Meadowbrook Surgery - Ratings and reviews
Reviews
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Review titled Very good practice
Rated 5 stars out of 5
by M.Beasley - Posted on 13 June 2023
The staff are very friendly and where possible will do everything to get you the right advice and appointments.The ladies that do the prescriptions are very helpful.
Visited June 2023
Review titled Meadowbrook Surgery
Replied on 19 June 2023
Dear M Beasley Thank you for your positive feedback on the service we provide. I have relayed your feedback to the staff here at Meadowbrook Surgery. Kind regards. Mandy Hands Practice Manager
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Review titled The doctors amazing issue you can't get a appointment
Rated 1 star out of 5
by Nadine Theresa dianne Parker - Posted on 11 January 2023
I had major surgery Friday 6th I have been distarged since late Monday night tried getting a appointment 2 days running to speak to a doctor about a serious heath worry but everytime I call they say no appointments even if 8.35 in morning surely if I'm ill after surgery my doctor should help but they tell you to call 111 even though 111 are telling you to go to the gp I'm sick of eing treated like my life don't matter
Visited January 2023
Meadowbrook Surgery has not yet replied.
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Review titled Rubbish service off reception
Rated 1 star out of 5
by Nadinetdparker - Posted on 11 January 2023
I called 5 times 2 days was told to call 2.30 for a emergency appointment but I call smack on 2.30 1st in queue but apparently no appointments all gone in the 30 seconds it took to answer the phone .it's always the same when I call they see my number either let it ring for ages or lye to me .yet apparently had exactly the same appointment free for Thursday even though I refused it in the morning when they said to call at 2.30 how's that possible .they don't care you just come out of major surgery at all
Visited January 2023
Meadowbrook Surgery has not yet replied.
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Review titled Dont know why I bother
Rated 1 star out of 5
by Kassie Rowe - Posted on 29 July 2022
I have called 4 times today. First to be told no one can give me advice regarding my issue after waiting 30 minutes for someone to answer explained NHS website says to get checked. And told to call back at 2.30pm or offered appt for 3 weeks time!! Call back wait 45 minutes phones put down on me 3 times! Finally get through try to explain why I need to speak to doctor and no interest in why I'm calling and told that if I'm concerned.. no appts? And to call 111 of its urgent.
Visited July 2022
Review titled Meadowbrook Surgery
Replied on 23 August 2022
Hello Mrs Rowe I am sorry to learn of your recent experience when you made contact with the surgery. We are experiencing a high volume of incoming calls to the surgery together with staff shortages which is the reason for the caller wait times. However, I would like to reassure you we are in the process of recruiting staff, which will reduce the caller waiting times. However, could you please contact me at the surgery so we can discuss the further issues you have described in your feedback. Kind regards. Mandy Hands Practice Manager
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Review titled Great doctors, awful Administration
Rated 3 stars out of 5
by Anonymous - Posted on 15 June 2022
Doctors are fantastic but to be told an appointment letter I recieved with date time and place, and took a day off work for is "just off the NHS" and they will contact me "at some point" is beyond a joke. It's hard enough to get an appointment here without the ones you do have not being valid or recognised.
Visited June 2022
Review titled Meadowbrook Surgery
Replied on 17 June 2022
Dear Anonymous Thank you for your feedback following your recent visit to the surgery. Some letters are sent centrally providing appointment times and dates for certain services we provide that are not sent directly from the surgery. Unfortunately, miscommunication between the surgery and the department that send these letters can occur. As you have posted anonymously, I am unable to investigate further, can you please contact me at the surgery so I can find out what went wrong and to prevent this happening again. Kind regards. Mandy Hands (Practice Manager)