Millway Medical Practice
2 Hartley Avenue, Mill Hill, London, Greater London, NW7 2HXContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Millway Medical Practice.
Reviews
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Review titled I always feel safe
by Bhavik - Posted on 10 October 2022
I am long-term patient of Millway, I suffer from an extremely rare condition that results in me having to visit the clinic very often. I would like to take this opportunity to sincerely show my gratitude to the reception staff and the whole team. They’ve known me for many years and without any form of bias show me the upmost support, attentiveness and efficiency. Those traits make a stressful experience all the more easier. I always feel safe knowing that when getting in touch with Millway my issue will be dealt with as swiftly as possible. Thank you again to the whole reception team, you make all the difference.
Visited October 2022
Provided by Care opinion
Review titled Millway Medical Practice
Replied on 25 September 2023
Thank you very much for your positive feedback! We really appreciate that you have taken the time to write such positive comments about the practice and our staff. We have circulated your compliment within the Millway team. Best wishes, The Millway Management Team
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2022
The reception staff are fantastic, always sympathetic and helpful. The doctors are excellent, very encouraging and never rushing you no matter how busy they are
Visited October 2022
Review titled Millway Medical Practice
Replied on 25 September 2023
Thank you very much for your positive feedback! We really appreciate that you have taken the time to write such positive comments about the practice and our staff. We have circulated your compliment within the Millway team. Best wishes, The Millway Management Team
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Review titled The best
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2022
I am long-term patient of Millway, I suffer from an extremely rare condition that results in me having to visit the clinic very often. I would like to take this opportunity to sincerely show my gratitude to the reception staff and the whole team. They’ve known me for many years and without any form of bias show me the upmost support, attentiveness and efficiency. Those traits make a stressful experience all the more easier. I always feel safe knowing that when getting in touch with Millway my issue will be dealt with as swiftly as possible. Thank you again to the whole reception team, you make all the difference.
Visited October 2022
Review titled Millway Medical Practice
Replied on 25 September 2023
Thank you very much for your positive feedback! We really appreciate that you have taken the time to write such positive comments about the practice and our staff. We have circulated your compliment within the Millway team. Best wishes, The Millway Management Team
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Review titled Excellent staff, terrible 'non' appointment system
Rated 3 stars out of 5
by Anonymous - Posted on 06 October 2022
All staff are excellent at Millway but it is almost impossible to get an appointment with a doctor. Please can the system be improved and made more accessible. I have tried to access the e-consult form several times but it is not available for patients to complete the (albeit dreaded, over-long) questionnaire except apparently between 8-9am each day. This is no good. Phoning you is a very long hold, with too many others trying to phone too now, as our online booking system was removed. Having been nunber 17 in the queue for 90 minutes, and then the practice closed leaving me on hold for no-one. Please Millway make the e consult questionnaire accessible for completion during the day and evening. And please bring back our ability to book a non-urgent appointment when we log into our accounts. We don't all want a random, unbooked phone call from a GP the next day or in a few days, especially if out/at work/in a professional meeting, or as once happened to me when I answered the phone while paying a windows cleaner - it was my gp phoning unexpectedly who wanted me to describe my UTI symptoms (so embarrassing in front of the window cleaner). We all know there is a shortage of GPs and you all work so hard, but spare a thought for us needing an appointment please.
Visited October 2022
Review titled Millway Medical Practice
Replied on 25 September 2023
Thank you for taking the time to write your review. Please can you contact the practice via our website https://www.millwaymedical.com/home/about-us/practice-information/complaints-form/ or by emailing millwaymedical@nhs.net We want to ensure that our patients are provided with the highest quality of care and all patient feedback is important in helping us maintain this standard.