Moss Side Medical Centre - Ratings and reviews
Reviews
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Review titled Trying to speak to reception
Rated 5 stars out of 5
by Kathleen Brierley - Posted on 11 April 2024
Am currently on the phone to the surgery 11/4/2024 time 13-22 l have been waiting number one in queue for the last 30 mins l am now going to hang up. Feeling very very frustrated!!!!
Visited April 2024
Moss Side Medical Centre has not yet replied.
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Review titled Not a great practice
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2022
The receptionists are not helpful at all. Whenever you rang the surgery , they do not book an appointment, they say give us a call tomorrow at 8am. I called them at 8am and waited for one hour and 5 minutes, the receptionist said sorry can’t book you we are full now . It’s very frustrating and ridiculous. Not happy from their service at all, they do not care about the patients health at all and they do not take it seriously. My family is not happy from the service they provide too.
Visited June 2022
Review titled Moss Side Medical Centre
Replied on 19 July 2022
Dear Patient, Thank you for leaving feedback, we welcome both positive and negative comments. I am sorry to hear about your experience. We normally have plenty of appointments available either on the day or within a few days. Our telephone line doesn't let you hold for any length of time you would be cut off after 6 rings, therefore I'm unsure how you waited on a call. You will be pleased to hear we are getting a new telephone system shortly which will stop call drop offs as we will have a queuing system. Our practice team cares about every patient and we try to accommodate everyone. If you would like to contact me to discuss this further please get in touch. Janet Morris | Practice Manager