Newburn Surgery - Ratings and reviews
Reviews
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Review titled Unable to send Feedback or get access to my meds
Rated 1 star out of 5
by Anonymous - Posted on 07 September 2022
I work nights so getting up at 8am to do e-consults is difficult. I have serious mental health conditions so I rely on my meds to get though everyday life. Because of the nature of this, every-time I need a refill of my prescription I have to do an e-consult, but I cannot do this if the e-consults are closed whenever I go on the website. When I try to do a repeat perscription it gets ignored. I then tried to fill a complaint and the email on the complaints handling procedure but it gives the wrong email. I then phoned to get the correct email and it wasn’t able to be delivered again. The problem with getting my medication has happened too many times I can count and I have jobs that mean I cannot constantly check to see if e-consults are open two weeks before my meds run out. But it’s either that or running out of my meds which is not an option but unfortunately this is what has happened countless times.
Visited September 2022
Newburn Surgery has not yet replied.
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Review titled Compassionate Local Practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2022
This is an excellent local practice. My doctor listens, even when I know they are busy because they're running behind. They show compassion, honesty and a desire to help. Equally, the nursing staff are friendly and professional, as are the administrative staff. I think this is because the practice has remained small enough to have that local 'village practice' feel. Personally I think it makes all the difference. And yet they are big enough and resourced enough to cope. Of course it can be difficult getting the appointment you want when you want, sometimes. Well that's true of the whole NHS. It's difficult, for patients and for staff. But this isn't the surgery's fault. They do their best and they really care. I only hope that Newburn Surgery remains independent and small enough to care, for many years to come. Thank you to all the staff for remaining positive and compassionate during difficult times for the NHS.
Visited June 2022
Review titled Newburn Surgery
Replied on 19 July 2022
Dear patient, Thank you very much for your lovely review. The team at Newburn Surgery were delighted to see this and we are grateful that you took the time to do this. It is much appreciated. Kind regards, Julie Dixon Practice Manager
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Review titled Absolute Shambles
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2022
Tried to see a GP but they are not back to work within this practice yet, I only found this out on arrival at the clinic. I spoke to a nurse prior to them making an appointment and was told to do my blood pressure and weight at the pod. The pod is within the clinic and the scales and blood pressure machine are provided. I done that and got through to see a nurse who said they had to take bloods. Bloods were taken and then I was told that's it.... Left the paperwork with my blood pressure and weight on the desk as she didn't know I had been asked to do that. Forward on a week and no results!! Finally get my results and was told that there is a prescription at the local chemist which has been there for the last week, someone was meant to get in touch and tell me, no one bothered. Another sample went missing so I was asked to go down and pick one up to do this again. Twice I went down and twice I walked away after waiting 10/15 minutes in the corridor. Not a practice I would recommend and I have now started the process of moving to a new GP who is back at the practice seeing patients face to face.
Visited April 2022
Review titled Newburn Surgery
Replied on 23 May 2022
Dear patient, Thank you for your feedback. My name is Julie and I am the Practice Manager at Newburn Surgery, Newcastle upon Tyne. I am sorry to hear you are unhappy with the care you have received and I would like to address some of this for you. I would like to respond to some of your points here which when I read them initially, I felt did not reflect Newburn Surgery. I would like to firstly clarify if you have possibly have left your feedback on the correct GP surgery as there may be a mix up and you meant to leave your comments elsewhere?. We on a few occasions have received eConsults from a similar named practice in Glasgow. If you are registered at this practice I would like reassure you and all our patients of our current process for GP appointments. Since the beginning of Covid 19 all of our staff including GP's have been working in the surgery. The only exception is when they needed to isolate or they tested positive for Covid. If not unwell they worked from home for the time expected in the guidance. In line with national guidance we did have to initially triage/screen all patients before they came to the surgery but as of July last year, we reverted all our GP appointment's back to patient choice. When a patient calls reception they can have either a telephone consultation or a face to face consultation. Currently around 70% of patients are face to face with the remaining patients preferring a telephone call, as they find this more convenient. We do not have a pod providing scales and BP monitoring machine. Our waiting area is too small. We do not have patients queuing in a corridor. We have a small building and only one small corridor leads to the waiting room. Our desk has reception cover for patients to hand in paperwork etc. I am unable unable to comment on any of the other concerns you have but I would be able to investigate them through our normal complaints procedure. You can contact me by: email: newburnsurgery.a86038@nhs.net tel: 0191 2290090 website contact form: www.newburnsurgery.com