MAPESBURY MEDICAL GROUP
Windmill Medical Practice, 65 Shoot UP Hill, London, Greater London, NW2 3PSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disapponting Services at reception
Rated 2 stars out of 5
by Anonymous - Posted on 21 May 2024
I have been with the clinic for many years, it used to be good. I have found that recently the service has been declining. The person picked up calls was rude and unfriendly. I was booked for telephone appointment, the first time was cancelled on the day. I called to reschedule it and the receptionist was a bit rude she was questioning if I needed to see a GP. At the end, she rebooked me for the next week. Then it didn't call, so I called again, and the lady was unfriendly and she told me the different time for the appointment. There was no apologies for missing my appointments whatsoever. I think they really need to improve their services especially at the reception or whoever deal with the telephone calls.
Visited May 2024
MAPESBURY MEDICAL GROUP has not yet replied.
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Review titled not great
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2023
I have been waiting for 2 days for a Dr to call me both days no call from the Dr I have diabetes been left with no tablets for my diabetes. I will complain to the medical board about this matter
Visited June 2023
Review titled MAPESBURY MEDICAL GROUP
Replied on 20 July 2023
Dear Patient Thank you for your comments- you sent us the same comment via our website and I answered you via email that same day. You had in fact been called 4 times by a Doctor but had not answered the phone. I am glad that you have now made contact with your GP. Kind regards Elaine King, Practice Manager
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Review titled Personal, friendly, knowledgeable help
Rated 5 stars out of 5
by Leslie Charles Pickett - Posted on 23 March 2023
Every time I've asked the Widmill team for help, they've been friendly, extremely helpful, and they've always arranged some timely assistance - proceeding over and above what one would expect. Their kindness and approachability have been outstanding, for me and my family. This human care and contact is, I feel, way better than the impersonal web-based interface that seems to be taking over. People need to appeal to people, not this impersonal, mechanistic stuff that is creeping in, in my opinion.
Visited March 2023
Review titled MAPESBURY MEDICAL GROUP
Replied on 26 June 2023
Many apologies Mr Pickett - I had responded to your 5 star comment sometime ago - but it seems not to be showing. It is very kind of you to take the time to write praising our team - we do work hard to maintain a good level of service. Although we have to embrace the new technology , I agree that the personal touch is still so very important. With best wishes Elaine King , Practice Manager
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Review titled Warm and welcoming
Rated 5 stars out of 5
by Philippa Abrahams Trott - Posted on 22 February 2023
My first visit to this practice. Was amazed to get through and be called back and invited to come in. Reception and doctor were so welcoming and kind. I could have cried. My previous GP practice were horrible. This is the NHS at it's best.
Visited February 2023
Review titled MAPESBURY MEDICAL GROUP
Replied on 02 March 2023
Dear Mrs Trott Thank you so much for your kind words and 5 star review. I am so pleased you were happy with your visit. I will be passing on your comments to the whole team at our next team meeting. Best wishes Elaine King, Practice Manager.