Kensington Partnership - Woodroyd Medical Centre - Ratings and reviews
Reviews
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Review titled Amazing practise and communication.
Rated 5 stars out of 5
by Aisha - Posted on 19 March 2024
Gail at woodroyd medical centre made me feel reassured and felt comfortable while assessing my problem today. I rate her service a 11/10 she was amazing! Thank you Gail
Visited March 2024
Kensington Partnership - Woodroyd Medical Centre has not yet replied.
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Review titled Shocked beyond belief
Rated 1 star out of 5
by Adnan Khan - Posted on 12 February 2024
I have called every morning for the last 2 weeks from 8am on the dot. I'm not here to complain about wait times, I do not care but the phone line doesn't even put you in a queue to wait. I've had "line busy" message and tone before the call ends each and every day. This morning I started the calls from 8am and by 9:44, I had made 78 call attempts. I had to ring 111 for advice in between who were just as useless telling me I need to just persist and keep trying. I finally rang at 10:45 again and I was put in a queue only to be told there are no available appointments left. You can't make it up its that bad. Luckily my record showed I was eligible (how lucky am i) for an emergency appointment so they put my name down. A doctor called me about an hour later telling me I sound fine... not an emergency but will take the matter forward for me... I was that shocked I didn't know what to say. I've had a cough for around 6 months now and antibiotics have not helped. I guess when I'm at deaths door they'll spare 5 minutes for me. Until then just crack on. Disgusting is an understatement.
Visited February 2024
Kensington Partnership - Woodroyd Medical Centre has not yet replied.
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Review titled its a joke
Rated 1 star out of 5
by sheila watts - Posted on 27 January 2024
i rang my gp wednesday 24th january at 8am at 9 30 i got through only to be told there were no appointments left but the nice receptionist arranged a relephone consultation with the gp who did phone me and arranged for me to see him the following day unfortunatly i collasped at 5 am and was bed bound the gp refused to come out to see me and told me to ring an ambulance Ias seeing the doctor to get some more ointment for Shingles would you phone a ambulance for a tube of ointment t think not and yet i have had no comuication ftom my gp whatsoever this is shocking
Visited January 2024
Kensington Partnership - Woodroyd Medical Centre has not yet replied.
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Review titled Telephone line engaged from 8am-8.41
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2023
I don’t ring the dr often. The reason being because I can never get through. This morning it took over 40mins just to connect to the dr phone line due to it been engaged. I am now in a que. it’s not telling me my position in the que. I hope I can get me and my son an appointment. Worst dr surgery ever.
Visited November 2023
Kensington Partnership - Woodroyd Medical Centre has not yet replied.
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Review titled Can't get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 17 July 2023
Phoned 50 times trying to get an appointment but the call keeps cutting out or saying the line is busy ridiculous
Visited July 2023
Kensington Partnership - Woodroyd Medical Centre has not yet replied.
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Review titled Ridiculous
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
Missed a call today, rang straight back, was on hold for 31 minutes 42seconds, to a broken message that kept breaking up, when I was finally answered, that too was breaking up, I asked if he could ring back which he did. I said I'm returning a call, he took my details and said I needed a ??test, I said is that an actual blood test or do I need ??, he said let me check, he came back saying a blood test, " let's see what we have available this week" i said I cannot tomorrow so it will be next week, after a few seconds he said March 10th, I said I could be dead by then, he said yeah he said there's an after hours one I said here but after few minutes of confusion, bear in mind he'd already taken my address it was in Bd7, he then said there's a drop in tomorrow at Woodroyd, once again after telling him twice already I couldn't make tomorrow, he then said March 13th !!!! I said forget it, I've just wasted 45 minutes and still no nearer to a reasonable appointment, I told him to contact with an appointment or I will try again next month. It really is ridiculous to get any kind of service from this practice. At the end of August last year one of my repeat meds was stopped and I needed a Dr. to review it, now I'm at work at 8am so cannot ring them, so nearly every evening and morning I went online to try and get an appointment and they were either all gone or within my working hours. I eventually got one in December, luckily the meds weren't for keeping me alive, and it was literally a 1 minute phone call. There no way to complain that I can see, only one phone number and now that they have disabled the message service on the SystmOnline, the only way to actually speak to anyone is in person or via a phone, which will be answered in about 30 minutes. Absolutely appalling.
Visited February 2023
Kensington Partnership - Woodroyd Medical Centre has not yet replied.
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Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 22 July 2022
I called on two occasions on two seperate weeks for my son! Moment they hear the word temperature 🌡 they somehow assume its corona an didnt offer him face to face app. Instead diagnosed him over telephone. When demanding for face to face the reception claimed i shouted an shes following protocol! I spent 2 days in a&e with my son after ! An it seemed that he was affected by sooo many infections at the same time hence why his been unwell for more than 2 weeks!!!!! Made me being 38weeks pregnant an my son wiat in A&e. Atleast managed to get him seen an checked with medicine
Visited July 2022
Review titled Kensington Partnership - Woodroyd Medical Centre
Replied on 26 October 2022
Dear Patient Thank you for your feedback. I am sorry to hear about your son and I hope he is feeling better now. I hope you are ok too. I apologies if you did not receive satisfactory service from us when you contacted us. Our Care navigators are trained to help our patients by ascertaining the reason for their call and offer them appointment with an appropriate clinician if an appointment is available. If you have any further queries please do not hesitate to contact us B83052.kensingtonstr@nhs.net Yours sincerely Surji Cair Patient Engagement and Public Relations Officer
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Review titled Rude staff
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2022
I have been trying to make an appointment for a week. I’ve been in pain for weeks and had to go to a&e as the surgery wasn’t answering the phone. You call in the morning the line is busy till 9.00 then you being told there are no appointments left. The nurses are extremely rude. Doctors even worse. They ask you why you go to a&e even though they know their phone lines are left on busy mode. The manager claims the phones work just fine, I went into the reception tried calling there have been told it’s my phone. I’ve tried calling from other phone same result.
Visited May 2022
Review titled Kensington Partnership - Woodroyd Medical Centre
Replied on 14 June 2022
Dear Patient I am so sorry to hear about your experience. I hope your health issues have now been resolved. I am also sorry to hear that you have found our staff members to be rude. We do not expect this sort of behaviour from our staff and this is totally against our practice ethos. If you have the names of the staff members concerned, please let us know as we can then investigate these allegations. We did have some problems with our phone lines recently and it was reported to our telecom provider however I believe it’s now all sorted. We do receive approximately 1000 calls a day and our staff try to answer as many calls as they can. We have also recruited new staff to meet the demand. If you have any further queries, please email us at B83052.kensingtonstr@nhs.net Yours sincerely Surji Cair Patient Engagement and Public Relations Officer