Reviews

Displaying 1 to 1 of 1

1. Review titled Pretty Great - they are doing their best.

   ★★★★

   Rated 4 stars out of 5

   by Anonymous - Posted on 03 January 2023

   Appointments generally can only be made before 8.30, waiting time on the phone is about 15-20 mins. However once I have got through I can usually make an appointment some times the same day, some times within 2 weeks - depending on what it is & if I’ve needed to I have made a few appointments up to a month or 2 away. Receptionists are always lovely polite friendly professional on the phone and in person. I get text reminders of appointments & sometimes text follow up info /results texted to me. You can also register online to book apptmnts/see results etc. I haven’t done that yet, but I will. Nurses & doctors I have visited again are lovely polite friendly & professional and have been thorough and helpful. There is however 1 issue that has occurred on several visits - I am seeing the doctors for 2-3 separate things. Often if I make an appointment for x, they ask if I’m here for a test about y. If they recommend coming back in two weeks time for z, I do so but they didn’t realise I was here for z and tell me about x and y. I expect this is just that they are all so crazy busy that they only have time to skim read my notes as the appointment is happening & only write very brief notes for the next thing. Luckily I don’t have any major issues and I keep track of my medical care enough to set them straight about what I am seeing them for, but it does waste a bit of time for them & me. In December I came for a test for y, they did a test for x. The nurse very graciously gave up her lunchtime to give me a second apptmnt the same day to do a test again for y - which I appreciate. It’s a good practice clean bright, with helpful friendly staff - I think like the rest of the nhs - they are coping with the craziness of covid etc doing the best they can.

   Visited December 2022

   Report as unsuitable

   Review titled Manor Oak Surgery

   Replied on 23 November 2023

   Thank you for taking the time to provide feedback and for recognising we are always trying our best in challenging circumstances.

   Report as unsuitable

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