Manor Practice - Ratings and reviews
Reviews
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Review titled Wonderful Doctor
Rated 1 star out of 5
by Janice Micallef - Posted on 11 April 2024
After being advised last week by a receptionist to come into the surgery 10th April just before 2pm to be assured of a face to face. Again, this was wrong information. The reception staff are inconsistent with relaying information. Communication is poor. Administration is appalling. They never apologise or show any empathy to patients. The screen with small microphone makes it hard to hear and understand clearly....especially for elderly patients and patients with limited English. After filing a complaint, on leaving the surgery a doctor I would love to name, asked us what the issue was. He knew my family by their date of birth and name! He agreed to see my mother that day. He has a marvellous, caring and detailed approach with his patient. Clear and concise, unlike other doctors there who are dismissive and non engaging with the patient, no eye contact. I do wish he would shake that surgery up and be supported by a good team. I felt for one elderly lady who had concerns with her leg that needed a face to face app, who kept being palmed off with a phone call. She was told by reception to photo the issue and upload to a link. Poor thing, has no smart phone or the skills to do this. No empathy for this woman or care of her situation and assistance to help her. I'm leaving a high star for the doctor, but by no means is this for the staff practice
Visited April 2024
Review titled Manor Practice
Replied on 15 April 2024
Dear Miss Micallef Thank you for your feedback which is very important to us. I will ask my colleague Marianne to call you to obtain a little more info to help us investigate this further. I am pleased the GP was able to help you and your mother. I will also look into the issues for some patients sending photos and having telephone consultations. Thank you again for sharing your experience. Sarah Kavanagh, Practice Business Manager
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Review titled Poor Appointment Service
Rated 2 stars out of 5
by Anonymous - Posted on 18 March 2024
Yet again, I have tried to book an appt and after trying to call early in the morning I have been unsuccessful and have been told to try online at 7.30am in the morning. At that time I will be driving on my way to work and therefore unable to book online. I asked if there was anyway I could speak to a doctor or if they could recommend something for me to take for my ailment which doesn't warrant a hospital visit, although I am in pain - only to be told no. After a persistent telephone conversation with the receptionist said she would call me back. I have now been called back for a 4pm cancellation appt, which again is impossible as that only leaves me with half an hour to get to the surgery when I am currently at work. During my conversation with the receptionist telling her I might not get there on time, I was then told the appointment had now gone as they offer the appointment to more than one person on a first come first served basis!! I have been with this surgery for 25 years and never have I experienced such a dire appointment service. I have stayed with the same surgery for all these years as their service and the doctors were excellent, but now the booking service is very poor. I can't comment on the doctors as I haven't had the same one on the visits I have made since it was taken over and on three occasions over the past few months I've tried to book an appointment and been unsuccessful. I work in a school and cannot work from home so really do need advance warning if an appointment is offered - at least to be told in the morning I can have an afternoon appointment. I have colleagues who are able to get appointments for the next day with their surgeries, but alas mine doesn't offer this service and it really does upset me to have to make a decision to leave my family doctors after all this time. So sad.....
Visited March 2024
Review titled Manor Practice
Replied on 25 March 2024
I am sorry you have been disappointed in the service provided as that is not what we want to hear. We are currently offering an on the day service to prevent patients waiting a long time for an appointment when booking ahead. We are also offering booking from 7.30am online to help ease phone congestion at 8am. It would be helpful to know who you are so we can look into the matter fully and respond accordingly. Please use the website contact or complaint form at www.manorpractice.org.uk and we will do our best to help you and address your needs. Thank you Sarah Kavanagh, Practice Manager
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Review titled Good service
Rated 5 stars out of 5
by Jill doh - Posted on 22 January 2024
Called about my prescription and was called back by the pharmacist within the hour. Thank you very much for responding so quickly and for resolving the problem. Kind regards, Jill
Visited January 2024
Review titled Manor Practice
Replied on 23 January 2024
Dear Jill Thank you for taking the time to leave this review, your feedback is important to us and we really appreciate it. Its great to hear you have been pleased with the service provided. This will be shared with our team as they do work hard to deliver the best care and service possible to our patients. Sarah Kavanagh Practice Business Manager
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Review titled Great service
Rated 5 stars out of 5
by Teresa Lo - Posted on 15 January 2024
I experienced a very good visit with the nurse. She explained very clearly. She is kindness and warmhearted. Thank you for your professional service.
