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Marksbury Road Surgery - Ratings and reviews

Reviews

Displaying 1 to 4 of 4

  1. Review titled Amazing service

    Rated 5 stars out of 5

    by Charles - Posted on 05 February 2024

    I recently had an appointment made for me by the 111 service. The appointment was at 4.30 am, which I find remarkable! I was initially met by a nurse and then spent a good half hour with the doctor. I could not fault the service, particularly as my appointment was at 4.30 am with just 3 hours notice.

    Visited February 2024

    Report as unsuitable

    Review titled Marksbury Road Surgery

    Replied on 09 February 2024

    Dear Patient, Thank you very much for taking the time to leave us such a positive review. I have passed it on to our Out of Hours Team whom I'm sure will appreciate it greatly. Kind Regards

    Report as unsuitable

  2. Review titled Very long waits to get through on the telephone

    Rated 1 star out of 5

    by Anonymous - Posted on 16 August 2022

    There never seems to be less than 30-40 people waiting to get through on the telephone, seemingly regardless of the time of day. Often need to wait more than an hour on hold, mostly to be told that appointments are taken and that you need to ring back tomorrow. Getting appointments for children seems to be better however.

    Visited August 2022

    Report as unsuitable

    Marksbury Road Surgery has not yet replied.

  3. Review titled zero patient care

    Rated 1 star out of 5

    by Anonymous - Posted on 27 June 2022

    i have had very bad diarrhea for over a month and cannot get appointment and told to contact 111 for them to make one for me , 111 said the doctor must give me appointment

    Visited June 2022

    Report as unsuitable

    Marksbury Road Surgery has not yet replied.

  4. Review titled The phone is not answered

    Rated 2 stars out of 5

    by Anonymous - Posted on 16 May 2022

    My oncologist had requested that I see my GP for a prescription, I tried to talk to an operator in charge of prescription as I do not need a diagnostic and it is impossible to get an appointment with a doctor. I was put in a queue, I have been number one in the queue for over one hour, how can this be? (16/05/22 at 16.15 and at 17.25 still in the queue) I understand the NHS is under pressure but if people do not answer the phone, the message should be clearer

    Visited May 2022

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    Marksbury Road Surgery has not yet replied.