Horton Park Medical Practice - Ratings and reviews
Reviews
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Review titled rude receptionist
Rated 2 stars out of 5
by julie allam - Posted on 08 September 2023
I called today to get my partner an appointment as he had surgery from cancer 2 years ago and where he had the surgery has been getting infected alot and swollen,he is waiting to get surgery on it again as the area has died round it, but untill then hes in alot of pain. I explained this to her and her reply was well what do you expect the doctor to do about it in a cocky attitude, im absolutely fuming and i wish i could talk directly to my doctor instead of someone with a cocky attitude that think they know it all.
Visited September 2023
Review titled Horton Park Medical Practice
Replied on 15 September 2023
Dear Julie Thank you for your posting We are sorry to learn about your experience This matter has been shared with the Care Navigator Team Leader who will be in contact with you to investigate the matter and take necessary action All feedback is taken seriously and acted upon Horton Park Medical Practice
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Review titled Great Practice
Rated 5 stars out of 5
by S AKRAM - Posted on 18 May 2023
Excellent practice. All of the staff are extremely helpful, from the reception staff to the clinical staff. The Advanced Nurse Practitioner has been so supportive and did everything in her power to help me. The reception staff are always friendly and helpful too.
Visited April 2023
Review titled Horton Park Medical Practice
Replied on 23 May 2023
Dear S Akram Thank you ever so much for taking the time to leave your kind review. It is excellent to see we are delivering good care and that we are meeting your needs as a patient. We have shared your kind words with the team including the Advanced Nurse Practitioner.
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Review titled Can't get an appointment
by Seeking Appointment - Posted on 12 December 2022
Rang to make an appointment to see someone on Wednesday, and then again on Thursday, and then again on Friday. Firstly, it was extremely difficult to get through, and on all occasions I was told no appointments are available. I asked if there are any appointments in the evenings or weekends (extended access service), and on all occasions I was told no appointments are available in the evening or weekends. So frustrating. So do I go to A&E?
Visited December 2022
Provided by Care opinion
Review titled Horton Park Medical Practice
Replied on 15 December 2022
Dear Patient I am sorry that you had difficulty booking an appointment recently. Pre-bookable appointments (for follow up or an ongoing problem) are routinely available 3-7 days in advance although an appointment with a specific doctor can be up to 14 days in advance due to annual leave and the fact that our doctors all work part-time. We offer on-the-day appointments every weekday for acute problems and our eConsultation online requests are acknowledged and triaged within 24-48 hours. We also - as you mention - are usually able to offer Extended Access appointments. Unfortunately for the past two weeks, and currently, Practices (including extended access and NHS 111 services) across the UK are under serious pressure due to the high demand following recent fatal Strep A cases affecting children. I can only apologise again, that you were unable to get an appointment this week. I obviously don't know the nature or seriousness of your health problem but would request that you contact us again rather than attend A&E. Kind regards - F Reid (Patient Services Manager - Horton Park Medical Practice)