Leacroft Medical Practice - Ratings and reviews
Reviews
-
Review titled Awful experience
Rated 1 star out of 5
by Elisa - Posted on 24 April 2024
It was my first time in the practice and I needed my son checked. This visit has been suggested by a speech and therapy advisor. Appointment was at 16.35 and I got there and signed in with the computer (I am new so I didn't know that there are 2 waiting areas and my toddler must have distracted me when the 3 second page on the monitor showed that) I waited over half hour before realising other people were going in before me. I asked the receptionist that saw me there entertaining a toddler for so long but never bothered to say a word and told me to go upstairs. I waited over half hour again to get in with a doctor that was so rude that if I wasn't there with a child I would have put up a fight for being treated like that! I was speechless! This is a place that should help you get better? I am not sure they know what they are doing! Completely unhelpful and unprofessional!! Already asking to change doctor because next time I see him I will treat him the way he treated me!! Awful!!
Visited April 2024
Review titled Leacroft Medical Practice
Replied on 25 April 2024
Dear Elisa, we are very sorry you had such a disappointing experience at Leacroft. We have 2 busy waiting rooms, one upstairs which is usually for doctors appointments, and one downstairs for all other services. When using the self-check in screen, the message to go upstairs is clearly displayed. We are sorry that you did not see this and we will investigate if the message can be displayed more prominently, for longer, or if the signage in the waiting room can be improved. Our reception team do not know which waiting room patients should be in if they have used the screen to check themselves in, so they had no reason to suspect you were not in the correct waiting room. The GP you were due to see tried to call you 3 times when he found you were not in the GP waiting room, and as there was no answer at each attempt he thought you may not have come for your appointment. He then called in his next patient so that they were not held up further, and asked our Reception team to continue to try to contact you. When they found you, the fact he had called in his next patient already explains the further delay once you had gone upstairs, and we can see your son was eventually seen 40 minutes after the appointment time, for which we apologise. With regard to the appointment itself, we are sorry that the GP you saw did not seem interested in your son. He examined your son’s ears thoroughly, as requested by the speech and language therapist, and found no sign of any problems with your son's ears. We understand the delays were a frustrating experience for you and are sorry that your experience at Leacroft was not satisfactory. If you would like to discuss this visit further, please ask to speak to me directly. Matthew Cullis Practice Manager
-
Review titled Best practice in Crawley
Rated 5 stars out of 5
by Renu Karnani - Posted on 30 January 2024
I called for urgent appointment on Saturday morning and the receptionist was kind enough to understand the urgency and booked me an appointment. The receptionist welcomed with a smile. Very efficient. Had great experience as always.
Visited January 2024
Review titled Leacroft Medical Practice
Replied on 31 January 2024
Dear Renu, Thank you so much for taking then time to leave this review - it greatly appreciated. We are proud of our friendly team and the efforts they make to be accessible to everyone at all times. We will pass on your comments and we hope your experiences continue to be positive.
-
Review titled Unbelievably brilliant GP.
Rated 5 stars out of 5
by Ross drummond - Posted on 24 November 2023
I wanted to write this review I've personally been going through a tough time over the last couple of years. My regular GP has been so helpful and understanding about my problems. My GP has helped me so much throughout my ongoing issues, is very approachable and understanding of my difficultys without their help I would be completely lost and thats putting it lightly. I feel my GP always listens and takes on board the things we discuss and will help me to access the treatment I need to the best of their ability. The support I've recived has been brilliant and I honestly can't thank my GP enough. Even though things are not great for me at the moment my GP has been amazing and very supportive and always makes me feel that im not alone with my struggles. The nurses are also brilliant aswell as the reception staff. I'm greatful that this is the surgery Im registered with and just wanted to say a big thank you to you all at Leacroft.
Visited November 2023
Review titled Leacroft Medical Practice
Replied on 25 November 2023
Dear Mr Drummond, thank you so much for taking the time to leave this feedback, which we will share with all staff and colleagues. We always do our best to care for and help all our patients, and it is good to know that we have been able to help you in difficult times and of course we will continue to do so. Matthew Cullis Practice Manager
-
Review titled Helpful receptionist
Rated 5 stars out of 5
by Miss Joyce Ann Tedman - Posted on 05 July 2023
Very obliging staff,with advice,re - repeat prescription...& a bonus being booked in for my Asthma Check & annual review. Thankyou Leacroft.
Visited July 2023
Review titled Leacroft Medical Practice
Replied on 22 August 2023
Thank you so much for leaving this review. All feedback like this is shared with our whole team and we are very grateful that you took the time to pass on positive thoughts.
-
Review titled Great Practice
Rated 5 stars out of 5
by Sally Morse - Posted on 18 July 2023
I would like to say that everyone has been very kind and caring for me and my Husband throughout these hard time thank you all so much for the help you have given us
Visited July 2023
Review titled Leacroft Medical Practice
Replied on 22 August 2023
Thank you for taking time to leave this review. All feedback like this is shared with our whole team and it really has a huge positive impact.
