MILTON ROAD SURGERY - Ratings and reviews
Reviews
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Review titled My experience
Rated 4 stars out of 5
by Ian P - Posted on 10 January 2024
Whenever I call I always hope to speak the friendliest receptionist at Grays surgery, she tops all receptionists I know as she is always helpful and I cannot fault her in anyway she has a friendly attitude. There should be more of her as patients’ experience with GP practices will be whole lot better.
Visited January 2024
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Review titled MILTON ROAD SURGERY
Replied on 15 January 2024
Dear Ian. I am delighted to hear that the staff are taking the time to go above and beyond what you expect and would like to thank you for leaving your review. Llandys Barden, Practice Manager.
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Review titled My experience
Rated 4 stars out of 5
by Callum F - Posted on 20 January 2024
Receptionist was really helpful and showed me how to use blood pressure machine. Nurse was great and explained what was going on.
Visited January 2024
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Review titled MILTON ROAD SURGERY
Replied on 22 January 2024
Dear Callum. Thank you very much for taking the time to leave a review. . It is always good for staff to receive positive feedback and I will pass on your comments to them. Llandys Barden, Practice Manager
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Review titled My experience
Rated 1 star out of 5
by Julia H - Posted on 16 January 2024
I have not visited the surgery recently but have had several telephone and email conversations. I am still trying to resolve an issue that has been going on since last September. I have provided information, and still cannot get an answer. I feel very let down.
Visited January 2024
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Review titled MILTON ROAD SURGERY
Replied on 19 January 2024
Dear Julia. Thank you for taking the time for leaving a review. I am very sorry that you feel let down by the surgery. I would welcome the opportunity to discuss your issues further and resolve this matter speedily for you. Please contact me at the surgery on 01375 807130 or email elaine.jordan1@nhs.net. Thank you once again for contacting us via NHS web reviews.
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Review titled My experience
Rated 4 stars out of 5
by Sonia B - Posted on 05 January 2024
My appointment was put back by half an hour as patient came in late she was seen after the other patient came out and the one in front of me came in late which made me late was not very happy
Visited January 2024
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MILTON ROAD SURGERY has not yet replied.
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Review titled My experience
Rated 2 stars out of 5
by Michelle I - Posted on 07 January 2024
I was kept waiting for over half an hour for my appointment with the nurse. When I finally got to her she had obviously been eating and had no idea who I was and what I was there for. She then called me by the name of the baby due after me. I was then informed by her that I couldn’t have my smear as I was too early. The reason I was called for my smear too soon was due to a text message from yourselves telling me I was due. I have now been told that because I don’t have the letter from Cervical Screening ( I must of thrown it away by accident) I have to wait for a reminder letter which I will get after 18 weeks. This will then make me overdue. This is all completely unacceptable as I fail to see why I can’t then make an appointment nearer the time I am due (April). Why is the letter so important when I wasn’t told I needed it when I came to my appointment?? Surely there is a record of the letter somewhere on the system? Ultimately this whole sorry saga is based on a mistake made at the surgery but to my detriment.
Visited January 2024
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MILTON ROAD SURGERY has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Lesley C - Posted on 03 January 2024
Was given an appointment straight away when I described my symptoms - The GP I then had the appointment with was thorough & had a lovely bed side manner
Visited January 2024
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Review titled MILTON ROAD SURGERY
Replied on 08 January 2024
Dear Mrs Castles. Thank you for taking the time to leave some feedback. I am very happy that you had a good experience when booking your appointment and with the GP. Your comments will be passed on to the team. Elaine Jordan, Practice Manager.
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Review titled My experience
Rated 5 stars out of 5
by Terence W - Posted on 03 January 2024
I got an appointment on the same day that I phoned. This was unexpected but it is what customers want.
Visited January 2024
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Review titled MILTON ROAD SURGERY
Replied on 08 January 2024
Dear Terence . Many thanks for taking the time to leave your feedback. I am delighted that you are happy with the service provided to you It is always nice to hear this kind of feedback from patients and I will be sure to pass your comments on to the team. Llandys Barden , Practice Manager.
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Review titled My experience
Rated 5 stars out of 5
by Alyn S - Posted on 23 January 2024
I visited the Grays surgery for a blood test and received a very efficient service. I was in and out in 10 minutes. Thank you
Visited January 2024
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MILTON ROAD SURGERY has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by George B - Posted on 05 January 2024
I found start and questions straight forward and felt comfy to answer. And I was quite happy to answer. And think all okay. Thank you. GB.
Visited January 2024
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Review titled MILTON ROAD SURGERY
Replied on 15 January 2024
Dear Mr Brame. Thank you for taking the time to leave a review. I am pleased to hear that you have had a good overall experience with the practice. Elaine Jordan, Practice Manager.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2024
The doctor I saw with my daughter was very attentive and had a lovely manner. She explained every thing in detail to both myself and my daughter and was very reassuring.
Visited January 2024
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Review titled MILTON ROAD SURGERY
Replied on 15 January 2024
Dear Patient. Many thanks for taking the time to leave a review. It is always good to receive positive patient feedback and I am delighted that the member of staff you saw was able to reassure you and that you received a detailed explanation. Thank you once again. Elaine Jordan, Practice Manager.
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