Kelvedon & Feering Health Centre - Ratings and reviews
Reviews
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Review titled Great Service
Rated 4 stars out of 5
by Kathy Lees - Posted on 10 April 2024
I have been trying to get a GP appointment for 3 days but there has been none available when I have got through by phone. However, on each occasion I have received extremely courteous service along with helpful suggestions and signposting from the receptionists. This included an outreach service appointment being suggested and booked for me at the weekend. I have also had cause to ask for a referral appointment to be changed and, again, have received prompt, helpful and courteous service.
Visited April 2024
Review titled Kelvedon & Feering Health Centre
Replied on 11 April 2024
Dear Kathy, Re: Great Service Thank you for taking the time to write a review about the Kelvedon & Feering Health Centre and your recent “Great” service (patient) experience here. We really appreciate your kind words and appreciation of this practice and what we do. We are sorry to hear that it took x3 days for you to receive an appointment, we do have, an advanced nurse practitioner, extended access appointments provided at the weekends and in the evenings, though this maybe elsewhere. It is good to take the opportunity to use these other appointments and utilise them. Where possible we will always endeavour to signpost correctly to suit the patient needs- there is a lot of outside coverage for this if you cannot get a GP appointment at that moment in time, which we appreciate can be frustrating for our patients. It really does boost staff morale when they hear of a patient’s service experience here at the Kelvedon & Feering Health Centre, it makes all the challenging work behind the scenes worthwhile. The staff do work under extreme pressure and in an ever-demanding environment which is not understood or considered. Everyone at the Kelvedon & Feering Health Centre are very passionate about what they do when it comes to the patient’s care and outcomes. All staff always try to help, guide, resolve patient queries and issues brought to their attention. It is good to hear about the positives as well as the negatives, through these comments we learn how to improve and collaborate with our patients to provide the ultimate patient care. This review about your recent visit to us will be shared at the next practice team meeting. We also have the friends & family test cards in the reception area that you can fill in and put in the box of any service experience that you have here, please do fill one in. The NHS friends and family test was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving NHS care or treatment. Thank you from all the staff here at the Kelvedon & Feering Health Centre & the GP partners.
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Review titled Very professional and thorough practice
Rated 5 stars out of 5
by Deborah E. - Posted on 11 March 2024
I visited the GP with a concern around a mole. He reassured me it looked benign but immediately called his partner who has an interest in dermatology. Within five minutes I was reassured having been examined under a microscope that everything was ok so no worries. Having had a couple of scares and operations in the past I was relieved but also impressed with their thoroughness and speediness in addressing my concern. I find the staff so friendly and helpful on the phone and do their very best to help. Only once I haven't had an appointment on the same day. sometimes this can happen and is rare as long as you call 8am sharp. I know of many surgeries who do not accommodate patients so quickly and this surgery is one of the best. I would totally recommend this practice and as somebody who has dealt with many practices, this one is very impressive.
Visited March 2024
Review titled Kelvedon & Feering Health Centre
Replied on 11 April 2024
Dear Deborah, Re: Very professional and thorough practice Thank you for taking the time to write a review about the Kelvedon & Feering Health Centre and your recent service experience here. We really appreciate your kind words and appreciation of this practice and what we do. It is good to have your feedback on patient’s service experience regarding receiving an appointment, how staff deal/manage with patient queries and questions and that you find them friendly and helpful. We are glad to hear that you felt that your concern was addressed considerately as well as thorough and in a timely manner. This review about your visit to us will be shared at the next practice team meeting. Only once you have not received a same day appointment, this is positive news, staff will always try to signpost appropriately and to the correct clinician or external services where possible. We also offer weekend and evening appointments elsewhere if you unable to receive an appointment on site. We also have the friends & family test cards in the reception area that you can fill in and put in the box of any service experience that you have here, please do fill one in. The NHS friends and family test was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving NHS care or treatment. Thank you from all the staff here at the Kelvedon & Feering Health Centre & the GP partners.
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Review titled Exemplary Service
Rated 5 stars out of 5
by Barrowboy - Posted on 13 September 2023
I have always found the staff to be helpful and friendly and I do not recognise some of the negative feedback I have seen on other websites. I have always managed to get an appointment when I have wanted one but for me my recent consultation was exemplary. I have a neurological condition which is not serious but is life limiting. I was told by my consultant that it would have to live with it. However my GP took the time to really understand my symptoms and prescribed medication which has really improved my quality of life. I have nothing but praise for the doctors and staff who deliver a good service in difficult circumstances
Visited April 2023
Review titled Kelvedon & Feering Health Centre
Replied on 14 September 2023
Dear Barrowboy, Re: Exemplary service experience Thank you for taking the time to write a review about the Kelvedon & Feering Health Centre and your recent exemplary service experience here. We really appreciate your kind words and appreciation of this practice and what we do. It really does boost staff morale when they hear of a patient’s service experience here at the Kelvedon & Feering Health Centre, it makes all the challenging work behind the scenes worthwhile. The staff do work under extreme pressure and in an ever-demanding environment which is not understood or considered. Everyone at the Kelvedon & Feering Health Centre are very passionate about what they do when it comes to the patient’s care and outcomes. All staff always try to help, guide, resolve patient queries and issues brought to their attention. It is good to hear about the positives as well as the negatives, through these comments we learn how to improve and collaborate with our patients to provide the ultimate patient care. This review about your recent visit to us will be shared at the next practice team meeting. We also have the friends & family test cards in the reception area that you can fill in and put in the box of any service experience that you have here, please do fill one in. The NHS friends and family test was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving NHS care or treatment. Thank you from all the staff here at the Kelvedon & Feering Health Centre & the GP partners.
