Minet Green Health Practice - Ratings and reviews
Reviews
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Review titled Good Practice ... Not so good receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 12 April 2024
I visited the surgery on 12/4 with my child. The young man on reception around 11:00am was very abrupt and not helpful at all. Not only did I think he dealt with myself in a negative manner I also witnessed him dealing with another patient the same. I been registered with this surgery for years and never received/witnessed this type of unprofession. But overall the clinician I saw was amazing and a great help and I feel like I received good care.
Visited April 2024
Review titled Minet Green Health Practice
Replied on 12 April 2024
I am really sorry to hear about your poor experience this morning. I would be really grateful if you would give us the opportunity to investigate properly and get back to you with a response. Could I ask you to contact us with some more detail by emailing us at feedback.mghp@nhs.net? Joe Qiu | Practice Operations Manager
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Review titled Horrible place
Rated 1 star out of 5
by Patient X - Posted on 23 March 2024
I and my family "used", or rather attempted to use this practice for over 8 years. Firstly, they completely mishandled my child's eczema. I've wasted time on near ten visits and have never been referred to an allergologist, while kept accumulating useless aqueous cream. I was naive and needed guidance, thankfully a friend advised that we should speak to an allergist, and the issue was sorted by two visits to a private consultant. And fortunately my son is now allergy free. No thanks to this "practice". Secondly they failed me. With serious streptococcal infection they preferred to "wait and see" rather then prescribe antibiotics until I had to be urgently hospitalised with a risk of sepsis. That after dragging myself to them at least twice with worsening symptoms. Thirdly, they have completely stopped a normal "walk-in" clinic. It's a massive expensive building among the most expensive GP practice budings in the area, at least, and it's totally empty. I walked in with painful ears and a cough, and was offered an appointment in two weeks time! What? Only after I suggested that they force me to go to A&E and drain their precious resources would they deign to call a doctor to see me. This doctor, whom I am not permitted to name by the rules of review submission, was busy with some computer issues. He made me wait in the reception, a real, live, rather unwell and only patient for 50 minutes while he was dealing with his admin. Not the other way round, but exact this: admin first, patient second. He was trying to listen to my chest through a thick jumper (there was a t-shirt underneath, so no privacy concern) and gave completely unhelpful advice. Concluded his 5 minutes spent with me by requesting that I never walk-in like that again, as they "don't do walk-in" anymore. Had to go to a private GP whose advice and prescription helped me get over the issues. Unbelievable waste of public money - the building looks like a desert - and lack of care for the wellbeing of patients. Kicking myself I kept wasting precious time and health "consulting" with these doctors for years.
Visited October 2023
Review titled Minet Green Health Practice
Replied on 25 March 2024
Dear patient, Thank you for taking the time to leave us this feedback. I am very sorry to hear about your poor experiences at the practice. We would be very grateful for the opportunity to investigate and try to resolve the issues you have raised - I do not recognise this case from any complaints we have received previously, so as far as I can tell this is the first time we have heard about these concerns. Our email address for leaving feedback and making complaints is feedback.mghp@nhs.net. It would be great to hear from you directly so that I can investigate and hopefully prevent any similar events happening going forwards. There is further information about our practice complaints policy on our website: https://minetgreenhealthpractice.co.uk/practice-information/feedback-and-complaints/ Best wishes, Joe Qiu | Practice Operations Manager
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Review titled Best GP Practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2022
Minet Green have been completely fantastic since I registered 18 months ago. Motivated to write this review because I’ve just had my first ever pain-free smear test with them, but the staff have always been very kind and professional, Ive managed to get appointments relatively easily as well as really efficient referrals to specialist services. The staff were able to sort out an issue with my vaccination record without a fuss. Cannot recommend this practice enough.
Visited August 2022
Review titled Minet Green Health Practice
Replied on 13 October 2022
Dear patient. Thank you so much for your feedback. We know that cervical cytology testing can sometimes be distressing or uncomfortable for patients so I am really pleased to hear that you had a good experience getting yours done at Minet Green. I will be pleased to pass on your positive feedback to the team. It is so motivating for them to hear about patients positive experiences and feel appreciated for their efforts. Thanks so much. Naomi McCulloch, Practice Business Manager
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Review titled Something amiss
Rated 2 stars out of 5
by Anonymous - Posted on 22 April 2022
I rang to ask if an antibiotic cream I had been subscribed should be used on the lip as the instructions said not to use it inside the body. The receptionist took a while answering, it turned out he had googled the answer. I can ask Dr Google as well, that's not why I rang the doctor. I am now none the wiser.
Visited April 2022
Review titled Minet Green Health Practice
Replied on 05 May 2022
Thank you for posting this feedback. We are concerned to hear about your experience as our reception team are not trained to give out medical advice. It would be helpful if you could contact the practice directly with the details (including your own details and an approximate time of when you contacted us so we can locate a recording of the call). You can do this through the feedback form on our website or by emailing or calling us and asking to speak with a manager). In the meantime we will raise this with our patient services team and ensure they are all clear on how to handle this type of query in the future. Many thanks, Minet Green Health Practice