Mandalay Medical Centre - Ratings and reviews
Reviews
-
Review titled Great experience with reception
Rated 4 stars out of 5
by Anonymous - Posted on 25 September 2023
I had a great experience with one of the receptionist ladies at Mandalay Medical Centre. She was highly professional and organised in guiding me through the process of scheduling an appointment with the nurse. Her assistance made the whole process seamless and stress-freE.
Visited September 2023
Mandalay Medical Centre has not yet replied.
-
Review titled Pleasant Experience
Rated 5 stars out of 5
by Mrs Candice Joy Hyde - Posted on 20 July 2023
I ordered my husbands prescription twice by phone through the chemist. Each time I went to pick it up, it had not been ordered. I called the doctors and explained the situation to the lady on the phone who rushed his prescription through the same day. Thank you, it was much appreciated. We are moving out of the area soon, so will unfortunately have to move doctors. But I would definitely recommend this surgery.
Visited July 2023
Mandalay Medical Centre has not yet replied.
-
Review titled Ringing the practice
Rated 1 star out of 5
by C.Hartmann - Posted on 04 May 2023
Well, just rang the practice again and as I was trying to explain to the receptionist why I was calling, she very rudely interrupted me mid sentence and told me to ring Bolton One. I just put the phone down as I'm sick of rude receptionist that won't even let you finish your sentence. As I'm having difficulties traveling to Bolton one, I wanted to speak to someone that might be able to help. I won't be calling again!
Visited May 2023
Mandalay Medical Centre has not yet replied.
-
Review titled Nobody answers the phone
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2023
Just tried ringing the surgery and was in queue position 2, waited 10 minutes, no answer. Always the same, don't know why I bother.
Visited April 2023
Review titled Mandalay Medical Centre
Replied on 26 April 2023
Thank you for your feedback, we value patients' comments and suggestions. We endeavour to investigate the problem and see if we can improve. If you would like to discuss this matter further please contact the practice and ask for the operations manager.
-
Review titled Poor phone service
Rated 1 star out of 5
by Christine rowles - Posted on 07 November 2022
Been trying to ring since 9.0am.tried 71 times and still engaged at 1.30pm.always the same,then if you get through told to ring again tomorrow as no appiontment's are available ,its a joke
Visited November 2022
Mandalay Medical Centre has not yet replied.
-
Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 11 November 2022
My elderly housebound mother (suffering from COPD) first requested a home visit for a flu vaccination in September of this year. She was informed that she was on the waiting list, but heard nothing more. After calling again in October and again in November (not to mention the all the calls in which it was impossible to get through to anyone), she was finally told that her appointment for the flu vaccination is on the 17th January (2023)! By this time, the flu season will be in full swing. Absolutely disgusted at this treatment, or rather, lack of treatment.
Visited November 2022
Review titled Mandalay Medical Centre
Replied on 14 November 2022
Due to the high demand of appointments, we were trialling a new system, where patients would get the covid and flu vaccines plus their annual review at the same time. We acknowledge that this hasn't worked, and we will be seeing housebound patients sooner for their vaccines. From next year they will be the first group of patients to get their vaccines. We do hope you have a better experience with us in the future.
-
Review titled Poor management.
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2022
Doctors are never available, usually on holiday or booked up for months. Unable to get an appointment after 9am even though the phone system can only hold 4 people waiting at a time. Reception staff are extremely rude, no professionalism. Every time I ring, they just focus on how quickly they can end the call. The reception staff never even take your name they just say fully booked up after 9am and to go to A&E, even though A&E are stretched as it is. Nurses are great, Doctors very helpful when you can actually see one; however, the reception staff bite your head off when you ring and have no sympathy towards patients, even when you go into the practice they never smile, you walk in, and they say what you hear for? ok take a seat.
Visited October 2022
Mandalay Medical Centre has not yet replied.
-
Review titled No service at all
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2022
trying to ring surgery from last 20 min (17.oct.2022 from 10:05 am till 10 :25)but constantly engage , now tell me how should I contact them to book appointment. previously there was a queue system on phone so you can wait and know that phone will be answered. No way to accept this.
Visited October 2022
Mandalay Medical Centre has not yet replied.
-
Review titled Just too hard to get to see a doctor
Rated 2 stars out of 5
by Helen - Posted on 03 October 2022
My husband has chronic back pain. We tried to get an emergency appointment to get the appropriate pain killers. We were offered an appointment in 6 weeks. After calling 111 and an ANP I eventually got him an appointment with a doctor who told us if he is ever in so much pain again go straight to A&E as the pain isn’t being managed. Not sure how their initial 6 week appointment would have helped. Unfortunately this is far from an isolated incident. The systems they have in place aren’t working to serve their patients
Visited June 2022
Mandalay Medical Centre has not yet replied.
-
Review titled Great practice lovely staff
Rated 5 stars out of 5
by Karen Craig - Posted on 06 June 2022
Ring in the morning for my 14 year old son,got an appointment that day,we had a lovely nurse call jo,
Visited June 2022
Mandalay Medical Centre has not yet replied.