Kenmore Medical Centre - Ratings and reviews
Reviews
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Review titled Very efficient service
Rated 5 stars out of 5
by Philip Cross - Posted on 12 April 2024
I rang for a face to face appointment and within an hour I was in front of a doctor. The doctor was professional and courteous explaining the diagnosis and treatment. It was refreshing to have the visit and I was happy and in the knowledge that all was OK. I thought the doctor in question was especially warm, friendly and reassuring. The reception starr were effiecient and friendly.
Visited April 2024
Kenmore Medical Centre has not yet replied.
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Review titled Thanks to team for looking after me
Rated 5 stars out of 5
by Stacey - Posted on 06 February 2024
I want to say thank you to the lady who I first spoke with when I walked into Kenmore, I was a little shocked after an incident with a van, she was so kind & understanding, thank you to the kind doctors who took a look at me and referred me to A&E, your professionalism & kindness meant so much to me at a time I was in shock. I felt I was in safe hands. Thank you
Visited February 2024
Review titled Kenmore Medical Centre
Replied on 13 February 2024
Thank you for taking the time to leave your lovely comments about your recent experience with the Practice. Positive feedback is always appreciated and I have passed them on to the whole Team. Cathy Starkey - Assistant Practice Manager
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Review titled Active Contact and Effective Response Practice
Rated 5 stars out of 5
by Clive Rowland - Posted on 31 December 2023
My recent review of medication was dealt with very well. From completing my questionaire to receiving the initial feedback and then to dealing with my concerns by face-to-face discussion all took place within hours. Not only was the consultation a considerate and proffesional one, during that session, I was also able to discuss a current condition which was diagnosed and discussed with patience and a solution proposed for future prevention of reoccurance and prescribed. I received all my medications the following day.
Visited December 2023
Review titled Kenmore Medical Centre
Replied on 10 January 2024
Dear Mr Rowland Thank you for taking the time to leave feedback regarding your recent experience with the Practice. I will be sure to pass on your positive comments to the team. Thank you. Cathy Starkey - Assistant Practice Manager
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Review titled Consistently supportive
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
With a long-term condition Im a regular Always friendly always professional Can't believe how quickly they respond and offer appointments Friends moan about their GP but im delighted with Kenmore
Visited November 2023
Review titled Kenmore Medical Centre
Replied on 15 November 2023
Dear Patient Thank you for taking the time to leave your feedback. I will be sure to pass on your lovely comments to the Team. Cathy Starkey - Assistant Practice Manager
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Review titled Fast response from kind, supportive reception staff
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
In my anxious/exhausted/brain fogged state, it was a bit of a struggle this afternoon to collate a clear, concise summary of things on the Kenmore online appointment request form, but having pushed through this, it was very reassuring to have a super-prompt telephone call follow-up within just 15 minutes of submission. The very helpful person I spoke with was friendly, professional, understanding and non-judgemental, liaising immediately with the doctor over a query and reverting to me within a few minutes by phone with a response. What an excellent, efficient and supportive service from both members of staff. Thank you - you knew I was struggling and the kindness demonstrated and speed of response was much appreciated.
Visited November 2023
Review titled Kenmore Medical Centre
Replied on 02 November 2023
Thank you for taking the time to leave your lovely comments about your recent experience with the Practice and our receptionists. Positive feedback is always appreciated and I have passed them on to the Team. Cathy Starkey - Assistant Practice Manager
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2023
Highly responsive community medical practice. Lovely receptionists and wonderful doctors. I never have a problem securing an appointment and the customer service experience is always so positive.
Visited November 2023
Review titled Kenmore Medical Centre
Replied on 23 November 2023
Dear Patient Thank you for taking the time to leave your feedback. It is always lovely to hear positive feedback regarding the team and your experience as they all work very hard and this makes it all worth while. I will be sure to pass on your comments to the Team. Cathy Starkey - Assistant Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Frances Purdy - Posted on 05 November 2023
Following a significant fall and many hours spent in A&E I had to attend Kenmore. My experience with getting an appointment was excellent on two different occasions. I saw a different doctor each time both were professional and understanding, this was very reassuring to me.
Visited October 2023
Review titled Kenmore Medical Centre
Replied on 09 November 2023
Dear Frances Purdy I am sorry to hear about your recent fall and I do hope you are now on the road to recovery. Thank you for taking the time to leave your lovely review about your recent experience with the Practice, positive feedback is always appreciated and I have passed your comments on to the Team. Cathy Starkey - Assistant Practice Manager
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Review titled Super Practice
Rated 5 stars out of 5
by Colin McAlinden - Posted on 18 October 2023
Since registration, the practice have provided me with a 5 star service. Whether it be the excellent doctor diagnoses, care and communications; through to ongoing specialist nursing teams, treatments and their excellent practical advice; supported by their ever super efficient and courteous front of house and secretarial teams. They provide such a fantastic 360 service, and I have had no hesitation in recommending them to friends and colleagues in the area
Visited October 2023
Review titled Kenmore Medical Centre
Replied on 20 October 2023
Thank you for taking the time to leave your feedback. It is always lovely to receive positive feedback and I will be sure to pass your comments on to the Kenmore Team. Cathy Starkey - Assistant Practice Manager
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Review titled Quick response to emergency
Rated 5 stars out of 5
by C e Mather - Posted on 29 July 2023
Having been stung a number of times by a wasp which I am allergic to I went to kenmore medical centre where I was seen immediately by the receptionist who arranged for me to see a doctor within a few minutes . I was seen to and monitored every 15 minutes until it was safe for me to leave. It was an unlucky week as I was stung twice more and was seen by A&E . On each occasion the receptionist arranged for me to have new eppi pens within minutes. I am most grateful for the speedy and excellent care I received from kenmore
Visited July 2023
Review titled Kenmore Medical Centre
Replied on 02 August 2023
Thank you for taking the time to leave your comments about your recent experience. Positive feedback is always appreciated by the Team. I will be sure to pass on your comments to the Team. Cathy Starkey - Assistant Practice Manager
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Review titled Freezing air conditioning
Rated 3 stars out of 5
by Vivienne Marr - Posted on 12 August 2023
I have been suffering from pneumonia since 4th July when I had to wait for the best part of an hour in the icy waiting room at Kenmore. The air conditioning was set ridiculously and as I was dressed for a hot day I had no extra clothes to put on.
Visited July 2023
Kenmore Medical Centre has not yet replied.