Kew Medical Practice - Ratings and reviews
Reviews
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Review titled Pathetic
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2023
They never answer their phone. All you get is a number of options. It doesn't matter which option you choose (I've tried them all) and you go into a number of rings after which the line goes dead. No answer to emails either, in case you're wondering. Sorry if you (like me) are registered with them....
Visited December 2023
Review titled Kew Medical Practice
Replied on 27 December 2023
Dear Patient, Thank you for your feedback. I am saddened to read you have had this experience with the practice. As this review is anonymous, I am unable to look at this particular instance in detail, I will be happy to look at this if you contact me directly to allow me to investigate this further. Kind Regards, Edona Sinanaj Practice Manager
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Review titled Exemplary practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 January 2023
A practice second to none - the patient care and service is exemplary, and upholds the “gold standard” of NHS general practice. My two young children both needed to be seen at short notice just before the Christmas closures - the receptionist and the doctor went out of their way to ensure that the children were seen, and diagnosed despite the surgery closing within 1 hour of my having called. A perfect surgery which has a real interest in the care of its patients and one to be aspired to by other surgeries.
Visited December 2022
To report this as unsuitable, please contact the service desk
Review titled Kew Medical Practice
Replied on 24 January 2023
Dear Patient, Thank you for taking your time to provide this very positive feedback about your experience with us. It is very important to us that children are seen. We will do our best to continue providing support to your family when required. The team at Kew Medical Practice are very grateful for your review. Best Wishes, Edona Sinanaj Practice Manager
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Review titled Not recommended
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2022
I've been a patient for a number of years and have finally reached the end of my patience: lost test results; dismissive and unempathetic GPs; poor communication; a struggle to get appointments; and a telephone system that cuts you off after you've been on hold for more than 10 minutes. I plan to register elsewhere as soon as I can.
Visited April 2022
Review titled Kew Medical Practice
Replied on 20 June 2022
Dear Patient, Thank you for your feedback and I am very sorry to read that there have been a number concerns raised here. I would be grateful if you could contact me directly to allow me to look into this further. I am happy to speak with you either on the phone or in the practice. I do hope you are still a patient here and your valuable feedback can help improve patient experience. I would like to invite you to join our Patient Participation Group as all feedback is reflected on and we can all learn from. Kind Regards, Edona Sinanaj, Practice Manager.