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Review titled Really positive experience
Rated 5 stars out of 5
by Heather Chapman - Posted on 27 February 2023
Over the past 4yrs I have unfortunately been a fairly regular visitor to Kelvedon and Feering Health Centre and therefore been in frequent communication because of a chronic autoimmune disease I was diagnosed with in 2019. At the beginning, some of these communications didn't always feel as helpful or reassuring as they might have done, but things sometimes can, and do go wrong and we were all living and working under extreme pressure at that time. However, my own personal experience over the past 12mths or so has left me with nothing but praise for the health centre team, who seem to genuinely try their best for their patients and work hard to put in place whatever is required. This particular visit was to resolve and clarify some worries and concerns I had and the lovely lady at reception went out of her way to help me..... offering an alternative strategy to resolve the problem when she couldn't do anything more for me from her desk (and it worked) I was greeted by a friendly smile, and that makes such a difference when as a patient you're feeling anxious or a bit overwhelmed by things. All the ladies I've encountered at Reception have been helpful, kind and professional and the systems in place seem to be working much more efficiently now. The doctors and nurses I see now are also reassuring and approachable and I now feel much more confident that whatever problem or concern I encounter, someone from the team will help me sort it. So...a big thankyou to all of you who work so hard in such challenging times. You're very much appreciated.
Visited February 2023
Review titled Kelvedon & Feering Health Centre
Replied on 25 April 2023
Dear Heather, Thank you for providing such positive feedback and taking the time to leave a comment on this site. We appreciate your feedback on your previous service experience, the communications and can only improve from this. All the staff at the Kelvedon & Feering Health Centre work extremely hard to provide a good service and help with patient queries and presenting complaints. It is always good to receive such positive feedback, as well as the negative. Positive comments uplift and motivate our staff to continue to work hard for our patients in the field that they are in. All staff have been made aware of these comments at the practice team meeting and really appreciate your comments on working with you to offer an alternative solution. Thank you from the GP Partners and all the staff here at the Kelvedon & Feering Health Centre.
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Review titled Excellent patient centred care.
Rated 5 stars out of 5
by Michael - Posted on 27 February 2023
I phoned the surgery for assistance with a medical matter. Initially I spoke to the receptionist, after explaining my situation I was told they were unable to help personally but told politely that I could speak to a secretary and was put through immediately. The secretary told me they would look into the issue and find me some telephone contacts at the hospital that may be able to assist me. Within a few minutes that information was sent to me. Unfortunately, the hospital could not help me. The next day I made an appointment to see my GP. The doctor was very helpful and understanding. Reviewing my notes, the doctor suggested a way forward, I was very grateful of this. Within a couple of days I received an update via a text message and a couple of days later I received another text with the results I needed. I cannot thank and praise the Doctor and the surgery enough. At every stage and with every member of staff I received excellent patient care.
Visited February 2023
Review titled Kelvedon & Feering Health Centre
Replied on 25 April 2023
Dear Michael, Thank you for your kind comments and feedback regarding your service experience here at the practice, also for taking the the time out to leave these comments on the NHS ratings and review website for all staff to access and see such a positive and motivating comment from one of our patients. We are glad to hear that the issues raised were dealt with appropriately and in a timely manner, from the secretary to the GP Partners. Please do not hesitate to contact our surgery for any queries or presenting complaints and we will endeavour to help, answer, resolve and direct you in the correct area where possible. Thank you from the GP Partners and all the staff here at the Kelvedon & Feering Health Centre.
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Review titled Outstanding practice
Rated 5 stars out of 5
by Jemma - Posted on 19 August 2022
Despite the immense pressure all healthcare workers are clearly under at the moment, I cannot fault the entire Practice team at Kelvedon & Feering Health Centre. The particular doctor whose care I am under is the most thorough, caring and considerate GP I have ever had. The Reception staff are always friendly, knowledgeable and willing to help. Overall, a great Practice who deserve some recognition for the care they provide.
Visited July 2022
Review titled Kelvedon & Feering Health Centre
Replied on 22 August 2022
Dear Gemma, Thank you for providing positive feedback and taking the time to leave a comment on this site. The reception staff will really appreciate it. All the staff here at the Kelvedon & Feering Health Centre work extremely hard to provide a good service and help with any patient query or issue that maybe presented to us in the remit that we work within. It is always good to receive such positive comments as it uplifts and motivates our staff to continue to work hard and provide a good service to all our patients. All staff will be made aware of these comments at the next staff meeting and we will certainly pass on the comments about the Dr “The particular doctor whose care I am under is the most thorough, caring and considerate GP I have ever had”. Not sure which one you saw but will ensure all staff can access this site and see your comments about all staff and Doctors. We would like to say again a BIG THANK YOU for taking the time to leave this review, for your understanding, co-operation and patience within our GP Practice. #Stay safe from all the staff at the Kelvedon & Feering Health Centre. :-)