Medicus Health Partners - Lincoln Road - Ratings and reviews
Reviews
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Review titled Smear test
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2024
I would like to say a huge thank you to the lovely lady who carried out my smear test today, she made me feel at ease after a dreadful previous experience and was so professional and friendly. She explained everything that she would be doing and how she would be doing it. Any one putting off their smear test must go here, I was in and out within 5 mins! Please don’t put off booking your smear test!
Visited April 2024
Medicus Health Partners - Lincoln Road has not yet replied.
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Review titled I'm not happy
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2024
They moved my GP services from Trinity Avenue surgery to Lincoln Road Practice. Such a downfall. We are treated like numbers. Very poor phone services. Rude lady on the phone. I tried to explain the reason for my call, she kept interrupting me without listening. I am not happy
Visited March 2024
Medicus Health Partners - Lincoln Road has not yet replied.
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Review titled Great consultation
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
Felt very listened to by the GP that I saw. He focused on ensuring that I was managing allergic asthma, & also listened to me when I explained all the other symptoms I was experiencing & took action accordingly. I have been with this surgery for over 10 years. I have seen how they have adapted to try & continue to deliver a caring service under the most difficult of circumstances with the state of the current NHS. Yes the current phone system needs improvement- it doesn’t understand everything you say, but at least I am not sitting on the phone for ages waiting for someone to pick up. What I do like about this surgery is that it has people who still care even when under the extreme pressure of the strain that the NHS is under.
Visited March 2024
Medicus Health Partners - Lincoln Road has not yet replied.
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Review titled Very attentive GP
Rated 5 stars out of 5
by Zoe McCarthy - Posted on 19 March 2024
I had a procedure done last week. I rang a few days later as I was concerned about some of the symptoms I was experiencing. The GP called me back the same day and arranged to see me the following day. She was very reassuring and checked on me by phone again today. Really great service and I would recommend Lincoln Road Medical Practice. My experience with this GP practice has always been positive and all the team from the receptionists to the GPs are a credit to the NHS. Thank you.
Visited March 2024
Medicus Health Partners - Lincoln Road has not yet replied.
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Review titled Patchs is terrible
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2024
They’ve recently changed to using an automated service to book appointments. T The thing doesn’t understand what you say and you end up having a stressful 10mins trying to get across your name! They refuse to book appointments any other way. How can it be more time effective for the patient to have a stressful 10min conversation with a machine; then someone at the surgery has to listen to it, then they have to call me back to have a real conversation and hopefully book an appointment (I’m still waiting for this call). I’ll be looking to move practise if they don’t review this process soon.
Visited February 2024
Medicus Health Partners - Lincoln Road has not yet replied.
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Review titled I've never been able to get an appointment.
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2024
In the 1.5 years I've been registered here, I've never been able to get an appointment. I had NHS 111 schedule for the GP to assess me for asthma after visits to A&E, and wasn't contacted until over 8 months later (after the health issue has passed). I have trouble with the Patches phone service to book an appointment, and despite selecting the option to talk to a receptionist instead, as soon as I mentioned needing an appointment, they put me through to the patches automated service which was almost impossible to use. I'm sure the doctors here are great, but since I've never been able to get an appointment within a good time frame (and I've had to use other services to get the care needed within the right time frame), I would recommend that you don't register here if you want to actually see a doctor without waiting 3 weeks to a month minimum.
Visited February 2024
Medicus Health Partners - Lincoln Road has not yet replied.
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Review titled incompetent GP
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
Having headaches for nearly 2 months, was prescribed some meds, go to pharmacy to collect, pharmacy says GP haven't prescribed anything, finally did from 3rd time. Also was referred to have MRI, waited 4 weeks, called to chase bookings just to be told that referral was incomplete and sent back to GP, 4 weeks ago, nothing happened since. Completed complaint form which state to email to practice manager and no email address to be found online - what a joke... Will be looking for alternative GP practice as it is last thing you want to deal with when you are unwell!
Visited February 2023
Medicus Health Partners - Lincoln Road has not yet replied.
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Review titled Extremely bad service
Rated 1 star out of 5
by Dee - Posted on 09 September 2022
When I called I waited over 10 minutes on the phone to book an appointment. On top after my call was answered I was put back on hold and had to wait again because apparently she had to open the door to her colleague although she could’ve just booked my appointment and then did that. When receptionist finally spoke to me to see why I'm calling all appointments had finished she said. It was only 8:12am when my call got answered. As I was speaking I had the phone shut onto my face. I don’t understand why people like this work at the GP. This is very bad service and disappointing.
Visited September 2022
Medicus Health Partners - Lincoln Road has not yet replied.
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Review titled Very pleased with Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2022
I am very happy with this surgery .i get appointment when i need calling the surgery. I saw the nursing associate today and i am very happy the way she treated and explained the care i was receiving. I love this practice .
Visited June 2022
Medicus Health Partners - Lincoln Road has not yet replied.