Knoll Medical Practice
19 Homefield Rise, Orpington, BR6 0FEContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Knoll Medical Practice.
Reviews
-
Review titled E-Consult is very hard to get.
Rated 1 star out of 5
by Tapan - Posted on 23 October 2023
Tried an e-consult on Friday 20-Oct around 5:15pm and it was not available. Called the practice and they said I should try on Monday as all e-consults are full. Tried on Mon 23-Oct at 10:30am and again the online e-consult is full. I mean how can a Website ..how can an "online form" have a start time and end time? Online websites are always available 24 by 7. Called the Practise again and was told that that the e-consults are closed for the day and I should try tomorrow at 8am sharp and the receptionist will do a telephonic e-consult for me. This is rather disappointing. I can understand if we cannot get an appointment ...but at-least we should be able to fill up an Online form and wait for the response.... My son has been having an incessant cough for the last 30 days and is unable to sleep all night !!
Visited October 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Tapan, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response and that you have had ongoing challenges accessing our services. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
-
Review titled Unhelpful econsult system
Rated 2 stars out of 5
by Lynn Ann Sellwood - Posted on 12 September 2023
I have tried for two days to ask a question about an MRI but have been unable to contact the surgery because the surgery does not have sufficient capacity. Trying to get through on the phone is equally difficult. A doctor's surgery where contacting a doctor is almost impossible......I am so disappointed with the level of service which once was a beacon of community engagement.
Visited September 2023
Review titled Knoll Medical Practice
Replied on 13 December 2023
Dear Patient, Thank you for taking the time to leave your comments regarding Knoll Medical Practice. It is incredibly important that patients feel able to highlight their experiences as it gives us the opportunity to review our protocols and policies to ensure that we are providing patients with the best possible care. I am sorry to read that you have been unable to contact the Practice and that you are disappointed with the level of service provided. We are always working hard to improve access to our services here at Knoll Medical Practice and understand the frustration our patients feel when they are unable to speak with a member of our team. I would welcome the opportunity to discuss your experiences in more detail, should you wish to, I can be contacted via email at callum.mcque@nhs.net. Yours sincerely, Callum McQue Practice Manager
-
Review titled GP Appointment
Rated 2 stars out of 5
by Szymon - Posted on 16 August 2023
I have registerd with this practise couple of years ago but have never seen a doctor face to face. All my appointments were on the phone. This morning I learned that even that is not going to work. I have been having high fewer for the last 3 days and growing worried. They gave me an appointment on the phone in 2 days! I am sorry but this is not acceptable. What is the point of being registered with GP practise if you cannot actually see the GP when you need them. I can just alway got to A&E but I though government is urging us not to to that either?
Visited August 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response and that you have had ongoing trouble accessing our services. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
-
Review titled Why cant your book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
Been trying to book an appointment for weeks - no able to do over the phone - can not book on E consuls- - have to call back 8am?? don't want a urgent call or to go to urgent care- just want to make an appointment for next week,
Visited July 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response and that you have been trying to book an appointment for weeks with no success. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
-
Review titled Couldn't care less about patients!
Rated 1 star out of 5
by Miss Caroline Powell - Posted on 28 June 2023
Need an urgent appointment and now cannot even fill out this ridiculous e consult! It says from 8am tomorrow. My mum is 85, unwel and has given up even trying with this place!
Visited June 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response and that you find the online triage system ridiculous. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
-
Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
Can never get appointment to see GP! Never wanted an urgent appointment in all my 72 years but got told to ring 111! Can’t believe I had to wait four days for an urgent appointment. Will be finding a new surgery.
Visited May 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response and that you find getting an appointment with us challenging. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
-
Review titled Rude reception staff
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
Called today to get help for my child as usual was bluntly told at full capacity for today call back tomorrow. When I said his got rash I’ll have to take him hospital to be checked then was hung up on. This is generally the experience I get whenever talking to receptionist at knoll medical. They are rude abrupt and shouldn’t be working on s help desk reception or anywhere they have to deal with public!!
Visited April 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
-
Review titled Is anyone there?
Rated 1 star out of 5
by Susan - Posted on 20 April 2023
Phoned at 1015 to try to get advice and perhaps see a doctor. No more E consult forms today. not doctors appointments but no E consult forms available to fill in. Call again tomorrow at 0800 and you might be lucky to be able to fill a form in!!!! What is it coming to when one has to queue to fill a form in.
Visited April 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Susan, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response and that you have had ongoing trouble accessing our services. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
-
Review titled Talk to the e-consult because no-one is listening
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
Basically you will never get to see a gp ever! I’ve had infections diagnosed over the internet & antibiotic have been prescribed. Being in pain for days over a separate matter no-one cares. Have had to do an e-consult for another matter, get an email response doctor will ring between an 3 hour slot. Waited by phone rang once then ran off tried to call number back it was a different surgery which now was shut. Another email saying if you still need to speak to the doctor you will have to fill out another e-consult. The only time we managed to see someone was when they suspected my child had Appendicitis. No follow-up over quite serious health concerns. Rang to ask what vaccine I might need to go on holiday & was told to google it. I am in the process of looking for a new surgery.
Visited March 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager
-
Review titled Not possible to access GP when you really need them
Rated 2 stars out of 5
by Anonymous - Posted on 29 March 2023
The doctors in the GP Practice are good. However, it is next to impossible to have access to your GP when you really need them. My wife was very sick with covid. I called the GP practice by phone to have a consultation with GP but the receptionist said that she is not instructed to make reservation and we have to go through e-consulting website. When I went through the e-consulting website and described the symptoms, the site said that it cannot understand the symptoms and I must call the GP practice for urgent appointment. When I called the GP practice again, they said that they are not instructed to make GP appointments and I must call 111. I feel really let down by this GP practice. We can not even have access to our GP when we are very sick. Arun Kumar
Visited March 2023
Review titled Knoll Medical Practice
Replied on 29 December 2023
Dear Mr Kumar, Thank you for taking the time to leave a review regarding your experience at Knoll Medical Practice. I am sorry that your review did not receive a timely response. I am eager to understand your concerns in more detail. If you'd like to discuss specifics mentioned in your review, address any outstanding issues, or share broader feedback about your experience, please do not hesitate to contact me directly at callum.mcque@nhs.net Yours sincerely, Callum McQue Practice Manager