Lifeboat Quay Medical Centre
Unit A, Lifeboat Quay, Poole, BH15 1AEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Losing Confidence in Dr Surgery
by hadares54 - Posted on 20 October 2022
My last two (one for me, one for my child) e-consults have gone past the time they said they would get back to me, the last one I had to chase them for it. I have been on high dosage of anti depressants for the past 7 years but have not had a mental health check up in over 5 years, they just keep prescribing me the same amount every month. Am also on tablets for intercranal hypertension, was discharged from the eye clinic, in their letter they wanted my daily dosage reduced, this was 2 years ago, if not more, still haven’t been seen by my GP regarding this or even had a check up to see if I have any swelling behind my eyes or anything. I am really starting to lose confidence in this doctors surgery and really don’t feel that they are there for the patients. Whenever I try to make an appointment I get told to do an e-consult and then they don’t get back to me until after the time.
Visited October 2022
Provided by Care opinion
Review titled Lifeboat Quay Medical Centre
Replied on 13 March 2023
We are very sorry to read your comments. We would welcome the chance to discuss your concerns personally. Please contact me at lifeboat.quay@nhs.net. Many thanks Sharon Prior, Practice Manager
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Review titled Unsatisfactory standard of care
Rated 1 star out of 5
by Anonymous - Posted on 28 July 2022
This practice does not have enough doctors for the number of patients on its books. When you finally get through to reception you are told there are no appointments for weeks in advance and, even then, it will be a phone interview rather than face to face. I was informed I would be put on a waiting list for an appointment (as if my medical condition can be put on "hold" to suit the staffing schedule!) 7 days later and still no contact from the surgery. When I rang back I was told that only emergencies would be given a phone interview and I was actually asked by the receptionist to describe why I was desperate to talk to a doctor! Despite the fact that I was clearly distraught and on the verge of tears at the lack of response, care or level of professional responsibility for patients. I need a referral to a consultant for dementia and yet this apparently does not warrant a prompt response from the practice. Disgraceful.
Visited July 2022
Review titled Lifeboat Quay Medical Centre
Replied on 08 August 2022
Dear Patient, I am very sorry to read your comments and I would welcome the chance to speak to you directly and investigate your concerns fully. It is never our intention to cause patients additional concerns and I am sorry if this was the case. You can email the surgery directly and mark it for my attention or write to me at the surgery with your contact details and I will get back to you. Thank you Sharon Prior Practice Manager
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Review titled Excellent surgery
Rated 5 stars out of 5
by Remy De Roover - Posted on 27 May 2022
I had a blood test yesterday afternoon by your phlebotomist ,on the Thursday 26. May it was extremely professionally carried out and she was very helpful and also very pleasant,
Visited May 2022
Review titled Lifeboat Quay Medical Centre
Replied on 08 August 2022
Dear Patient, thank you very much for taking the time to post your comments which will be shared with all of my team. Sharon Prior Practice Manager