Mendip Vale Medical Practice (St Georges) - Ratings and reviews
Reviews
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Review titled Incompetent practice
Rated 1 star out of 5
by Csaba Ervin Toth - Posted on 28 December 2023
My wife had an ultrasound scan and the results came back on 22nd December, Friday. The receptionist said she can't tell us anything but the note said to book an appointment through the econsult asap. We did. Needless to say it spoilt our Christmas having had to worry about what the findings were. Them out of blue econsult sent the results back without any additional notes. I called in again and the receptionist said the GP might have changed his mind and I should ask for an appointment to discuss it. When I said I dhad asked for an appointment in the previous econsult she said I should have done it again. Whe. I asked her how many times I should have asked for the same thing she didn't answer but she treated me like a dummy. In a system where the GPs act like the lord of life and death and you cannot see a specialist without their referral this way of treating patients is highly disgraceful and disrespectful.
Visited December 2023
Mendip Vale Medical Practice (St Georges) has not yet replied.
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Review titled How can this work?
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2022
You used to have to call at 8am to book a same day appointment...rarely did you get to speak to someone till about 8.45 but eventually you could certainly get a phone appointment booked, and if you were very lucky, an actual face to face one. But now it seems that you can't call at 8am...you have to actually go there in person and queue to make an appointment for the same day. I thought one made appointments when one was ill....so why is it ever a good idea to get a whole load of sick patients all together in a queue?! Plus if you're ill, you sometimes can't physically go and stand in a long queue! I don't get it.
Visited October 2022
Review titled Mendip Vale Medical Practice (St Georges)
Replied on 19 January 2023
Dear Patient, Thank you for your feedback. We value all feedback as it helps us shape and improve our services. If you require an urgent appointment, to speak to a GP on the same day, please call the surgery from 8am and a member of the team will be happy to help. If you require a routine appointment, please complete an eConsult form on our website. We will be in touch with you to arrange the best course of treatment within 72 hours. Alternatively, if you call the surgery after 11am a member of the team will be able to assist you. We prioritise face to face appointment with patients when we can and we would always encourage patients to contact the surgery first before visiting. I'm sorry to read about your experience. To help us investigate your comments, please do contact the practice and ask to speak with the surgery manager, who will happily discuss the points you have raised in detail with you. Kim McKerron Surgery Manger, which you can contact on 01934 839820 or email via bnssg.mendipvale.scanners@nhs.net
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Review titled Prescription Shambles
Rated 1 star out of 5
by Nick Campbell - Posted on 24 August 2022
For the 3rd month in a row my elderly father's blood pressure prescription has not been processed, despite repeated telephone and in-person requests. He now has no medication. The surgery has nose-dived in terms of its patient care in recent years. I am aware of several other patients in Yatton who have had tremendous trouble getting prescriptions renewed. It is a shambles. Perhaps the doctors running this practice need to review their prescription processes and ensure they work, and give more consideration to older patients who are not online and do not use apps.
Visited August 2022
Review titled Mendip Vale Medical Practice (St Georges)
Replied on 19 January 2023
We are sorry that we have not met your expectations. We value all feedback as it helps us shape and improve our services. To help us investigate your comments, please do contact the practice and ask to speak with the surgery manager, who will happily discuss the points you have raised in detail with you. Kim McKerron is Surgery Manger, which you can contact on 01934 839820 or email via bnssg.mendipvale.scanners@nhs.ne
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Review titled Had to go to Pudding pie lane.
Rated 4 stars out of 5
by Andy from Worle - Posted on 07 June 2022
I phoned to get an appointment with St George's part of Mendip Vale Practice. I ended up having to travel 8 miles to Pudding Pie Lane. The appointment was on time and the GP really listened to my concerns. He wrote to a consultant at Southmead to get some clarity to put my mind at rest and prescribed for the second issue a chest infection. Really kind and made me feel valued.
Visited June 2022
Review titled Mendip Vale Medical Practice (St Georges)
Replied on 19 January 2023
Dear Patient, Thank you for your feedback, I am happy to read that you you felt valued and we are delivering a good service to understand your needs. We really appreciate the feedback and we will pass you kind words onto the team. Thank you once again