Mayfield Medical Practice - Ratings and reviews
Reviews
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Review titled Difficult to book appointments
Rated 2 stars out of 5
by Anonymous - Posted on 02 May 2024
My parents and I have been registered at the GP practice. Getting an appointment has always been a challenge due to busy phone lines and rude receptionists. Recently, they changed to a same-day appointment system, but the new online process is difficult for those not familiar with IT, like my parents. The form in the website is hard to navigate and not user-friendly, with multiple pages to fill out. My parents, in their late 60s, struggle to get appointments and suffer unless someone helps them to fill the form. A GP service should be more accessible than A&E, but this isn't the case. It feels like discrimination, and they aren't receiving proper care. I realise it is very likely that I'll receive a comment on this saying 'no issues have been notified to the GP'. That's because when I asked about the feedback from, I was told it is in the website, however,unable to find it. So may be need a website update as well
Visited February 2024
Review titled Mayfield Medical Practice
Replied on 03 May 2024
Dear Anonymous, All appointments are available via our website, NHS App or by contacting the practice by telephone. For a same day urgent appointment you will be assessed by a doctor and booked with an appropriate clinician or service. You can book a same day urgent appointment by using our website or by contacting the practice by telephone. There has been no change to appointment systems during the time period in which you have left a review. If you identify an issue whereby a patient cannot use our online services you can advise them to contact the practice by telephone and speak to a member of staff, or you can assist them by using the online services on their behalf. Thank you, Mayfield Medical Practice.
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Review titled Terrible service and efficiency
Rated 1 star out of 5
by Jacques Yeomans - Posted on 13 February 2024
This surgery lacks efficiency. I handed in a form from my employer over 3 weeks ago. I have rung numerous times and I have been told the DR has not looked at it, so it has been sat in a bag all this time. I was rang just the other day and the amount this is going to be costing me is awful. Almost £100 for 3 tick boxes, suppose that’s because you can charge what you what because you know your patients need this. I have risked my employment being withdrawn because of this practice. Absolutely terrible service!
Visited January 2024
Review titled Mayfield Medical Practice
Replied on 28 February 2024
Dear Jacques, Thank you for your comments. I note that on our system we have already dealt with your query and responded to you directly on this matter. As this is a public platform I can’t disclose many of the details on here but I hope our email clarifies any queries you have.
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Review titled Great
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2023
Called to see when the next appointment was, due to a sensitive subject i needed a fit note for work, i was given an appointment that day and was called within the hour, the doctor was very understanding and helpful, so glad to have such good service after my traumatic few days. Thank you
Visited September 2023
Review titled Mayfield Medical Practice
Replied on 21 September 2023
Dear Anonymous. Thank you for taking the time to leave a review. We appreciate your kind and supportive comments and are glad that the practice supported you in a way in which catered for your needs. Thank you from all the Doctors, Nurses and Staff at Mayfield Medical Practice.
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Review titled Excellent surgery
Rated 5 stars out of 5
by Jenny - Posted on 03 October 2023
Always listening and so helpful. The staff are so pleasant which is a change from anything I experienced before. I would say a very well run medical practice
Visited September 2023
Review titled Mayfield Medical Practice
Replied on 05 October 2023
Dear Jenny. Thank you for taking the time to leave a review. We appreciate your kind and supportive comments and are glad that the practice is supporting you in a way in which caters for your needs. Thank you from all the Doctors, Nurses and Staff at Mayfield Medical Practice.
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Review titled cannot fault
Rated 5 stars out of 5
by Joanne - Posted on 16 May 2023
I have been with this GP surgery for over 10 years now, and can say its fantastic, it made me realise how poor my previous GP practices were. Never had problems getting through on the phone, and staff are always friendly and accommodating. Any issues i have had have always been dealt with effectively. I never feel rushed, and health concerns have been addressed. Highly recommend.
Visited April 2023
Review titled Mayfield Medical Practice
Replied on 30 June 2023
Dear Joanne. Thank you for taking the time to leave a review. We appreciate your kind and supportive comments and are glad that the practice is supporting you in a way in which caters for your needs. Thank you from all the Doctors, Nurses and Staff at Mayfield Medical Practice.
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Review titled Absolutely Awful
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2023
Avoid this surgery at all costs. Really unhelpful. Fail to pick up phone in the mornings in a timely manner and then when you do eventually get through all the appointments have gone! No rhythm or reason as to how appointments are allocated apart from randomly- repeatedly told that no appointments available every day when ringing in- like ground hog day. When you ask to speak to Practice Manager they are never there!!!
Visited February 2023
Review titled Mayfield Medical Practice
Replied on 27 February 2023
Dear Anonymous. Thank you for taking the time to leave your comments. For the date that you posted we had no issues raised directly with the practice. Please could you contact the practice directly so we can deal with any issues specifically and in context. Regards, Mayfield Medical Practice.
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Review titled 220 phone calls & unfriendly nurse.
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2022
Called 220 times on 29/11/22 for an appointment. Finally got through and managed to book an appointment for 06/12/22 - shocker. Had to take 4 hours of unpaid holiday leave to attend appointment for the “nurse” to ask the same question a least 15 times and to tell me I’ve been taking my medication wrong (have ben taking since I was 18, I’m almost 30 now). Didn’t actually get around to the purpose of the appointment as the nurse consistently badgered me over the medication. I have never felt so humiliated in all my life. I walked out and told the nurse to forget about my appointment and I’d rebook to see someone else who actually had any decency. Called the practice once I had got home to complain for the receptionist to shrug it off as if that was a normal experience. I am a recent transfer from another GP that has closed but I am considering changing again to another GP that take you seriously as a patient.
Visited December 2022
Review titled Mayfield Medical Practice
Replied on 23 December 2022
Dear Anonymous. Thank you for taking the time to leave your comments. For the dates that you mention we have had no issues raised directly with the practice. Please could you contact the practice directly so we can deal with any issues specifically and in context. Regards, Mayfield Medical Practice.