Moulsham Lodge Surgery - Ratings and reviews
Reviews
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Review titled absolute worst practice ever don’t come here
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
this clinic is under staffed they are rude individuals and take ages to do basic tasks they had me waiting for 45 minutes in the waiting room whilst pregnant feeling sick took the absolute p
Visited February 2024
Review titled Moulsham Lodge Surgery
Replied on 01 March 2024
Dear patient Thank you for your feedback. I would like to apologise if you feel that the staff are rude and tasks are not completed in a timely manner. If you would like to contact me I will be able to look further into this. Kind regards Cher Cooper - Group Practice Manager
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Review titled They play the system to avoid offering appointments
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
Phoned for an appointment. Used the system to request a call back. The message says it will count as seen if the call connects. I got a silent call back from the surgery and they hung up. So that's now marked as done. Phoned again and got a.messagr saying there are no appointments. This is really bad.
Visited May 2023
Review titled Moulsham Lodge Surgery
Replied on 15 May 2023
Dear Patient Thank you for your feedback. If you could email reception.f81100@nhs.net with your details we can look into this further Kind regards Cher Cooper - Operations Manager
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Review titled Wonderful ladies
Rated 5 stars out of 5
by Olivia - Posted on 15 March 2023
I came to the clinic yesterday for the first time for a coil appointment which obviously I wasn't looking that forward to. I wish I was allowed to name the two ladies in my appointment with me as they really deserve recognition but I hope the clinic will be able to know from this review who it was that dealt with me. These two lovely ladies were amazing at their job, made me feel so comfortable in an uncomfortable situation, and so calm and at ease. They both had such a nice energy and made my appointment a really positive experience. I left with all the information I needed and necessary aftercare. I really want to thank both of them for being so wonderful, they are a credit to the clinic.
Visited March 2023
Moulsham Lodge Surgery has not yet replied.
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Review titled Horrendous service
Rated 1 star out of 5
by Anonymous - Posted on 24 March 2023
Very unhelpful staff, service and procedures. I have had problems with everything from getting an urgent appointment to being issured prescriptions. Referrals don't get made and overall this surgery is the worst I have ever experienced.
Visited March 2023
Review titled Moulsham Lodge Surgery
Replied on 27 March 2023
Dear patient I would like to apologise for the service that has been provided. Please email reception.f81100@nhs.net, so that I can look into the issues raised kind regards Cher Cooper - Operations Manager
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Review titled Rubbish practice
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2023
I can never get a docters appointment I am suppose to be reviewed I have a heart problem as well as other medical conditions which should be kept checked on the national health service has gone down they are no longer caring
Visited January 2023
Review titled Moulsham Lodge Surgery
Replied on 10 February 2023
Dear Patient Thank you for your feedback. I would like to apologise if you do not feel the service is as expected. Please could you contact the surgery if you would like to discuss further with me. Kind regards Cher Cooper Operations Manager
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Review titled Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 23 November 2022
So I called today for a same day appointment only to be told appointments are only being taken for a couple of days later…. This seems to happen quite a lot at this surgery ….
Visited November 2022
Review titled Moulsham Lodge Surgery
Replied on 29 November 2022
Dear Patient Thank you for your feedback regarding you trying to obtain an appointment. Our routine appointments are booked 2 and 7 days in advance. Our same day appointments are for emergency say day care that is required and initially triaged by our Emergency Care Team. If you needed an on the day and were not told this, please accept my apologies. If you would like any more information, then please email reception.f81100@nhs.net Kind regards Cher Cooper Operations Manager
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Review titled Much improved of late
Rated 4 stars out of 5
by Andrew - Posted on 22 September 2022
This used to be a 1-star surgery and near impossible to get an appointment. I phoned the other day and was blown away. There's a useful call-back service for appointment and I was offered a choice of appointments within a couple of days by a friendly and helpful telephone assistant. Top class service this time. What a change !
Visited September 2022
Review titled Moulsham Lodge Surgery
Replied on 26 September 2022
Dear Patient I would like to thank you for taking the time to give the surgery feedback. I am pleased you had a positive experience and that you feel the service has improved. We have been focusing on the upgrading of our telephone system and believe this has helped considerably. I will pass on your feedback to the relevant staff also. Kind regards Cher Cooper Operations Manager
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Review titled Lovely service
Rated 5 stars out of 5
by Rupert Thompson - Posted on 31 August 2022
We were very impressed with the professional kindness shown by the doctor and the receptionist. We have been to a number of different surgeries and this stands out as the best.
Visited August 2022
Review titled Moulsham Lodge Surgery
Replied on 02 September 2022
Dear Mr Thompson I would like to thank you for your kind feedback. I will pass your comments to the relevant staff members Kind regards Cher Cooper Operations Manager
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Review titled Can’t get an appointment
Rated 2 stars out of 5
by Katie Cullender - Posted on 28 July 2022
I’ve been trying for four hours to book a cervical screen test and had nothing. Truly disappointing. The online app does not allow you to book this, just blood tests. I need someone to call me back
Visited July 2022
Review titled Moulsham Lodge Surgery
Replied on 29 July 2022
Dear Patient Thank you for your feedback. I would like to apologise for the wait you had on the phone whilst trying to book this appointment. We have changed our telephone provider and were experiencing some technical issues. I understand we have now contacted you to resolve the problem. If we can be of any further help then please contact the surgery Cher Cooper Operations Manager
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Review titled Great doctors, terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2022
This practice used to be adequate but now it's near impossible to be seen, you can't easily discuss care and there's no understanding that people have jobs or children to get to school and so on.
Visited May 2022
Review titled Moulsham Lodge Surgery
Replied on 31 May 2022
Dear Patient I am sorry that you are unhappy with the service at the practice. If you could you please write into the surgery so that we can look into the issues you have ? And if you would prefer speak on the telephone Kind regards Cher Cooper Operations Manager