Medlock Medical Practice - Ratings and reviews
Reviews
-
Review titled Does anybody care here?
Rated 1 star out of 5
by GARY BICKLEY - Posted on 04 January 2024
My 87 year old mother has been trying to get a often requested repeat prescription for days. The receptionist only response is that all appointments are taken up and refuses to help in any other way. No offer of a message to the doctor or manual prescription request just a quick dismissal of her needs. The "service" at this centre is appauling
Visited January 2024
Review titled Medlock Medical Practice
Replied on 10 January 2024
Hello Mr Bickley, Thank you for your feedback regarding your recent experience at the practice. I am the Operations Manager at the practice and have been looking into this for you. I am sorry to hear about the experience that your mother has had when requesting her prescription. After reading your response I can see that the medication being requested was an antibiotic, as such we cannot simply issue it on request, the patient would need an appointment with a clinician to ascertain if antibiotics were required. I understand this may seem difficult, but I assure you that the practice is acting in the interests of patient care. After reviewing the notes I can see that a telephone consultation was attempted on the 4th January multiple times and there was no answer. The clinician has then successfully contacted the patient on the 5th January. If there is an element of this query that I am missing, or if there are still any aspects of it unresolved, please contact us directly via gmicb-old.icgmedlock@nhs.net and I will investigate it further for you. Kind regards, Medlock Medical Practice
-
Review titled Needs closing
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2023
Avoid at all costs unhelpful rude staff. Spent 50 minutes trying t get through f an appointment got t position 1 and was cut off. Nobody willing to listen or help there attitude is disgraceful.
Visited November 2023
Review titled Medlock Medical Practice
Replied on 10 January 2024
Dear Patient, Thank you for your feedback regarding your recent interaction with the practice. I am the Operations Manager at the practice and I have looked into this further for you. I am sorry to hear that you have had difficulty contacting the practice on this day. I have spoken to the manager and we are at a loss at to why your call would have been cut off. In order for me to understand the unacceptable attitude that you have encountered, it would be helpful for me to gather more information about the interaction you have had with our team. In order for me to better understand the issues that you have faced, it would be helpful if I could gather further details regarding the incident. If you would like me to do this, please email the practice via gmicb-old.icgmedlock@nhs.net. If you could please provide via email your name, details of the staff member that you have spoken to and the date/ time of the call, I would be able to investigate this further. Thank you again for bringing this to our attention. Kind regards, Medlock Medical Practice
-
Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2023
Spent several hours trying to get through. Again! You get put in a cue that takes 25-30 + minutes to get to number one, only to have the phone picked up and slammed back down when they finally decide to answer. Being unable to get through on the phone is now becoming a regularity. I come from a customer service background and would have been sacked for such behaviour towards customer.
Visited October 2023
Review titled Medlock Medical Practice
Replied on 08 November 2023
Dear Patient, Thank you for your feedback regarding your recent experience with the practice. I am the Operations Manager for the practice and I have been looking into this for you. I am sorry to hear that you have not had a good experience of reaching the practice via the phone. I have looked into this with the Manager at the practice and we have reviewed the call logs. I would like to assure you that a member of our team would not put the phone down on you. My colleague has reviewed the phone logs, but without specific information regarding dates/times it is somewhat difficult. Could you please email the practice directly via gmicb-old.icgmedlock@nhs.net with a few details about when the call was placed. Hopefully we can provide more information for you regarding this soon. Kind regards, Medlock Medical Practice
-
Review titled Hang up after waiting 2 hours on the phone
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2023
The staff members don’t answer the phone. I was waiting as caller number 8 for about 45 mins, then it got down to 6 and after 2 hours of waiting they hung up before answering, then i tried again and they hung up yet again because they can’t be bothered to answer the phone. Awful
Visited September 2023
Review titled Medlock Medical Practice
Replied on 10 January 2024
Dear Patient, Thank you for your feedback regarding your recent interaction with the practice. I am the Operations Manager at the practice and I have looked into this further for you. I am sorry to hear that you have had difficulty contacting the practice on this day. I have spoken to the manager and have been assured that under no circumstance would a member of our team purposefully terminate an incoming call. The wait times that you have mentioned also seem far in excess of the waiting times reported by our phone monitoring software. In order for me to better understand the issues that you have faced, it would be helpful if I could gather further details regarding the incident. If you would like me to do this, please email the practice via gmicb-old.icgmedlock@nhs.net. If you could please provide via email your name and the date/ time of the call, I would be able to investigate this further. Thank you again for bringing this to our attention. Kind regards, Medlock Medical Practice
-
Review titled Great Practise
Rated 5 stars out of 5
by JCV - Posted on 01 August 2023
I joined Medlock Medical Practise and I'm so very glad I did. The Care, Compassion, Kindness & Understanding from the Staff & Medical Team is Outstanding in my opinion. Also I noticed that when the Senior Partner was leaving the Practise yesterday evening, he took time to converse with the all the patients in the waiting room. Respect....
Visited August 2023
Review titled Medlock Medical Practice
Replied on 06 September 2023
Dear JCV, Thank you for your positive feedback. We are glad to hear that you have found our team to be so supportive when dealing with the practice. As a practice we pride ourselves on being patient centered and providing personalized care. I am glad that this this has been your experience of the practice. I will pass on your feedback regarding the our staff to the team. I'm sure it will make them feel appreciated. Kind regards,
-
Review titled Great Practise
Rated 5 stars out of 5
by Jane Cashinella-Vaughan - Posted on 07 July 2023
The Doctors & Staff at Medlock Medical Practise are supportive, helpful & understanding. I can't thank them enough for their care & compassion shown towards me. I thoroughly recommend this practice
Visited July 2023
Review titled Medlock Medical Practice
Replied on 20 July 2023
Hi Jane, Thank you for your positive feedback. It's always lovely to hear comments like this and they really boost the morale of the team. The practice team are committed to providing the best possible service to all our patients and I'm glad this is the experience you have had. Your feedback will be passed onto the practice team at our next meeting. Kind regards, Medlock Medical Practice