James O'Riordan Medical Centre - Ratings and reviews
Reviews
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Review titled Superb Practice
Rated 5 stars out of 5
by dawn jarrold - Posted on 06 July 2023
What can I say! They are a great team and very thorough. I have recently been told I have high blood pressure and high chloresterol. They have provided a brilliant service with phone and face to face appointments. No hesitation, straight in. I would not change my doctors for love nor money lol
Visited July 2023
Review titled James O'Riordan Medical Centre
Replied on 10 July 2023
Dear Dawn, Thank you so much for your lovely feedback. I'm pleased to hear that you have had such a positive experience with us recently and we will continue to work hard to make sure you always receive the same high level of service. I have just passed your comments to the rest of the team and it's a lovely boost on a busy Monday morning. Best wishes Becca Howard Assistant Practice Manager
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Review titled No appointments !
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2023
3rd day running of phoning the surgery and waiting 20 minutes to speak to a receptionist to try to get a routine appointment in the future to be told everyday there are none available to book. I was offered a hub appt which I cannot make unfortunately. I would just like a future bookable appt surely this not too much to ask. I feel frustrated and extremely let down I cannot call every day and wait for ages to get through as I work full time, just to be told to keep calling back, but they don't know when the appts will be put on the schedule its ridiculous.
Visited June 2023
Review titled James O'Riordan Medical Centre
Replied on 13 July 2023
Dear patient, Thank you for your feedback. I am Becca, the Assistant Practice Manager. I'm sorry to hear you have experienced difficulty in making a routine appointment. If you would like to send an email to jamesoriordan.patients@nhs.net with your contact details I would like to look into this further for you. I may be able to identify potential training needs within our team to avoid this from happening in the future. Thank you for taking the time to leave feedback and I hope to hear from you. Kind Regards Becca Howard Assistant Practice Manager
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Review titled Test results
Rated 4 stars out of 5
by Jayne curry - Posted on 14 June 2023
Once I finally managed to get an appointment it was great. But it did take me a couple of weeks to get an appointment. Life,work,commitments and even just forgetting the time sometimes didn't work to a specific time slot. But got there in the end.
Visited June 2023
Review titled James O'Riordan Medical Centre
Replied on 15 June 2023
Dear Jayne, Thank you for your feedback. I will share your comments with Dr Citron. We are constantly working to implement positive changes to our appointment system to make access as easy as possible for patients and this will continue as demand for our service is ever increasing. I'm pleased to hear you happy with the outcome of your appointment. Kind Regards Becca Howard Assistant Practice Manager
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Review titled Lovely practice
Rated 5 stars out of 5
by Christine Anderson - Posted on 28 June 2023
Had an emergency appointment on Monday evening - from booking the appt to being seen I was treated so well. I was in pain and the staff were so kind and helpful. Thank you all - every time I have had to use your services I have been impressed. Thanks for all your hard work.
Visited June 2023
Review titled James O'Riordan Medical Centre
Replied on 29 June 2023
Dear Christine, Thank you for your feedback. I'm so pleased to hear that you always have a positive experience when contacting the surgery. I will share your comments with the rest of the team. Kind Regards Becca Howard Assistant Practice Manager
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Review titled Impossible To Speak to Anyone
Rated 1 star out of 5
by steve - Posted on 08 March 2023
Unable to book and appointment online, have spent over an hour waiting for someone to answer the phone to book an appointment. If you visit the surgery in person they REFUSEd to give you an appointment for any date in the future
Visited March 2023
Review titled James O'Riordan Medical Centre
Replied on 17 May 2023
Thank you for your feedback, Steve. I'm sorry to hear you have had difficulty in making an appointment.
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Review titled Great Practice
Rated 5 stars out of 5
by Vaseethan - Posted on 18 March 2023
We recently moved to Sutton. We are happy that they responded to our urgent calls regarding our baby's high fever and gave appoinment within 2 hours during weekend. Doctors and other staff members are friendly and dedicated.
Visited March 2023
Review titled James O'Riordan Medical Centre
Replied on 17 May 2023
Dear Vaseethan, Thank you for your lovely feedback. I have shared your comments with our team. Becca Howard, Assistant Practice Manager