Monkspath Surgery (Solihull Healthcare Partnership) - Ratings and reviews
Reviews
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Review titled Poor quality care
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2023
Following a routine blood test at this practice yesterday I been been left with extensive bruising and discomfort in my arm. I have had a blood test each year for several years and am a regular blood donor. I have never experienced bruising and discomfort like this before and can only put this down to the practitioners technique.
Visited October 2023
Review titled Monkspath Surgery (Solihull Healthcare Partnership)
Replied on 21 February 2024
Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you were not happy with the service you received. So that we can look into this, investigate and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Useless
Rated 1 star out of 5
by Khan - Posted on 04 January 2023
I’ve pretty much had it with this solihull no health partnership . It’s completely useless. What I don’t understand is why can’t it go back to normal now . I called up at 8 exactly and was already caller 39 and all the emergency slots had gone . How is that even possible . I’m a dentist ,it doesn’t get any more closer or face to face than that and yet we are fully up and running for the last two years !!!! What kind of ridiculous system is this, that u can’t book ahead ???? Incredible .. My 20 month old had one of his febril fits and I didn’t want to call the ambulance for nothing as it settled immediately but obviously needed to now plan a course of action as it was becoming a regular thing and my wife went to the clinic , it was 6pm , only to be told we don’t give out appointments (smh) and call in morning , well surprise surprise ! All slots gone at 8 am!! And in queue at 39 !! This service has gone completely gone downhill.. thanks for nothing !!!!!
Visited January 2023
Review titled Monkspath Surgery (Solihull Healthcare Partnership)
Replied on 05 January 2023
Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you are not happy with the service you receive. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ We really value personal experiences and concerns being raised and shared with us directly - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Services Team Solihull Healthcare Partnership
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Review titled terrible service
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2022
tried to get an appointment three days on the trot and then went down and waited at 8.30 on the fourth day to be told I would be phoned and nobody phoned despite me advising I had been told to seek an urgent GP appointment for a potential cancer _ I have paid to get a private appointment as its too urgent to wait - dreadful service
Visited December 2022
Review titled Monkspath Surgery (Solihull Healthcare Partnership)
Replied on 22 December 2022
Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you are not happy with the service you received. So that we can look into this, investigate and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Services Team Solihull Healthcare Partnership
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2022
Phoned this morning (was 47th in the queue) waited 40 minutes. Told no appointments until 29.07. I was advised to phone 111. I now have an appointment tomorrow in Castle Bromwich. This used to be an excellent surgery. Since joining SHP it’s impossible to get an appointment.
Visited July 2022
Review titled Monkspath Surgery (Solihull Healthcare Partnership)
Replied on 28 July 2022
Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you are not happy with the service you received. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ We really value personal experiences and concerns being raised and shared with us directly - so that we can try to do something about them. We would like to reassure you we are still open and here for our patients. We are continuing to provide services, and prioritise delivering care and services based on clinical needs. SHP’s services can be accessed by telephone, online or in person at one of our surgery sites. For medical advice or treatment, patients can call us on 0121 705 1105 or visit one of our surgery sites, or for non-urgent advice or treatment, visit our website – www.solihullhealthcarepartnership.nhs.uk Face-to-face appointments have continued to be available to all patients, as they were during the pandemic, where there is a clinical need and if a patient requests a face-to-face consultation they may be offered one, if appropriate, following Care Navigation. We would welcome the opportunity to have a discussion with you, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Services Team Solihull Healthcare Partnership
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2022
You can’t get a appointment, as like all the other messages left on here. Despite being on the phone from 8am. There appears to be no doctors actually working there, as the waiting room is always empty. The response from your messages will always be a standard one, but there will be no improvements. This doctors was fine, until they joined together with the other practices.
Visited June 2022
Review titled Monkspath Surgery (Solihull Healthcare Partnership)
Replied on 28 July 2022
Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you are not happy with the service you receive. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ We really value personal experiences and concerns being raised and shared with us directly - so that we can try to do something about them. We would like to reassure you we are still open and here for our patients. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic, and prioritise delivering care and services based on clinical needs. SHP’s services can be accessed by telephone, online or in person at one of our surgery sites. For medical advice or treatment, patients can call us on 0121 705 1105 or visit one of our surgery sites, or for non-urgent advice or treatment, visit our website – www.solihullhealthcarepartnership.nhs.uk Face-to-face appointments have continued to be available to all patients, as they were during the pandemic, where there is a clinical need and if a patient requests a face-to-face consultation they may be offered one, if appropriate, following Care Navigation. We are continuing to see unprecedented high demand with patients getting in touch and requests for appointments. GP's and all other healthcare professionals at SHP are seeing patients face to face, as well as offering telephone appointments, every week. From January to March 2022, we delivered a total of 60,341 appointments, which is an increase of over 15% compared to the same period in 2020 and a 10% increase compared to the same period in 2021. Of the 60,341 total appointments from January to March this year, 42,216 were Doctors’ appointments; and in the past two months over 52% of all GP appointments have been face to face. We would welcome the opportunity to have a discussion with you, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Services Team Solihull Healthcare Partnership
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Review titled very poor support
Rated 2 stars out of 5
by Stewart Priddey - Posted on 08 June 2022
extremely poor service from Monkspath surgery ( S.H.P.) No doctors Available was sent by D.Nurse had to wait outside in then Pouring Rain terrible service sent to another Surgery 7 miles away !! Why ?
