Magnolia House Surgery - Ratings and reviews
Reviews
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Review titled doctors not interested and certainly do not follow up.
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
Impossible to see a doctor. The big recurring words are Paramedic, or Triage team. doctors must be hiding? and after finally getting the e consult done ( not easy when you don't feel well) , the non doctor person starts the conversation with ' how can I help, please tell me what the problem is' having not bothered to read all the info on the detailed e consult. Some great doctors, but they don't stay. Only the bad ones stay. and the actual house is filthy. No point talking with the practice manager, nothing changes, only gets worse. and after insisting to see a doctor, you get sent to another centre where you see a nurse. Complete collapse of a once good practice that sits on past , olden days achievements. Wake up please, and do better
Visited January 2024
Magnolia House Surgery has not yet replied.
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Review titled No care. No concern. No appt for 3 years!
Rated 1 star out of 5
by Linda Firmani - Posted on 15 November 2023
Filled in online form yesterday morning as could not get through on the phone in 35 minutes. Need help as in pain. Called and told a referral to a specialist takes 28 days.The business is not fit for purpose as with the NHS!
Visited November 2023
Magnolia House Surgery has not yet replied.
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Review titled Very good service
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
Easily contacted practice on phone. GP called back later for info and to arrange face to face appointment on same day. Good consultation with problem diagnosed and necessary prescription sent to local pharmacy. All very efficient.
Visited June 2023
Review titled Magnolia House Surgery
Replied on 15 June 2023
Dear Patient, Thank you so much for your kind feedback, we are happy to hear that you received swift and effective care from our clinical team. I have passed your feedback onto the Team. Kind regards, Nadine Kencroft Practice Manager
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Review titled Sad decline!
Rated 2 stars out of 5
by Perry - Posted on 20 April 2023
Such a shame! This doctors used to be at its finest. Great doctors and knowledgeable. However getting an appointment with the doctor who knows you and your symptoms is now out of the question. I think it’s made so hard that you leave your symptoms and then you become so poorly you end up in A&E for immediate attention because that’s the only way you can get to see someone. I just don’t understand why post Covid it still operates like this? If you phone to book an appointment you are told to go on line. And then when you do go on line you cannot request the doctor of your choice it’s triaged. It’s such a sad downfall for what was a very efficient doctors surgery who you trusted.
Visited April 2023
Review titled Magnolia House Surgery
Replied on 28 April 2023
Thank you for your review. I am sorry to hear that you have had this experience. Making sure patients get appropriate patient care is important to use here at Magnolia House Surgery. All of our routine appointments are triaged through the e-consult system, if you pop at the end of the e-consult that you would like to see a specific GP we try our best to accommodate this however if they are fully booked, on annual leave or long term sick leave we may have to book your appointment with someone else. We currently now have an average of a week wait time for a routine appointment, and more capacity has been made for on-the-day needs of our patients. If you need any assistance booking in an appointment with the GP of your liking please do call the main line and I would be happy to help. Kind regards, Nadine Acting Practice Manager
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Review titled Not sure why the high standards have fallen
Rated 2 stars out of 5
by Anonymous - Posted on 03 January 2023
This was once a very good practice. Unfortunately post Covid the surgery has not resumed service as before. There is no way now to book an appointment. You must complete an assessment form online and then a doctor may call you during the next two days. Unfortunately if you are working, there is no way to know when the doctor will call and no number to call back if you miss the call. Not sure why this method has been used post covid as other surgeries such as the Lightwater Surgery are allowing appointment booking.
Visited January 2023
Review titled Magnolia House Surgery
Replied on 13 January 2023
Dear patient, Thank you for your feedback and I am sorry to hear about your recent experience. Our systems have changed over the last few years to help meet patient demand as well as to adapt to an ever changing environment. The eConsult system allows patients who are able to, to complete an online triage form and a response is given within 2 working days by the most appropriate clinician. We try our best to give an indication as to the date and time the clinician will call if this is required and will always call a patient back if they miss a call as we know it isn't always possible to answer. If you would like to discuss your comments further, please contact the Practice Manager who would be happy to discuss this with you. Kind regards Magnolia House Surgery
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Review titled Reassuring and Patient
Rated 4 stars out of 5
by Anonymous - Posted on 14 November 2022
We were about to move house and I needed to look at options for our NHS GP. I called this practice. As we are a vulnerable family (post a transplant) I was nervous about just moving. The person I spoke to was kind, patient and reassuring. We discussed how to prioritise the needs around the transplant etc. I am comforted by the engagement and experience.
Visited November 2022
Review titled Magnolia House Surgery
Replied on 13 January 2023
Dear Patient Thank you for taking the time to post your feedback. It is great to hear when a patient is satisfied with the care they have received and I am pleased you felt comforted by your experience. Your comments have been shared with the appropriate teams. Kind regards Magnolia House Surgery
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Review titled Exceptional Reception Staff
Rated 4 stars out of 5
by Kate Edwards - Posted on 19 August 2022
As a recent new patient to the practice I felt compelled to write a review about the reception staff and Doctors. As we are all aware in this new phase of Covid and Brexit the pressure on these people are I can only imagine at times quite high and where credit is due, I would like to praise the staff here for their professional and kind manner on the telephone in which they have dealt with my queries these past few months whilst I have been dealing with an injury which I sustained whilst abroad. Although my stress levels at times have been taxed, due to my injury I am sure theirs have been too with numerous queries from hundreds of people on a daily basis. Please do give praise where it is due and also for their patience and understanding, as they are only human, and no one is perfect!
Visited August 2022
Review titled Magnolia House Surgery
Replied on 13 January 2023
Dear Ms Edwards, Thank you for your feedback. It is wonderful to hear about your positive experience with the practice and we appreciate the time you have taken to leave your review. Your comments have been shared with the appropriate practice teams. Kind regards Magnolia House Surgery