Lantern Surgery - Ratings and reviews
Reviews
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Review titled I’m so impressed
Rated 5 stars out of 5
by Delia Gold - Posted on 11 April 2024
All of the staff at this practice have been superb, the reception staff are friendly and helpful and extremely approachable. The nursing and medical staff have been warm and reassuring. I was with my last practice for 34 years. Things change, but having changed to the Groves, I am delighted with my choice. I registered my mother who has moved into the area recently, and when I observed the way that she was treated and the way they dealt with me I knew it was time to change. I’m very happy and very lucky to have found this practice.
Visited April 2024
Lantern Surgery has not yet replied.
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Review titled Fantastic Asthma treatment
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2024
I have had asthma for years and have had issues with treatment throughout that time. Support from this surgery has been fantastic with excellent advice, well spaced follow up appointments and guidance for when I was referred to hospital. One of the best asthma nurses I've ever had: very understanding and sympathetic.
Visited April 2024
Lantern Surgery has not yet replied.
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Review titled Really good experience
Rated 5 stars out of 5
by Mike Sossick - Posted on 23 February 2024
Me and my wife joined this excellent practice fairly recently. We have both had great treatment and care. Thank you
Visited February 2024
Lantern Surgery has not yet replied.
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Review titled superb caring surgery
Rated 5 stars out of 5
by lynne - Posted on 07 February 2024
I was no 1 on phone today at 8a.m app booked for 9.15. lovely welcome at reception as always. Fantastic kind doctor who listened and reassured me about my chest and stoma. She did not rush me or make me feel i was a burden to the practice. The practice manager who is constantly kind and empempathetic took time to ask me how i was doing . This is the normalservice at the Groves . All the staff there really care and it is a superb team. i appreciate more than i can say for the kindness and help that i receive here. it makes my life easier knowing that i belong to this practice. Enormous thanks to to everyone at this surgery.and to the nhs.
Visited February 2024
Lantern Surgery has not yet replied.
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Review titled One of the best
Rated 5 stars out of 5
by Roger and Tula Baxter - Posted on 08 February 2024
Very happy indeed with all aspects - doctors, nurses, reception and practice manager and even the telephone. If you are having problems and make that clear, they will help and go the extra mile if necessary. We are both now getting old and our experience has been very good for quite some time, whether general health, heart, prostate or cancer. Admittedly you need a modicum of patience at times with the system, just like those themselves within the practice, but they are reliable and there when you need them. Just recently we were away in Scotland (a different country and health system!) and needed an urgent prescription - which got done efficiently, speedily and in a friendly and caring way, with follow up too. Definitely one of the best.
Visited February 2024
Lantern Surgery has not yet replied.
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Review titled Excellent physio triage and referral system
Rated 5 stars out of 5
by Robert Simeone - Posted on 23 June 2023
I was not confident when I contacted the surgery with a very bad back problem. However the fantastic reception/ phone staff alerted me to the new system the surgery have set up, where a highly qualified, professional and knowledgeable physiotherapist visits once a week to examine you and gives advice, medication and if required further physiotherapy within the NHS system. Marvellous set up thankyou to the whole team
Visited June 2023
Lantern Surgery has not yet replied.
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Review titled The most friendly reception staff!
Rated 5 stars out of 5
by Louise Allmark - Kent - Posted on 15 June 2023
I had to come and and leave a review because all you hear in the news is how impossible it is to get a doctors appointment and my experience couldn’t be further from the truth! The staff on reception are friendly, welcoming, helpful and most importantly will do anything they can to get you a same day appointment. Twice now I’ve managed to get an appointment within an hour for my child to see a doctor, and I think that’s a pretty amazing service! I would also add that the doctors I’ve seen have them been equally brilliant.
Visited June 2023
Lantern Surgery has not yet replied.
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Review titled Marvellous service
Rated 5 stars out of 5
by Collette (Cloe) Dwelly - Posted on 06 April 2023
I phoned for an appointment on Tuesday and was '3 in the queue'. I was put through after a very short wait and offered several choices of times for just two or three days hence. I was seen within 48 hours ( and this was only a request for referral for physiotherapy) by an attentive and patient doctor, given a thorough examination, a print off of suggested exercises, paperwork for an x-ray at a nearby hospital, referred for physiotherapy and a date in two weeks for a telephone follow - up. My appointment with the doctor was at 9.00am and, after the x-ray on my way home, I was back in time for coffee at 10.30am.I Brilliant service, wonderful staff and spotless clinics. Thank you
Visited April 2023
Lantern Surgery has not yet replied.
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Review titled Caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2023
I have been registered with this practice for over two years now and every encounter is always so pleasant. The receptionists on the phone and face to face are always so friendly and helpful. I had a recent experience where the GP went above and beyond for me and my baby giving us great care and she phoned me to see how we were a few days later which showed she truly cared.
Visited January 2023
Lantern Surgery has not yet replied.
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Review titled Caring doctor and receptionist
Rated 4 stars out of 5
by Collette Steedmam - Posted on 23 December 2022
I recently made a request for my husband to see a doctor with an ongoing problem. Eventually he saw a doctor who dealt with his problem and was very caring and helpful.
Visited December 2022
Lantern Surgery has not yet replied.