Visited June 2022
Review titled Monkspath Surgery (Solihull Healthcare Partnership)
Replied on 28 July 2022
Dear Stewart, Thank you for your taking the time to give us your comments. We are sincerely sorry to hear that you were not happy with the service you received. So that we can look into the details and respond to the points you have raised of your personal experience, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ We really value personal experiences and concerns being raised and shared with us directly. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Services Team Solihull Healthcare Partnership
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Review titled No accountability
Rated 1 star out of 5
by Wheeley - Posted on 06 June 2022
Only way to get appointment is to turn up at one of SHP's surgeries which involves queuing, often outside the entrance in any kind of weather. If you have an appointment, you join the same queue. The touchscreen checking in system and "patient to room x" VDU need to be reinstated across all SHP sites. What a waste of nurse and GP time having to come out and call for their next patient who may, or may not, have been checked in yet. Complete shambles.
Visited May 2022
Review titled Monkspath Surgery (Solihull Healthcare Partnership)
Replied on 28 July 2022
Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you are not happy with the service you receive. So that we can look into and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ We really do value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. Feedback is invaluable and gives us an opportunity to listen and respond to our patients, and put in place changes that improve patient care and services for our patient population. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Thank you & kind regards, Patient Services Team Solihull Healthcare Partnership
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Review titled Cannot get an appointment!!!
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2022
Trying to get through to this gp practice for an appointment is impossible. Everytime I try and call I am left in a que of 30 plus with the voice message stating ' All on the day appointments have been taken' Instructing you to only stay on the line if you think its urgent enough for today. I have tried multiple times of the day to see if there was any difference, but no!! You are made to feel that you shouldn't even be contacting them. SHP need to sort out their system and urgently. This has gone on for way too long. We should have access to our gp surgery!!
Visited May 2022
Review titled Monkspath Surgery (Solihull Healthcare Partnership)
Replied on 13 May 2022
Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you are not happy with the service you receive. So that we can look into your personal experiences and respond to the points you have raised directly, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would like to reassure you we are still open and here for our patients. We are continuing to provide services, as we have been doing throughout the COVID-19 pandemic, and prioritise delivering care and services based on clinical needs. SHP’s services can be accessed by telephone, online or in person at one of our surgery sites. For medical advice or treatment, patients can call us on 0121 705 1105 or visit one of our surgery sites, or for non-urgent advice or treatment, visit our website – www.solihullhealthcarepartnership.nhs.uk Face-to-face appointments have continued to be available to all patients, as they were during the pandemic, where there is a clinical need and if a patient requests a face-to-face consultation they may be offered one, if appropriate, following Care Navigation. We would welcome the opportunity to have a discussion with you, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Services Team Solihull Healthcare Partnership
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Review titled Where has the service gone?
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2022
We have been using Monkspath Surgery for over 10 years, ever since we moved into the area. Always been great and there when our family needed it. I can categorically say, the service and the availability to get an appointment, or even getting through on a call "sorry we have reached call capacity, goodbye" is utterly unacceptable...regardless of the times, we are in. Where has the service gone - its woeful.
Visited May 2022
Review titled Monkspath Surgery (Solihull Healthcare Partnership)
Replied on 06 June 2022
Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you are not happy with the service you receive. So that we can investigate and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Services Team Solihull Healthcare Partnership
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Review titled possibly worst run doctors in the uk
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2022
20 phone calls in yoday but cant even join the queue when in the queue after 25 minutes cut off at caller number 3 i am only phoning as they havent correctly executed a request I made a week ago for both medications and paper work. it never used to be this bad. have today even been given wrong information by a receptionist it shouldnt be this bad anywhere
Visited April 2022
Review titled Monkspath Surgery (Solihull Healthcare Partnership)
Replied on 25 April 2022
Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you are not happy with the service you received today. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. Feedback is invaluable and gives us an opportunity to listen and respond to our patients, and put in place changes that improve patient care and services for our patient population. SHP’s services can be accessed by telephone, online or in person at one of our surgery sites. For medical advice or treatment, patients can call us on 0121 705 1105 or visit one of our surgery sites, or for non-urgent advice or treatment, visit our website – www.solihullhealthcarepartnership.nhs.uk We would welcome the opportunity to have a discussion with you, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Services Team Solihull Healthcare Partnership