MANOR HOUSE LANE SURGERY - Ratings and reviews
Reviews
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Review titled can never get a response.
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2024
I keep get letters from the surgery to contact them ,which I try to do .but all I ever get is sorry all our lines are busy. I can not spend all day trying to contact the surgery ,on the off chance somebody may answer the phone, work comes first .
Visited March 2024
Review titled MANOR HOUSE LANE SURGERY
Replied on 11 March 2024
Please provide us with more information to assist us to reply to your comments. If you would like to email us on manorhouse.marstongreen @nhs.net with the more details. Between 8.30 and 10.30 in the morning is always busy and it is a time to be avoided if possible.
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Review titled Absolutely discracful, Rude receptionist!!!
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2024
My dad has dementia, he's house bound, my mom is caring for him. No one could get to the Dr's to get a urine sample bottle. My mom's neighbour who has just lost her sister kindly popped in to the doctors to get one. The receptionist was very rude unprofessional and stroppy. I am very disappointed with the attitude of the staff as my mom is having a hard enough time looking after my dad on her own and they don't understand she can't leave the house.
Visited January 2024
Review titled MANOR HOUSE LANE SURGERY
Replied on 31 January 2024
We are sorry to hear about your recent contact with the surgery. Could you please give us the opportunity to investigate and respond to your issues. Please either email the surgery with more detail or ring and speak to a manager with details. Many thanks.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2023
Contacted this surgery over a week ago as unwell with cold/chest symptoms had same day telephone consultation and medication prescribed straight to pharmacy Contacted again today as still felt unwell I was seen at another clinic for a face to face consultation Excellent service congratulations to staff who work very hard in a demanding job
Visited January 2023
MANOR HOUSE LANE SURGERY has not yet replied.
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Review titled You cannot get a telephone appointment with the GP
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2022
This practice asks you to ring at 8.30 to book a telephone appointment, you ring at 8.30 & obviously the lines are engaged, you finally get through after waiting always over 20 minutes to be told all the slots have gone & try the next day at 8.30 or ring 911 , when I rang at 3.00 pm after several attempts & failing in the morning I was told I should register online & I would be guaranteed a telephone appointment but to do so l needed to come into the surgery first for a passcode , this is so discriminatory to people who do not have a computer, however the receptionist told me this was not the case , well I can assure you plenty of elderly people do not know how to use a computer, & how they deal with ringing up every day at 8.30 is beyond words, this surgery needs to either close or employ more staff to ensure it’s patients can speak to a GP , The Covid pandemic has certainly changed how practices operate particularly this one. I have now changed my GP & the difference in customer service is quite astounding, offered face to face appointments, no asking to ring at 8.30 thank goodness !
Visited June 2022
MANOR HOUSE LANE SURGERY has not yet replied.