Lawrence House Surgery - Ratings and reviews
Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 17 February 2024
The GP phoned nice and early as requested for a telephone appointment, and was friendly and informative.
Visited February 2024
Lawrence House Surgery has not yet replied.
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Review titled Urgent pre-Christmas appointment
Rated 5 stars out of 5
by Anonymous - Posted on 06 January 2024
Phoned at 8am for an urgent appointment and got through after a few tries (as usual) and could book for the same day. Friendly welcome at reception, helpful too when my 5-year-old needed the toilet just before the appointment time. Doctor was also friendly and able to help with clear advice and professional approach. Appointment made a big difference, just a couple of days before Christmas - very glad to have had it.
Visited December 2023
Review titled Lawrence House Surgery
Replied on 10 January 2024
Dear patient, Thank you for your kind words, Christmas is always a very busy time for us and we try our best to see all patients, especially young children We are aware of the issues with the phonelines and are having a new system put in this year, which will offer unlimited call queue and other functions to make it easier for patients to get through in the mornings. I will pass on your kind words to the team and hope you had a lovely Christmas. Thank you, Angelo Virciglio Assistant Operations Manager
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Review titled Very Professional Service
Rated 5 stars out of 5
by Tommy Ryan - Posted on 06 January 2024
Upon my last visit (21st Dec) I received an excellent service the doctor. I was able to easily discuss all my concerns and received full answers to my questions. She was attentive, an excellent listener, and spoke in laypersons language. Professional throughout.
Visited December 2023
Review titled Lawrence House Surgery
Replied on 10 January 2024
Dear Tommy, Thank you so much for your kind words. We strive to give the best care to all patients and I have passed this onto the GP you spoke to who is very happy you were so please. I hope you will continue to get the best care from Lawrence House Surgery. Thank you again, Angelo Virciglio Assistant Operations Manager
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Review titled Unprofessional helpdesk
Rated 1 star out of 5
by Nicola Vallerini - Posted on 02 January 2024
First of my calls: there were no appointments available for the next two days. Thank god it was only flu and I didn't need any prescriptions. When I phoned them again the next week (as they advised me) to get a sick note certificate since I've lost more than 7 working days, I dealt with a rude and unprofessional receptionist. I didn't get any sick note then.
Visited December 2023
Lawrence House Surgery has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Agnes - Posted on 01 November 2023
They are so good patience I was being looked after by Nurse . She advised me she was so good. She really make me calm so my blood pressure was high drop. She is good overall from the reception and the doctors and nurses. They are the best she give me lots of advice had to go about my illness and everything we are the best
Visited November 2023
Review titled Lawrence House Surgery
Replied on 15 November 2023
Hi, Thank you for kind words, we pride ourselves on have a great team and giving the best care to our patients. We are especially proud of our nursing team and I will pass on these lovely comments.
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Review titled Excellent process on visit
Rated 5 stars out of 5
by Lesley ‘T’ - Posted on 25 October 2023
I attended for a couple of vaccinations from the surgery. The visit was extremely speedy and professional. The whole process was explained clearly and with care. The nurse who administered my ‘jabs’ had a lovely attitude and made me feel at ease. A young person just starting their career in medicine who should be encouraged and praised. Thank you
Visited October 2023
Review titled Lawrence House Surgery
Replied on 10 January 2024
Dear Lesley, Thank you for your lovely review, our nurses always make sure patients feel comfortable and safe during consultations, as we understand it is not fun to be jabbed by a needle. I will pass on your kind words to the nurse involved and hope that we continue giving the best care possible. Thank you again, Angelo Virciglio Assistant Operations Manager
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Review titled Hard working surgery that tries their best for patients
Rated 5 stars out of 5
by Eddie - Posted on 10 October 2023
I have always found the staff at Lawrence House surgery. The doctors really listen to your issues and try their best for you. I was so pleased when the GP referred my son to the paediatric department and booked me an appointment within a month. I can't fault their service and their efforts.
Visited October 2023
Review titled Lawrence House Surgery
Replied on 16 October 2023
Hi Eddie, Thank you for your kind words, we strive to offer the best care for our patients and are happy to hear we have met that standard with you. We hope to continue keeping you happy and helping you with all your health care needs.
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Review titled Excellent GP
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
Was delighted to have a face to face appointment with a really fabulous GP, who was friendly, reassuring and kind.
Visited June 2023
Review titled Lawrence House Surgery
Replied on 23 June 2023
Dear patient, Thank you so much for your lovely words, we are so happy that you have had such a positive experience and hope we can continue to offer this to you going forward.
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Review titled Very unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2023
I called 8:35 they say fully booked opening time is 8:30.they say you will receive phone calls. And I receive phone call I told my symptoms and gave me wrong medication. I gave stool sample one month ago. They are not receive yet
Visited June 2023
Review titled Lawrence House Surgery
Replied on 05 September 2023
Hi, I am sorry you are upset with our service, we strive to give the best care to all our patients. If you would like to make a formal complaint, please email us at lawrencehousesurgery@nhs.net
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Review titled Awful Service
Rated 2 stars out of 5
by Anonymous - Posted on 04 June 2023
I have a bad experience with the GP Lawrence House as my mom needs an appointment and it’s really difficult to get it. They said we should call at 8am, but the phone doesn’t even ring between 8-8:30am. It’s like the line is disconnected somehow. Also we need a sick note, and after a week, nobody give us one or explained why has not been send. The admin staff doesn’t give some much information as they claimed have limit information, but then to whom we should contact then?
Visited May 2023
Review titled Lawrence House Surgery
Replied on 07 June 2023
Dear patient, Thank you for your feedback. I do apologise for this poor experience, but our phonelines are busiest at 8am. We try our best to get to all calls as quickly as possible, but with so many patients calling this can be difficult. We offer other ways of booking appointments, such as eConsult and our online appointments. If you would like further information on how sicknotes work, please email the surgery at lawrencehousesurgery@nhs.net and we will be able to discuss this with you.