visited February 2024
Newbury Group Practice has not yet replied.
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Review titled Worst Practice, still dont know how its rrunning!
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2023
I can never get an appointment never! Worst practice ever, they dont know how to prioritize vulnerable patients or give appointments. When you call up we wait in the phone Que for more than an hour to hear them say they have no appointments so useless.The receptionists are as bad as the practice, they never do their job properly. If the hospital suggests to get a follow up with a GP, they dont agree to that, they say call us back tomorrow or do e consult. When we do Econsult we dont hear back after a week or 2. Referrals that GP do often get rejected, that means patients just waiting another 3 months to hear back. Something needs to be done so the surgery works effectively. I called for a baby who is sick and they didn't even bother listening, they said call 111. Why do i have a practice if i cant get help when i need it. Why am i paying tax for? Bad practice, do not consider joining
Visited May 2023
Newbury Group Practice has not yet replied.
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Review titled Not happy with the level of service.
Rated 2 stars out of 5
by Anonymous - Posted on 22 March 2023
I had a telephone appointment with the GP to discuss my ultrasound scan report. After having waited for one week I received a call from the GP on 22/3/23. She asked me to explain my medical issues. After discussing my symptoms I told the doctor about my scan and needed a referral letter to see a Gynae. She did not read the scan report before the call and failed to discuss the report findings, which was the prime purpose of the consultation. Not happy with the doctors response. Also she said she did not know any Gynae she could refer me to. I needed the referral letter today but she said I should come and collect the letter the next day, which I was unhappy about.
Visited March 2023
Newbury Group Practice has not yet replied.
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Review titled Blood pressure check
Rated 4 stars out of 5
by Chris Challenger - Posted on 07 February 2023
Quick. Easy. Great nurse to keep you at your ease. My vital signs are all there! Blood tests booked. Let’s see what they show!
Visited February 2023
Newbury Group Practice has not yet replied.
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Review titled Frustrating
Rated 3 stars out of 5
by Vicki - Posted on 04 November 2022
I put through an e-consult clearly stating I was away abroad for the week following submission so I'd like an appointment when I got back. That was ignored, an appointment was booked for me whilst I was away. I did not receive the texts as my sim was not active and I returned home to a voicemail and text complaining that I'd missed the appointment. I then phoned to explain, and after being on hold for over an hour, all I got was "oh... well I can't book you an appointment, you need to call back at 8am". I do not want a same day appointment, I want one for next week yet the receptionist could not grasp that fact and kept telling me to call back at 8am. A shambles!
Visited November 2022
Newbury Group Practice has not yet replied.
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 01 October 2022
Turned up for Flu injection. Booked with the surgery. Took a bus to get to the surgery and then a sign saying need to go to Fullwell Cross This is such poor service and very bad for elderly people who have to travel and then not even get the vaccine. Why tell me to come to the surgery when it’s not even there. Really poor service. It’s just got worse and worse at this surgery
Visited September 2022
Review titled Newbury Group Practice
Replied on 03 October 2022
Our original terxt invite indicated that the service would be operating from Fullwell Cross as a Covid vaccine was also on offer. We became aware that on booking patients were sent an automated message saying the appointment was booked at Newbury Park. We therefore sent an SMS message on Friday afternoon reminding everyone that the appointment would indeed be at Fullwell Cross. For anyone contacted by telephone all were informed that the service would be operating from Fullwell Cross Health Centre. We are sorry if you did not receive this information.
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Review titled The usual don't-care-about patients reception
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2022
II called in because I thought some records might not be showing on my online (EMIS) medical record. Reception staff helpfully offered to re-set the system, which they did which deleted everything so I could now see nothing. I emailed them twice over a 10-day period asking them to reset it but unsurprisingly no-one bothered to reply or do anything about it. I then tried phoning. After listening to a voice droning on about a whole lot of options I wasn't interested in the system it eventually (after about 3 minutes) told me I was number one in the queue to be answered. It turns out that I was actually number one in the queue that was waiting to be transferred to a different queue. I gave up after 15 minutes and I'm now going to have to waste an hour of my time going to see them because of their sheer incompetence and couldn't-care attitude.
Visited September 2022
Newbury Group Practice has not yet replied.