Marston Surgery - Cranfield and Marston Surgery - Ratings and reviews
Reviews
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Review titled Incompetent, Uncaring, and that's the better points!
Rated 1 star out of 5
by Anonymous - Posted on 28 July 2022
We have been with this surgery for 10 years now and it gets progressively worse as time goes by. It is a lottery to get an appointment, with only a very few lucky winners. Unless threatened with legal action or a formal complaint they will not release test results. The GP who spoke to me today on the telephone was arrogant and rude and failed to take any medical history. It's a great medical centre if you're never sick.
Visited July 2022
Review titled Marston Surgery - Cranfield and Marston Surgery
Replied on 29 July 2022
Dear patient. Thank you for your feedback. Please be assured that we take all patient feedback very seriously. We hope this response helps to address your concerns and provides you with the assurance that our Partnership has taken this complaint seriously. I am very sorry that the service you experienced fell short of the model we strive to deliver to our patients. I would like to reassure you that you making this feedback will not compromise any care or treatment you receive from Marston Forest Healthcare. Please accept our apologies for the distress this has caused. Unfortunately, I am unable to investigate your complaint as you have not provided your details. To help us resolve your concerns, please kindly contact the Practice directly and we will be happy to look into this further. Thank you Lisa Marotta Practice Manager
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Review titled The final straw....
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2022
I have been with this surgery for 4 years, and honestly despite feeling quite unsatisfied on numerous occassions I have never felt the need to complain, it is not my nature at all, but i have had enough. This surgery needs to change NOW! to have tests 2 weeks ago and still be waiting to discuss the results with someone is disgusting. I have phoned every day for the past 5 days, today being told the results are in but the dr hasnt reported on them yet, they came in on the 16th (it is now the 20th), my reply was a little disgruntled in tone, i enquired when I would be likely to have them as it has been 2 weeks to be told abruptly well if there was an issue you would have heard by now. This is not acceptable, there is a more complelicated history around these tests and even if there wasnt that would not be the point. I have no patience and will be changing surgeries for myself and my family. this is coming from someone who has ALWAYS defended the surgery, and stated to other people that they are doing their best. quite frankly their best is shocking
Visited May 2022
Review titled Marston Surgery - Cranfield and Marston Surgery
Replied on 23 May 2022
Dear Patient. Thank you for your comment, and I am sorry to hear of your concerns regarding the service from the Practice. Please be assured that we take all patient complaints very seriously. I am very sorry that the service you experienced fell short of the model we strive to deliver to our patients. Please accept our apologies for the distress this has caused. Unfortunately, I am unable to investigate your complaint as you have not provided your details. To help us resolve your concerns, please kindly contact the Practice directly and we will be happy to look into this further. Thank you Lisa Marotta Practice Manager