New Court Surgery - Ratings and reviews
Reviews
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Review titled Would not recommend
Rated 2 stars out of 5
by Anonymous - Posted on 29 February 2024
Many reception staff here need training on how to talk to patients with dignity and respect - some receptionist very rude and dismissive however a few are actually really helpful and do there best to help, the others couldn't care less and make you feel like a burden when calling up. Had a negative experience from one nurse here, doesn't seem to even be able to hold a conversation with patient let alone do things correctly- have also heard from a friend that the same nurse was again very unprofessional with them (dirty dressings on the couch from a prior patient and injectables left on the sides exposed!).
Visited February 2024
New Court Surgery has not yet replied.
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Review titled Downhill decline in service past few years
Rated 1 star out of 5
by Anonymous - Posted on 13 April 2023
This surgery has declined massively over the past few years. It is now literally impossible to get an appointment to be seen. Ringing in at 8am for an urgent on the day appointment and speaking to staff at 08.05 to be told there are no appointments left and they are at full capacity is utterly appalling. This resulted in me calling 111 and having an unnecessary ambulance sent to me for them to then prescribe the relevant medication i needed due to severe infection. Receptionists always extremely rude and unhelpful when wanting an appointment - like robots and offering no support to patients. I am going to be looking into registering at another surgery as this surgerys patient care is non existent.
Visited April 2023
Review titled New Court Surgery
Replied on 14 April 2023
Thank you for your feedback. We are sorry that your experience did not match your expectations. There is currently an unprecedented demand on appointments and our Receptionists do their best to allocate appointments appropriately. If you wish to discuss your concerns further, please contact the Practice directly.
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Review titled A Practice that Cares
Rated 5 stars out of 5
by Josie H - Posted on 26 July 2022
Having being diagnosed with Stage 4 Cancer after an A&E admission, I cannot fault New Court Surgeries support. The General Practioner's have been prompt, compassionate and taken time to understand and subsequently alleviate symptoms. The receptionists have done then their best to find solutions to getting appointments despite high demand and the back office staff have been excellent at communicating and showing kindness for my situation. Royal Wooton Bassett is an aged population and there is high demand on the GP services. I believe they are doing the best they can in very trying circumstances.
Visited May 2022
Review titled New Court Surgery
Replied on 28 July 2022
Dear Josie Thank you so much for taking the time to provide your feedback, particularly with all you are presently dealing with. Your comments have been passed on to the whole team who really appreciate your kind words.