Visited January 2024
Review titled Manor Practice
Replied on 17 January 2024
Dear Teresa Thank you for taking the time to leave this review. We really appreciate your feedback. We are delighted you experienced a good service and found our nurse Sumi to be clear and kind. Our staff work very hard to deliver the best possible service to our patients and your feedback will be shared with our team incl Sumi. Thank you again Sarah Kavanagh, Practice Business Manager
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Review titled Helpful and considerate
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2023
Following hernia operation had slight bleed and constipation. Advice given re dressing and app given next day. Both issues resolved resulting in no need to attend surgery. Even then follow up phone call made by doctor
Visited December 2023
Review titled Manor Practice
Replied on 05 December 2023
Dear Patient, Thank you for your review. We are pleased you found the service provided both helpful and considerate. Patient feedback is really important to us and its also great for staff morale when things are recognised as going well. Thank you for taking the time to leave your review, we really appreciate it. Sarah Kavanagh, Practice Business Manager
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Review titled Extremely Disappointed with lack of service
Rated 1 star out of 5
by kenov - Posted on 07 November 2023
I have been with Manor Practise for a number of years. However in the past couple of years is has gone downhill considerably. It is near impossible to get an appointment. I have a child with mental health issues, I have been on hold for nearly 40 minutes only to be told to call back tomorrow all the appointments are full. They don't even have emergency appointment available. How are you supposed to be referred if you can't even get an appointment with a doctor. Very poor service.
Visited November 2023
Review titled Manor Practice
Replied on 08 November 2023
I am sorry to hear of your dissatisfaction with the service provided. It would be helpful to be able to look into this properly and respond so please refer to our website (www.manorpractice.org.uk) and complete the complaint form so I can investigate and get back to you directly as currently I don't know who you are. Thank you Sarah Kavanagh, Practice Business Manager
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Review titled Great service
Rated 4 stars out of 5
by Claire Jeffs - Posted on 16 November 2023
I brought my 23 month old daughter in twice over the last 2 days with no appointment, and technically as a walk-in, and she was seen really quickly. My daughter appears to be suffering from a bag allergic reaction and we needed the reassurance on this and how to help her. Th gp also went a step further to speak with a paediatric doctor at the hospital to ensure she was prescribing the best medication for my daughter. I feel like they all really cared for my daughters wellbeing which meant a lot. The receptionist were also really nice and helpful, and also have my daughter a couple of pens and paper to play with whilst we waited. Overall, I feel assured that my children have a gp practice to go to where their well-being is important and me as a mother taken seriously.
Visited November 2023
Review titled Manor Practice
Replied on 17 November 2023
Dear Patient We are very grateful to you for your feedback and we are glad that you felt the practice provided a good service to you recently. It is a real team effort at Manor Practice and we take the care of our patients very seriously. Thank you for taking the time to leave a review as it is very useful for us to understand more about the patient experience and its great for our staff morale to hear that what they do is recognised and appreciated. Sarah Kavanagh, Practice Manager
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Review titled Super speedy response
Rated 5 stars out of 5
by Fiona Smith - Posted on 29 December 2022
Suspecting I might have a UTI, I called at the surgery to see if a doctor could contact me. The receptionist, with considerable presence of mind, asked me to provide a sample while I was there so that the doctor could check it before calling. Within half an hour I was called and informed that an infection had been detected and a prescription despatched immediately to the pharmacy for collection later the same day. This response was faultless in every respect. The doctor who called was fully aware of my medical history and asked plenty of questions about my symptoms. This is in fact typical of our experience with this practice over almost 30 years.
Visited December 2022
Review titled Manor Practice
Replied on 17 November 2023
Dear Patient I can see this review was posted some time ago and was not responded to at the time and I sincerely apologise for this oversight. We are very grateful to you for your feedback and we are glad that you had such a positive experience. Thank you for taking the time to leave a review as it is very useful for us to understand more about the patient experience and its great for our staff morale to hear that what they do is recognised and appreciated. Sarah Kavanagh, Practice Manager