Major Oak Medical Practice - Ratings and reviews
Reviews
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Review titled Ridiculous procedures
Rated 2 stars out of 5
by Anonymous - Posted on 11 April 2023
Iv tried for several days now to get an appointment. Each time I ring at the told 8am the line is disconnected or busy. When I finally get through with over 40 tries in half an hr all the slots are booked. They refuse to do prebooked appointments to see the gp, I can't get booked in for the blood tests for some reason either. As a person who is at work at 8am Mon to Fri to take the time off to ring for 30mins on average to be told it was a waste of time is ridiculous. Who are they not providing precooked appointment options yet? I can not take a day off work on a random day in the hope I'll be seen that day at the gp only ro find I won't. This is not appropriate way of managing patients who are not Yet seriously ill.
Visited April 2023
Review titled Major Oak Medical Practice
Replied on 12 April 2023
Dear Patient I am sorry to hear about your negative experience in relation to appointments bookings. We were experiencing extra demand specially around public holidays and school breaks. We have some online appointments to be booked directly by patients who have online registrations. Please could you call me to discuss your feedback further and assist you with your booking. Kindest regards Jacquie Mikhail Practice Manager
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Review titled Patient neglect
Rated 2 stars out of 5
by JOANNE - Posted on 29 December 2022
After being seen in a&e a week ago and prescribed pain relief for back disc injury and trapped nerve called for follow up on worsening pain and further pain relief yesterday to be told procedure is to see physio not gp despite fact they can't prescribe. Seen by physio today who was very understanding and issued sick note with follow up review appointment and sent urgent request for GP to sort pain management after explaining only having 2 prescribed pain killers left from hospital. This was at 08.40 and having heard nothing by 17.00 called to be told by the poor receptionist that go had stipulated that nothing will be prescribed without seeing me....so why have the crazy procedure of seeing physio first ???.... appointment made for tomorrow despite me pointing out the fact I am left with no pain relief for over 24hrs and no GP clarification of this....waste of time on my behalf and the physio trying to help me!! This surgery has some ridiculous procedures which are not favourable to patients and this is deemed neglectful to myself to be left with just paracetamol for a disc injury or take someone else medication which is hypocritical of me as a practioner myself. No faith in this surgery at all lately.
Visited December 2022
Review titled Major Oak Medical Practice
Replied on 20 January 2023
Dear patient Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact me on 01623 822303. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kindest regards Jacquie Mikhail
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Review titled excellent care
Rated 5 stars out of 5
by Mrs Linda Bond - Posted on 06 December 2022
really good care and support from Doctors, nurses and reception staff over this very trying and distressing few weeks. Thank you so much
Visited November 2022
Review titled Major Oak Medical Practice
Replied on 20 January 2023
Dear Mrs Bond Thank you for your kind feedback, I have shared your comments with our GPs and staff members. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kindest regards Jacquie Mikhail
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Review titled Dreadful service
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
After visiting the surgery for a blood test as I was worried and had a health concern, I had a 'text' saying they had a message at the Surgery. The receptionist then told me the Nurse needed to discuss something in my blood results and booked me in for a telephone appointment 5 days later. Due to my work I had yo use holiday leave to book the afternoon off as I cannot use my phone at work. The time of the appointment, 14:30, came and went. I phoned up over 9 times, was cut off 13 times. At 18:25 I had still not received a phone call so I phoned back to be told the nurse had gone home and she had rang me at 6 but I did not answer so she left an answer machine message!! This was a total lie. Firstly I was sat with my phone since 14:30 with full signal and had No phone call. And secondly I have No answer phone on my mobile device as Iturned it off 2 years ago!! Now 8th November and still nobody has had the decency to call leaving me worried sick about what is wrong. If you can't get this right what else are you getting wrong Major Oak??? Appalled.
Visited November 2022
Review titled Major Oak Medical Practice
Replied on 09 November 2022
I am so sorry to hear about your negative experience. To enable me to investigate your feedback and most importantly organise you an appointment, please could you contact me today as I am unable to identify you. Kind regards Jacquie Mikhail Practice manager
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Review titled Excellent service
Rated 5 stars out of 5
by Alan Garner - Posted on 18 October 2022
Two growths removed as causing problems when dressing.Extremely efficient operation done with kindness and humour. I really appreciate the service being available at my local surgery.
Visited October 2022
Review titled Major Oak Medical Practice
Replied on 09 November 2022
Dear Mr Garner Thank you so much for taking the time to leave us this feedback. Your comment has been shared with the minor operation team who are very pleased to hear about your satisfaction. Kindest regards Jacquie Mikhail Practice Manager
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Review titled A smooth running practice 👌
Rated 5 stars out of 5
by Chrissie Ayre - Posted on 16 October 2022
I can't give my thanks enough for the care and support given by the practise nurse and the doctor who followed the appointment up the next morning over the phone. That's what I call an excellent service. Well done Major Oak Medical Practice.
Visited October 2022
Review titled Major Oak Medical Practice
Replied on 17 October 2022
Dear Mrs Ayre Thank you so much for your positive feedback. We are here to support our patients! I have passed your comments to the Nurse and the Doctor who are very pleased of your feedback. Kindest regards Jacquie Mikhail
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2022
Good practice. All doctors/ nurses are very supportive. Had minor surgery today for a mole removal and all went smoothly Both Doctor and nurse were very reassuring
Visited October 2022
Review titled Major Oak Medical Practice
Replied on 09 November 2022
Thank you for sharing your positive experience with us. I've passed your comment to our clinical team who were very pleased of it. Kind regards Practice Manager
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Review titled No communication
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2023
My baby was referred by the gp (not sure who) to the peadetrician regarding his possible milk allergy. He had a response in September to say he should try normal formula for a trial period then if symptoms persists the peadtrician would happily accept the referral. I only found this out following my health visitor review today in February 2023. My son was referred to the dietician in September and have no heard anything regarding this since. So literally have to wing it with him. The young doctor is lovely and has time for all patients whereas other two Do not communicate to patients.
Visited September 2022
Review titled Major Oak Medical Practice
Replied on 07 February 2023
Dear Patient I am so sorry to hear about your experience and thanks for taking time to bring it to my attention. To enable me to investigate the matter further and respond to your feedback, please could you contact me directly with some details. Patients' feedback are a very helpful tool to identify any gaps in the service and put measures into place to avoid similar situations from happening again. Kindest regards Jacquie Practice Manager
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Review titled Great practice
Rated 4 stars out of 5
by C. Richardson - Posted on 21 July 2022
I had to visit the surgery for a minor op. The service and follow up has been second to none. In my case I am highly satisfied. Thank you
Visited June 2022
Review titled Major Oak Medical Practice
Replied on 08 October 2022
Dear Patient Thank you for taking the time to share your positive feedback. I'm glad you are highly satisfied from the service provided. Kindest regards Jacquie Practice Manager
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Review titled Minor surgery
Rated 5 stars out of 5
by ALAN GARNER - Posted on 10 May 2022
I had a mole removed today.The appointment was fairly quick.The surgery was done quickly,professionally and with humour.The doctor and nurse could not have been better.Very grateful such a service is available at my local surgery.
Visited May 2022
Review titled Major Oak Medical Practice
Replied on 08 October 2022
Dear Mr Ganer Thank you for your positive feedback. We strive to provide services that meet our population' needs. I've shared your comments with both the doctor and nurse, who were very grateful for it. Kindest regards