Middleton Park GP Surgery - Ratings and reviews
Reviews
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Review titled Unable to get an appointment.
Rated 3 stars out of 5
by Peter - Posted on 01 February 2024
Rather than trying to call at 8am for a same day appointment I tried to book an appointment online. The website had no appointments available for the next 29 days! I called reception and they confirmed the website was correct and no appointments are available for the next month. I opted for online diagnosis and ordering meds online.
Visited February 2024
Review titled Middleton Park GP Surgery
Replied on 05 February 2024
Dear Peter, Thank you very much for taking the time to leave a comment on NHS Choices. Whether positive or negative, all feedback that we receive is appreciated as it helps us in our efforts to provide the most effective service. We take on board your comments regarding the difficulty in getting an appointment online and for this we must apologise. We also appreciate your perseverance regarding your efforts to book without adding to our 8am demand. Moving forward, we have recruited extra clinical staff in order to ensure there are more appointments available and we are also transforming our e-consultation service to manage the additional demand brought on by its success and effectiveness. We hope to have the e-consultation service back up and running by the 12th of February. Once again, apologies for any inconvenience caused and should you wish to discuss this further please do not hesitate to get in touch at: middletonpark.surgery@nhs.net Yours faithfully, Adam Bolton Practice Manager
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Review titled Still can't get an appointment online.
Rated 2 stars out of 5
by Peter Oxley - Posted on 25 February 2024
After failing to get an appointment using the online system a few months ago and being told that more staff were being deployed to make more appointments available I mistakenly understood that this meant more appointments would be available! Just checked online and no appointments available for the next month and the system doesn't allow to see beyond this. It's either try the 8am scramble, which takes an hour until you get told to try online or call back tomorrow, or give up trying to see a GP at this practice.
Visited February 2024
Review titled Middleton Park GP Surgery
Replied on 26 February 2024
Good Morning Mr Oxley, Thanks again for your comments in regard to the surgery and our appointment availability. As highlighted previously, this is an area in which we are always trying to improve as we appreciate how frustrating it is when there is limited appointment availability. Although the face to face online appointments may have been booked by other patients, we do ensure our e-consultation service offers another option to patients. You can submit an e-consult by downloading our app 'Bramley Health' or by following the link: https://bramleyonline.co.uk/e-consult.php We will respond within 48 hours with an appropriate care pathway, this may be a prescription, a referral or a face to face appointment in an appropriate timeframe for that condition. Once again, I must apologise that you haven't been able to book an online appointment since your last feedback. If possible, please may you get in touch with the surgery directly at middletonpark.surgery@nhs.net as I would appreciate the chance to discuss your issues directly at a convenient time for yourself. Best wishes, Adam Bolton Practice Manager
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Review titled Bloods taken
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2024
Short review as 1 minute experience: the person who took my bloods didn’t wipe my arm with alcohol as the protocols state, she didn’t wore gloves either. She dispatched me so quickly I didn’t had time to ask for my puncture site to be cleaned. The waiting room was empty so they weren’t extremely busy. I take bloods from people everyday at my job in the hospital and even there we manage to keep better hygiene. I will avoid getting any further tests in this surgery.
Visited January 2024
Review titled Middleton Park GP Surgery
Replied on 01 February 2024
Dear patient , All comments, whether positive or negative are taken on board by the practice team as we always endeavour to provide a positive and effective service. When possible, please may you contact the practice so that the issue surrounding your blood test can be investigated. Contact details can be obtained by phoning the surgery or requesting via email: middletonpark.surgery@nhs.net Apologies again for your experience, Kind regards, Adam Bolton Practice Manager
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Review titled Not great at all
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2023
I don’t understand why there’s only 1 general practitioner available to the community, or why I’ve called 4 times in the past week but was still unable to be seen to as there were no appointments available. Doesn’t sign posting to walk in clinics negate the relevance of the practise?
Visited March 2023
Review titled Middleton Park GP Surgery
Replied on 21 March 2023
Dear Patient, Thank you for taking the time to provide some feedback for our practice. We have 5 GPs across the 3 sites and recently restructured the appointment system to allow more availability and choice to our patients. If you would like to discuss this further I would be more than happy to meet with you. Bramley Village
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Review titled A fantastic practice
Rated 5 stars out of 5
by Julie Strafford - Posted on 03 May 2023
Cottingley surgery staff are second to non, they’re always polite, professional and respectful. It’s a sense of a community practice, the staff always know your name and often your family members, making it feel like a real community practice, not just a name and number. The care I’ve received after recently put on Atorvastatin and follow up was excellent
Visited March 2023
Review titled Middleton Park GP Surgery
Replied on 01 June 2023
Dear Julie, Thank you for taking the time to leave your reviwe. This is very much appreciated and I will pass your comments on to our wider team. Thank you again. Best wishes Managing Partner
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Review titled The practice is good
Rated 4 stars out of 5
by Suzanne - Posted on 01 May 2022
The practice is good although at times it’s hard to get through on the phone but once you do the reception staff try their best to either get you a face to face or a phone consultation. I have to see a clinician every few weeks which is booked by them at my convenience and a time I am available. I find the staff very friendly and if I need anything they try their best to sort it for me the reception staff are very good at their jobs and try their best. The doctors that I have seen are exceptional and Do what they can to solve the health issues I have
Visited May 2022
Review titled Middleton Park GP Surgery
Replied on 06 May 2022
Dear Suzanne, Thank you for taking the time to provide some feedback. Our reception team do try their best and I am pleased their efforts haven't gone unnoticed. I will pass you comments on to the team Many thanks
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Review titled Not the best for repeat prescriptions.
Rated 3 stars out of 5
by Anonymous - Posted on 01 May 2022
Although the surgery has been good when I've needed them. The only problem I can say I have is with repeat prescriptions. When the Medication comes available to request on S1, they sometimes prescribe it but move the date to maybe a week later but with no communication as to why. I sometimes run out of my analgesia, so may put a request in a few days earlier and say I've run out as pain has been worse. But instead of prescribing it when requested or even they day it's due to be requested they prescribe it for a week or so later. So then I'm having to ring up and try and get it sorted which is not always easy and not all reception staff are helpful with it, some are some just say I'll ask but cant promise anything. When they say this I know my request isn't going to be processed. Maybe the clinical staff should contact the patients to discuss rather than assuming and leaving them without which isn't fair. I dread having to ring up ask depending on who answers the phone as I sometimes are made to feel a nuisance and like I'm doing something wrong.
Visited April 2022
Review titled Middleton Park GP Surgery
Replied on 06 May 2022
Dear patient, Thank you for taking the time to provide feedback. I am sorry you feel we do not handle repeat prescriptions as efficiently as we could. Our reception team do follow a protocol which should be used the same way for each request. I will pass your comments on to the attention of our service manager who will review the process with our reception team. If you would like to discuss this matter in more detail please do not hesitate to contact us. Many thanks Middleton Park Surgery