MILTON ROAD SURGERY
12 Milton Road, Grays, Essex, RM17 5EZContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about MILTON ROAD SURGERY .
Reviews
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Review titled My experience
Rated 5 stars out of 5
by Rachael R - Posted on 04 December 2023
I have had experience with all the doctors and receptions at this practice and would like to thank everyone for their help and support, advice over the years. Its a shame i have to change practices very soon but its an end of an era! So again thankyou to all. Rachel R
Visited December 2023
Provided by Working Feedback
Review titled MILTON ROAD SURGERY
Replied on 06 December 2023
Dear Rachael R, Many thanks for leaving your feedback. It is always good to receive good reviews and I am very pleased that you are happy with the service provided by the practice. I will pass your comments on to the practice team. Once again Thank you.
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Review titled My experience
Rated 5 stars out of 5
by Carol C - Posted on 04 December 2023
I had a phone appointment for this thursday booked last Wednesday, i had a call early next morning with a face to face appointment to go that afternoon. I was very pleased as i have a infection which i am glad to say is now getting better. Thankyou to the very kind receptionist.
Visited December 2023
Provided by Working Feedback
Review titled MILTON ROAD SURGERY
Replied on 06 December 2023
Dear Carol C, Many thanks for leaving your feedback. I am very happy to hear that you received a good service from the practice when it was need. - Elaine Jordan- Practice Manager
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Review titled My experience
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2023
I have seeing different doctors for the past year but it was my first time to encounter such a worst consultation. I was trying to provide information regarding my concern but the doctor told to my face that he is not interested with my explanation. He does not even know the medical procedure I was asking.
Visited December 2023
Provided by Working Feedback
Review titled MILTON ROAD SURGERY
Replied on 28 December 2023
Dear Patient. Many thanks for leaving a review. I am extremely sorry to hear of the poor experience you have had with one of our doctors. I would be grateful if you would contact me so that I can ascertain which GP you spoke to and investigate and deal with this matter further for you. If you would like this to happen, Please contact me at the surgery on 01375 807130.
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Review titled My experience
Rated 2 stars out of 5
by Lucy M - Posted on 04 December 2023
The doctors do not listen. I had to repeat the same thing over and over. It is impossible to see the same doctor twice and overall just poor customer see
Visited December 2023
Provided by Working Feedback
Review titled MILTON ROAD SURGERY
Replied on 06 December 2023
Dear Patient. Thank you for leaving your review. I am very sorry to hear that you were not happy with your consultation and would value the opportunity of discussing this with you in more detail. Please contact me at the surgery if you would like to talk about your experience. The practice employs permanent staff at both the Grays and Milton Road sites. On some occasions such as holidays and staff sickness it may be necessary to see a locum clinician. Please ask the receptionists to book you with your chosen clinicians and they will arrange this for you. . Elaine Jordan Practice Manager
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Review titled My experience
Rated 2 stars out of 5
by Hayley D - Posted on 04 December 2023
I don't think it is fair that my medications were stopped and i struggled for 2 weeks to get a medication review, after 2 weeks i was told to complete an econsult. My medications are not new and the dose has remained the same for over a year. Not having access to my medication means i become unwell, don't sleep with enhanced pain. Once i used econsult the issue was resolved quickly. Patients should be informed to use econsult instead of trying to get a face to face appointment with a gp
Visited December 2023
Provided by Working Feedback
Review titled MILTON ROAD SURGERY
Replied on 28 December 2023
Dear Hayley. I am very sorry that you encountered difficulty when trying to order your medication. I do not have the details or know circumstances of why your medication was stopped but would very be happy to investigate this matter for you if you would like to contact me. The easiest ways to order your prescription is to use e-consult which we are encouraging patients to do or email admin.miltonrd@nhs.net. If you have difficulty accessing services in the future, please contact the surgery and ask to speak to a Manager. The Managers at both sites hold weekly telephone 'speak up' sessions. These sessions enable us to listen to patients concerns and solve problems. Thank you. Elaine Jordan, Practice Manager.
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Review titled My experience
Rated 1 star out of 5
by Ewa T - Posted on 04 December 2023
No polite, no helpful Staff working there. Receptionists and also doctors. Very bad expierence past last two years
Visited December 2023
Provided by Working Feedback
Review titled MILTON ROAD SURGERY
Replied on 06 December 2023
Dear Patient. Thank you for leaving your feedback. I am sorry you are unhappy with our services. Please contact me at the surgery and I will be happy to discuss you concerns in more detail. Elaine Jordan - Practice Manager
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 17 November 2023
The waiting time for appointments which are mostly still over the phone which I feel unnecessary anymore , no time frame ever given for the phone call
Visited November 2023
Provided by Working Feedback
Review titled MILTON ROAD SURGERY
Replied on 06 December 2023
Dear Patient. Thank you for taking the time to leave a review. The practice adheres to the GP contract in that we offer appointments within a 2 week time frame. Both face to face and telephone appointments are available to patients on request. I am sorry if you were not offered the type of appointment you wanted on that occasion. The practice will always endeavour to give telephone appointments at a time to suit the patient. I.e.. around work commitments, telephone consultations are triaged by the clinicians for urgency, therefore we cannot always give a precise time. If you would like to discuss your comments further. Please do not hesitate to contact me at the surgery. Once again thank you for leaving your feedback. Elaine JOrdan - Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
Very friendly reception staff, happy to help you. There wasn’t a doctor available to see my baby when he was unwell so they were able to send me to a nearby surgery, really happy with the service.
Visited November 2023
Provided by Working Feedback
Review titled MILTON ROAD SURGERY
Replied on 09 November 2023
Dear Patient, Thank you for taking the time to provide us with your feedback. We are aware that it is often an anxious time when a young child is unwell and as such we hold a dedicated Children's clinic every day (Monday to Friday) within the Practice in order to ensure we are responsive and are able to quickly see and assess. Your feedback is much valued Many thanks again, Sharon Hogarth Managing Partner
Provided by Working Feedback
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Review titled My experience
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2023
Rating- Minus one star. NHS has been urging us to “get ready” for the shingles vaccine. Well, I was ready and so was my husband. Unfortunately, this surgery was not ready so when we dutifully attended our appointments there was no vaccine. No, there isn’t a shortage; It hadn’t been ordered. Well done College Health LIMITED- very limited indeed. Why are you advertising for more patients when you are incapable of looking after the ones you’ve got?
Visited November 2023
Provided by Working Feedback
Review titled MILTON ROAD SURGERY
Replied on 06 December 2023
Dear Patient. Thank you for leaving your feedback. I am very sorry that you have had this experience when booking for your shingles vaccine. This should not have happened and a vaccination should have been sourced for you from one of our other sites. I have since had the opportunity of discussing this matter in detail with you face to face. Thank you once again for your review.
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Review titled My experience
Rated 5 stars out of 5
by Emanuel A - Posted on 29 November 2023
The Doctor was very kindly he listened to me talking about my concerns about my children with a lot of patience and gave me good recommendations and advice. he is very charismatic and a good doctor.
Visited November 2023
Provided by Working Feedback
Review titled MILTON ROAD SURGERY
Replied on 01 December 2023
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Your positive comments are most appreciated and will be passed onto the GP Regards Llandys Barden Practice Manager
Provided by Working Feedback