King's Medical Practice
King Edward Street, Normanton, West Yorkshire, WF6 2AZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolutely outstanding
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2022
I transferred to Kings a couple of months ago he to moving house. The process from registering at the surgery was seamless and the staff were so helpful. I have had my first appointment today and every single stage was just so easy and stress free. From the telephone lines and options, to actually booking the appointment, and today attending the surgery from check in and treatment. My appointment was on time which I was not used to at my previous practice, I was offered a chaperone for my assessment, and all staff greeted me with smiles and were obviously very knowledgable and great at their jobs. I feel in good hands at Kings and think other surgeries could learn a lot from their processes and the way their staff treat patients with dignity and respect.
Visited September 2022
King's Medical Practice has not yet replied.
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Review titled Joke of a gp
Rated 1 star out of 5
by Alicia - Posted on 20 September 2022
21 days ago I rang to book an appointment. Waited over 1h and that was in the afternoon round 2pm. I finally got through and got appointment (miracle) on the 20th of September and that was phone call appointment which is a joke to wait nearly a month on phone appointment. I told the receptionist I'm 24 yo and in last few week I got heart problems so I'd love to speak to gp to which she said if it gets any worst go to hospital. Me, not wanting to waste hard working hospital staff time decided to first see my gp but clearly that's impossible ! I can't ring in morning to book the same day as its usually over 40mins wait time and I work in morning. So them canceling my phone appointment today and not even telling me is a joke!!! Tried calling them now 4pm but my estimated wait time is 47 mins. Worst worst gp I have ever had to deal with! You'll die before you'll get appointment there
Visited September 2022
King's Medical Practice has not yet replied.
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Review titled Poor advice from office staff/receptionist
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2022
Waiting an hour to get through. First available Dr’s call (not face to face) 10th October. I was Sent an email to request medication which bounced back!undeliverable. Need CoVid jab early before chemo told to visit pharmacists to enquire!! We deserve better than this - disgraceful
Visited September 2022
King's Medical Practice has not yet replied.
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Review titled Come Back Pre-covid Practice
Rated 1 star out of 5
by Hazel Makinson - Posted on 20 September 2022
I am absolutely discussed. Rang 5 weeks ago following having covid and feeling rubbish. Was told the first appointment was 20 September and then found that this was to be a telephone consultation. Carried mobile around with me as soon as I got up but somehow missed the call - phone not on silent? Listen to message from doctor who said he had rung all 3 numbers? No record on landline and don't have a third number???? Tried to ring the surgery only to be advised over one hour waiting time..... so got in the car. Less than a handful of patients sat down but queue to reception desk. Finally got to reception and said missed the call only to be advised he had rung 4 times - not true as neither my partner nor I are deaf and no call was logged on landline?? Receptionist advised a doctor will call me later this morning - disgusting way to treat patients and everyone I speak to says the same - Kings Medical has gone down the pan....
Visited September 2022
King's Medical Practice has not yet replied.
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Review titled Poor advice from office staff/receptionist
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2022
Waiting an hour to get through. First available Dr’s call (not face to face) 10th October. I was Sent an email to request medication which bounced back!undeliverable. Need CoVid jab early before chemo told to visit pharmacists to enquire!! We deserve better than this - disgraceful
Visited September 2022
King's Medical Practice has not yet replied.
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Review titled Faultless service
Rated 5 stars out of 5
by Anonymous - Posted on 16 September 2022
I've been very impressed by the surgery’s service. I've needed the practice's help twice over recent months for different issues. On both occasions, my contact has been handled in a professional and friendly way, telephone triage appointments have been set up in a matter of minutes and action/follow-up has been faultless.
Visited September 2022
King's Medical Practice has not yet replied.
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Review titled Shocking
Rated 2 stars out of 5
by Bradley Whitrick - Posted on 30 August 2022
After attempting 91 times to get connected I waited on hold for 32 minutes to make a general enquiry. The call was regarding the helthcare my 3 year old son was receiving only to be told that as my children don't live full time with myself that it wouldn't be possible to tell me anything. I then asked to speak to the practice manager but was told that they could not talk to me about it as they were in a meeting, even though they had just been talking to the receptionist. I was completely fine to make him an appointment and speak to the doctor a month ago but I can't make an enquiry now?
Visited August 2022
King's Medical Practice has not yet replied.
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 02 July 2022
Tried to get an appointment to see a Dr after 25 min on hold - she then put me back in a queue for another 47 mins where I gave up. We all have a right to medical care and the NHS is not FREE - we pay for it from our taxes all our working life. The service is absolutely appalling now and so stressful trying to access a right we should not have to grovel and plead to access. This practice needs to be managed better or put in special measures where external professionals be brought in the resume a service now defunct - our right to medical care has not disappeared
Visited June 2022
King's Medical Practice has not yet replied.
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Review titled New appointment service
Rated 5 stars out of 5
by Vicky Bywater - Posted on 24 June 2022
The fact that I could submit my medical query then within several hours got a text with an appointment with the doctor of my choice was amazing. Although I didnt get a specific time that was fine because when I actually ended up initially missing the doctor's call, she tried several more times to ensure she got in touch with me. I was able to have a very thorough phone call with the doctor and was advised that if I needed to come in and see a doctor face to face a further appointment could be made. So so impressed with the service. I know that over the last few years with the lockdown situation ,getting to see a doctor has been very challenging but this service is a game changer. Many Thanks to all the wonderful staff at Kings Medical- you are doing a fantastic job.
Visited May 2022
King's Medical Practice has not yet replied.