King Edward Road Surgery - Ratings and reviews
Reviews
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Review titled Chest pain ignored
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2024
I called this morning at 8.03am. The option for appointment wasn't available...there was no queue to join. Having suspected heart attack I tried option 2. The person who eventually picked up refused to help me and forced me to redial. This is how this surgery treats life threatening issues.
Visited January 2024
Review titled King Edward Road Surgery
Replied on 22 January 2024
Dear Patient, Thank you for your feedback. Please could you call the practice to discuss further. Kind regards Jane Earl Practice Manager
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Review titled Appointment system lets it all down
Rated 3 stars out of 5
by Karrl Richardson - Posted on 06 December 2023
The appointment booking allocation system is very poor. You ring for an appointment No appointments are available, please ring back tomorrow. This goes on for weeks. Even if a doctor has asked you specifically to see them in x weeks. I certainly do not have 45 mins a day to spend calling the surgery to arrange a follow-up appointment. The service has declined since COVID. Once you are lucky enough to get through and get an appointment, It may be with a different GP so you have to explain everything again. The staff gives 100% positive experience. The booking system is the Major broken link in the chain
Visited December 2023
Review titled King Edward Road Surgery
Replied on 21 February 2024
Dear Mr Richardson, I'm sorry for the issues you've been experiencing at the practice. If you'd to discuss further please contact me at the practice. We are in the process of moving to a new phone system which includes more advanced capabilities, including patient call back facility. Thank you for your feedback Best regards Jane Earl Practice Manager
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Review titled Great practise and need to redress the balance
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2023
Been with this surgery 10+ years and cannot speak highly enough about the service and care provided. Never had an issue getting an appointment or test results. Sadly, people have no patience nowadays and personally I can put up with putting the phone on speaker and get on with life/work whilst in the queue to book an appointment.
Visited June 2022
Review titled King Edward Road Surgery
Replied on 27 April 2023
Thank you for your wonderful feedback. I am sorry you experienced long wait times on the telephone. We do offer alternative solutions such as online booking or LIVI but I appreciate these may not always be the preferred route. If you wish to discuss your experience in greater deal, please let me know via kingedwardroad@nhs.net. Kind regards Chloe Lamont - Practice Manager
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Review titled From Excellent to Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2022
While I appreciate it has been a difficult time for the NHS, I would like to report that the difficulty in getting any medical help from this surgery is appalling. Long waits for telephone calls (over an hour) almost impossible to get face to face appointments. On going medical conditions not bothered about even when requested by hospital. Say that their busy all the while yet if you do manage to get in there is empty waiting rooms.
Visited May 2022
King Edward Road Surgery has not yet replied.
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Review titled Waiting Times
Rated 2 stars out of 5
by Anonymous - Posted on 03 May 2022
I have tried to get through to the doctors surgery and had to wait well over an hour to get spoken too. This is appalling on behalf of a business that uses their facilities to complete work for us. During working hours it makes it impossible for us to get through due to working schedules. I suggest they employee more members of staff to man the phones as this seems to be a common factor. The lady on the phone was lovely however.
Visited May 2022
King Edward Road Surgery has not yet replied.
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Review titled Awful service don’t register here
Rated 1 star out of 5
by Sarah - Posted on 05 April 2022
Huge phone waiting times, impossible to get to see a doctor without a battle, my referral was not actioned for a month then I had to call to check on it, still can’t be actioned because yet another doctor has left and the rest seem incapable of reading a clinical history. Reception and impersonal and uncaring and never apologise. If you can’t call at 8am for a phone appt. (Even this not possible on some days for some doctors) good luck ever getting seen or heard. Absolutely appalling. Wish I had never registered.
Visited April 2022
King Edward Road Surgery has not yet replied.
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Review titled Bad practice
Rated 2 stars out of 5
by Anonymous - Posted on 24 April 2022
The Surgery seems to be run by Reception. GP ignore specialists' letters and recommendations, delayed or no referrals to specialists , one minute phone consultation to discuss your test results , discontinue of prescribed medication...
Visited April 2022
King Edward Road Surgery has not yet replied.