Much Birch Surgery - Ratings and reviews
Reviews
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Review titled Friendly and efficient
Rated 5 stars out of 5
by Geoff Green - Posted on 05 September 2023
Like so much of the NHS, Much Birch Surgery has to contend with staff shortages. They do this with maximum dedication, friendliness and courtesy.
Visited September 2023
Review titled Much Birch Surgery
Replied on 06 September 2023
Many thanks for taking the time to make your kind review. We do work very hard at Much Birch to ensure all patients receive the best possible support and care when they need it most. I will pass your comments on to our team.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2023
30 day wait for a brief telephone appointment! I cannot imagine how this long a wait is necessary. It is a one minute call to get a repeat prescription approved. Thirty days.
Visited July 2023
Review titled Much Birch Surgery
Replied on 28 July 2023
Thank you for your feedback. Our reception team work very hard to ensure patients are given an appointment, suitable for their needs, as soon as possible. I apologise that you are having to wait a while for a telephone appointment. It is difficult to respond to an anonymous review regarding the length of wait without more information. Some of our clinical team are taking holiday at the moment which may have compounded matters, especially if you only wish to speak to one person. Please feel free to use the online consultation function on our website which will be reviewed by a clinician within 2 working days.
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Review titled Inefficient, entitled staff
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2023
Pharmacist is rude and prickly, a typical jobsworth individual. Their 'need' for five working days to fill out a repeat prescription would be hilarious if it weren't so depressing, inconvenient and absurd.Who's paying for whom?
Visited April 2023
Review titled Much Birch Surgery
Replied on 05 May 2023
Thank you for your feedback. We apologise that you feel frustrated with our request for 5 days noticed when ordering repeat medication. Unfortunately due to fluctuating national shortages n some types of medications and staff shortages within our dispensing team, we are not currently able to fill prescriptions within a faster timeframe. This information is clearly stated on our website and on the prescriptions themselves. If patients have given consent for us to message them using their mobile details, we can let you know when your medication is ready to collect.