-
Review titled Team effort
Rated 5 stars out of 5
by Edvaine - Posted on 04 July 2023
It is amazing when we see a constitution, GP Leacroft Surgery, working together. Through "Menopause programme" it opened so many areas for me to look at. I could see women together talking about subjects that I believed no one was having and suffering. I could see real people opening up and being able to be heard and seek support they/we really deserved. This team together, on this occasion led me to talk about my past experience giving me the confidence I needed to break the barriers to overcome years of suffering. Some barriers that I let grow as I did not know better. I could see that with good professionals around me and their confidence empowered me to have the same attitude leading me to be a new person with a different prospective knowing I can deal with one thing at a time. It is normal to be sad, it is normal to feel lost but when you have someone/somewhere to go to its makes a huge difference. I am so glad that I have my GP to take care of me. For many years the professionals around me were asking if I was ready to be heard. I am very pleased that they gave me time to prepare myself to overcame my fears and be ready to take a new step in my life. Leave The Past , In The Past, Where It Belongs. Thanks for the effort that you do to be there for us every day.
Visited May 2023
Review titled Leacroft Medical Practice
Replied on 22 August 2023
Thank you so much for taking the time to leave this review. This programme was very dear to the heart of everyone that used their own time to make it work, and your feedback is extremely rewarding for them.
-
Review titled dont listen at all!!
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
been having extreme lows and deep trust issues with the gp's here, they really dont listen or care, so i no longer bother with them even if i need it ... i was contacted by a mental health rep from leacroft i told her about my trust issues about the gp's and that id rather get ill than have to talk to a gp .. with alot of reluctance (because the service is so bad) i agreed to work with mental health not the gp's ... instead i get a gp trying to phone me for 4 days (even after i said i dont want to talk to them) and no follow up with mental health .. i have extreme issues with getting out and about so i live isolated from everyone .. getting a perscription is the worst because of this, the drs gave me a 6 didget code so i can order it over the phone, for over 5 months going on 6 the service has been down and not working which means i have to go without my medication for nearly 10 days or sometimes or more (depending how long the pharmacy takes to fill my order usually 4 days on top of the days i couldnt get hold of perscription) .. i recived a text last month saying the service was working again but low and behold i go to order my perscription and the damn service is still not working!! and you get cut off!! .... even when you tell them, they dont care or think about how there actions affect people like me ... open your ears and listen!! before it costs someone like me more and its too late .. i no longer believe there is any help and ill never reach out again thanx to these people ... they have added more stress to an already bothered mind thank you .. your more hassle than its worth can totally understand why people avoid going here... how can you run a surgery and not test your phone lines to make sure there working correctly ... even when there told they dont get it fixed its absolutly disgusting and the lack of care is dire
Visited March 2023
Leacroft Medical Practice has not yet replied.
-
Review titled Avoid absolutely horrendous
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2023
Some of the doctors are great and helpful Reception staff are horrendous and rude Couldn’t get appointment, the only way I got an appointment for my feet after 2 years suffering was to beg the nurse whilst I was getting a smear. I saw a doctor she was most helpful said I needed another appointment after 10 days if it hadn’t worked and possibly a hospital referral. Now I’m back to square one can’t get an appointment. My toes are getting worse and I can’t leave the house without being in pain. I guess I will have to use a walk I centre / hospital to get help because doctors surgeries may as well not exist. Hospitals are busy and this shouldn’t be where I need to go to get help when there are doctors/ GPS are here to help.
Visited January 2023
Review titled Leacroft Medical Practice
Replied on 30 January 2023
We are very sorry to hear you have had difficulties getting an appointment. Please use our website to request an appointment: https://leacroft.co.uk/digitalpractice/consulting-room/ - we have capacity every day, although we are usually full by 10am and sometimes earlier in the winter due to pressures across the NHS. If you can request an appointment through our website before 9, you will be offered a choice of times or kinds of appointment that suit you. We are glad that our doctors and nursing team were helpful when they saw you.
-
Review titled Excellent
Rated 5 stars out of 5
by Holly Rock - Posted on 25 January 2023
I just wanted to mention I saw I nurse this evening and I cannot remember her name but she was honestly amazing. Took the time to listen to me and took onboard everything I said. I didn’t feel the appointment was at all rushed and I just wanted to say thank you so much for listening!!!! Means a lot and there needs to be more people like you. It’s made me feel more confident and I really appsteciate it.
Visited January 2023
Review titled Leacroft Medical Practice
Replied on 26 January 2023
Thank you very much for taking the time to leave this feedback. We share all positive reviews with all our staff, but we will make sure our nursing team, and this particular nurse especially, know that their hard work and kindness is appreciated. It really makes all the difference and is very motivating.
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2022
Great practice. Always met mu needs .. Polite staff ....doctors nurses with my experience have been pleasant communication understanding
Visited September 2022
Review titled Leacroft Medical Practice
Replied on 26 January 2023
Thank you very much for taking the time to leave this kind feedback, which we will share with all our staff. It is always greatly appreciated to have hard work recognised.