Modality St James - Ratings and reviews
Reviews
-
Review titled Been chasing a prescription for days now…
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2023
Absolute joke to be honest. My mum’s appointment when at the surgery was quick enough but don’t expect your prescription to be sent out!! 3 days so far I have been ringing a number that doesn’t even get you to St James Medical Centre (their actual number is always engaged, even after trying for 3 days at all different times!!) and I am still no closer to getting my mums prescription. I actually managed to speak to a human yesterday who said they would speak to the doctor and get back to me but have they? No. Absolutely ridiculous. I refuse to waste anymore time chasing them and we will be going back to our own GP to make a complaint and finding someone higher up to complain to as well. No one should have to be put under this much stress to get a prescription!!
Visited February 2023
Review titled Modality St James
Replied on 28 February 2023
Dear Patient, I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
-
Review titled Awful incompetent modality dermatology services
Rated 1 star out of 5
by Sakib khan - Posted on 29 December 2023
Awful service constantly chasing them for results. In a year no improvement in skin condition have to chase up for follow up. Sent for a blood test that was not even put on the system. Not even given skin test results from three months ago. Have been discharged from service once saying i am better when i was not. Had to fight to get re referred took months to do. Still waiting for a biopsy promised a year ago. Completely stressful useless service wasting nhs money. The surgery is also dated and smells damp avoid at all costs
Visited August 2022
Review titled Modality St James
Replied on 17 January 2024
Dear Sakib I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
-
Review titled awful experience
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2022
Trying to get an appointment to get repeat medication. Tried to explain again and again that my phone reception is poor and that I can ring out but calls won't connect to my phone so it doesn't matter how many times the surgery arrange an appointment for me to talk to a pharmacist (by the way they haven't told me why I need to speak to a pharmacist), the call will never get through but I can call them at a specific time. Keep getting told that the procedure is that the pharmacist calls me for my repeat prescription and I keep explaining that the call wont connect due to poor reception and that I can call them and they then keep repeating that the procedure is that the pharmacist calls me. Have you gone round in circles yet reading my post??? this is what happens when I ring reception, like a parrot they keep repeating the procedure! How do you get people to move away from the procedure and use common sense to tackle a problem in order to find a solution. Problem - patient needs repeat medication but due to poor reception their phone won't allow incoming calls. Surgery - pharmacist needs to call the patient and knows that the call wont connect because the patient has told them that but they need to follow procedure and keep trying to make the call = frustrated patient and a surgery that can only follow procedure and not offer another solution and can't wait to get you off the phone.
Visited July 2022
Review titled Modality St James
Replied on 06 December 2022
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer