Linden Medical Centre - Ratings and reviews
Reviews
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Review titled Completely fobbed off an infant and rude
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2024
I was calling all this morning to make an emergency appointment for both my 2 year old and myself. My 2 year old developed a mysterious rash over night and I was told to take him to a pharmacy. My experience with pharmacies usually end In being told to make a dr appointment. I myself have an ongoing ear infection that needs medication but I too was denied any form. I don’t mind myself but I feel there is a distinct lack of care from the care centre when it’s impossible to get an emergency appointment for a vulnerable child. Furthermore the receptionist was very rude and did not take into account possible mental health issues or disabilities or emotional states. She said to phone the next day when there was more staff and when I told her I already had prior uncancelable appointments hence why I was ringing today she said that I shouldn’t try to make an appointment if I’m not going to make it and proceeded to drill me that everyone had been ringing since 8 , that they only have 2 doctors in that day and refused to make any form of advance appointment or emergency appointment and after giving me a stern rude and very tactless lecture she promptly hung up as I started to cry.
Visited February 2024
Review titled Linden Medical Centre
Replied on 12 February 2024
Dear Patient Please be assured we take all feedback very seriously. In order for us to investigate, please contact the surgery directly with your details. Many thanks Linden Medical Centre
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Review titled Untrained reception team are dangerous
Rated 2 stars out of 5
by Anonymous - Posted on 29 January 2024
Seen by OOH GP at weekend, but was so unwell that I did not quite take on board medication instructions. Phoned surgery first thing on Monday morning to ask for clarity - specifically, if I should stop one, and take the other I had been prescribed, antibiotic or take both. Receptionist told me he 'supposed I should take both'. I asked if he could check this advice with a doctor, and he said no, because all their 'admin slots were full'. I am suffering with an acute infection, and this is totally ridiculous - how can a non medical receptionist dispense this advice, and not check it? Called a local pharmacy, who stated it would be dangerous to take both. Exceptionally disappointed and worried.
Visited January 2024
Linden Medical Centre has not yet replied.
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Review titled Feling ignored
by Patient at Linden - Posted on 10 July 2023
I have been seeing a GP @ Linden Medical Centre, since Sept-22 due to skin condition and in April-23 due to what I believe was an incorrect diagnosis, my condition worsened where I could not go into work or leave the house. The medication prescribed made the skin condition worse, so I asked for a referral letter to get properly treated via private health. The GP provided a letter without any facts, without any medication they had prescribed, and filled with opinion which I feel would not assist the Consultant. I wrote a number of times to query this and to get a referral letter with facts and list of medication they had prescribed and the impact it had on my skin but to date they have refused saying I should do my own letter . We are now in July-23 and I am unable to get treated for my condition. I feel the GP and the General manager have been uncaring/unhelpful and simply do not understand the pain and agony I have had to go through along with purchasing all the medication since Sept-22 which has not worked or given me a bad reaction on my skin. I find the GP is very arrogant when attending appointments and had asked for the last 2 appointments for another GP but told this was not possible. When attending the appointments they seem uninterested and was always clock watching even though I was usually out within 5-10mins. To date no apology, no update when I will get a professional medical referral letter even though sending emails but they are being ignored.
Visited July 2023
Provided by Care opinion
Review titled Linden Medical Centre
Replied on 08 November 2023
Thank you for your comment. We are dealing with this directly with the patient.
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Review titled Best GP Practice I’ve used
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2023
It was easy to get a same day appointment for my little one who was unwell. Reception staff were helpful, lots of parking and the surgery was clean and accessible. GP was thorough and offered advice for next steps.
Visited April 2023
Review titled Linden Medical Centre
Replied on 18 May 2023
Thank you for your kind words, I will make sure the whole team sees them. Sam Goose Practice Manager
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Review titled Often disconnected
Rated 3 stars out of 5
by Kyra - Posted on 20 March 2023
I am often disconnected after waiting on the phone for more than 15 mins. This morning was the same case. I respect that it can be very busy especially on a Monday but to wait for 20 mins and then be hung up on and then call again and be 13th in the queue is frustrating. There needs to be a more efficient way of handling the calls to avoid this as that time period can often mean you do not get an appointment on the day due to the delay.
Visited March 2023
Review titled Linden Medical Centre
Replied on 20 March 2023
Dear Kyra, I'm sorry you've had this problem. We are currently reviewing our telephone system and seeing if we can make some improvements - your feedback is very helpful for this. If you'd like to take your concerns further, please do make contact on 01628 776900 and ask to make a complaint. Thank you for getting in touch. Sam Goose Practice Manager
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Review titled Zero focus on babies health and assessment
Rated 2 stars out of 5
by J H - Posted on 24 February 2023
Receptionists and getting seen hasn't been a problem, in fact when babies were concerned we got seen quickly within hours. I want to highlight the inability of some gps within the surgery to focus their attention on problems that babies have and stop treating them like adults. This resulted in me bringing my 8 month old child several times to the surgery, being made feel absolutely stupid even to the point when Gp shown me on Google the assessment they follow which he said resulted in no further action with a sick child. Only to the situation escalating and me begging the Gp to refer me to in Wexham. I was referred, "reluctantly" as Gp said. Then within hours my child was hospitalised with bronchiolitis and tested positive for Rsv and was tubed up. To me that Gp in the surgery should pay greater attention to babies and children and stop palming us off with "viral, nothing can be done", "they need to get stronger", or "take them out of nursery if you don't like them being sick"... this is both patronising, misogynistic and unhelpful and as proven by me, dangerous to the health and wellbeing of a baby or a child. This one Gp is tarnishing the reputation of the surgery in my opinion and is apparently "known" for this approach. Perhaps Gp Surgery should have Gps trained on paediatrics and listening to chests better. My son was diagnosed within 2 minutes by paediatrician in Wexham who told me that if Gp didn't hear the wheeze and crackle, then he must have been not listening! This isn't first time this happened to us; our first born has been treated just the same way and ended up in Wexham several times because Gp didn't act or misdiagnosed the issue. I would love to say you should stay in this surgery, but that one Gp and experience with him has put me, my family and other local parents off.
Visited February 2023
Review titled Linden Medical Centre
Replied on 27 February 2023
Thank you for raising these issues. I'm sorry you've had a bad experience. We'd like to get to the bottom of this - please call the practice on 01628 776900 and ask to speak to me so we can investigate fully. Yours, Sam Goose Practice Manager
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Review titled Left feeling stupid
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
Phoned worried about myself and children, with terrible chesty cough bringing up horrible Flem for 4 days to the point we end up being sick and my youngest child was hardly eating or drinking.. got told nothing you can do for a cough wasn't even offered an appointment to be seen. to scared to phone back as left feeling stupid when you ask for help.
Visited November 2022
Review titled Linden Medical Centre
Replied on 17 November 2022
I'm sorry you've had a bad experience with the practice - please get in touch with us so we can look into what happened. You can call us on 01628 776900 to discuss, or we can provide an email address for you to write in to.