Holyhead Primary Health Care Centre - Ratings and reviews
Reviews
-
Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
Rang surgery at 11:24am was number 4 in the queue, had to cancel call after holding for 1hr 30mins. Tried calling immediately afterward now number 11 in queue had to call it a day and cancel again. Really poor service, holyhead mgmt please do better as this seems to be common thread in Google review.
Visited May 2023
Review titled Holyhead Primary Health Care Centre
Replied on 16 August 2023
Dear Patient Thank you for your feedback with regards to your experience at the practice. We endeavour to provide the highest standard of care to our patients, and we are sorry to hear we did not meet your expectations on this occasion. We would like to invite you to discuss this further so that we can rectify any issues. Please contact our Practice Manager on 0121 554 8516 to arrange a suitable time.
-
Review titled Outstanding and caring
Rated 4 stars out of 5
by Anonymous - Posted on 16 March 2023
An outstanding, caring practice. Although its challenging to get an appointment on preferred time. Once in, team very friendly and helpful and the doctors are amazing.
Visited March 2023
Review titled Holyhead Primary Health Care Centre
Replied on 16 August 2023
Dear patient Thank you for your feedback with regards to your experience at the practice. We endeavour to provide the highest standard of care to our patients, and we are delighted to hear that you had such a positive experience at the practice. It is the ethos of the practice to welcome constructive feedback that will enable us to strive for continuous improvement. If you wish to discuss your feedback further, please do not hesitate to contact our Practice Manager on 0121 554 8516 to arrange a suitable time.
-
Review titled Prompt service
Rated 4 stars out of 5
by Anonymous - Posted on 01 March 2023
Wonderful services and consultation is very appropriate. All staff are very polite and kind. Need to contact well advanced to get appointment for preferred GP and time
Visited February 2023
Review titled Holyhead Primary Health Care Centre
Replied on 16 August 2023
Dear patient Thank you for your feedback with regards to your experience at the practice. We endeavour to provide the highest standard of care to our patients, and we are delighted to hear that you had such a positive experience at the practice. It is the ethos of the practice to welcome constructive feedback that will enable us to strive for continuous improvement. If you wish to discuss your feedback further, please do not hesitate to contact our Practice Manager on 0121 554 8516 to arrange a suitable time.
-
Review titled Positive Experience
Rated 5 stars out of 5
by Anonymous - Posted on 30 December 2022
I've been visiting this practice for few years, Doctor and staff are very understanding and always made to feel comfortable. Very satisfied with the service here
Visited December 2022
Review titled Holyhead Primary Health Care Centre
Replied on 03 January 2023
Dear patient Thank you for your feedback with regards to your experience at the practice. We endeavour to provide the highest standard of care to our patients, and we are delighted to hear that you had such a positive experience at the practice. It is the ethos of the practice to welcome constructive feedback that will enable us to strive for continuous improvement. If you wish to discuss your feedback further, please do not hesitate to contact our team to arrange a suitable time.
-
Review titled Great service, highly recommended
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2022
I’ve been with the GP here for few years & have always found them to be thorough & caring. I just went for a regular check-up but they answered all my questions and made me feel at ease Really appreciate the advice & help.
Visited November 2022
Review titled Holyhead Primary Health Care Centre
Replied on 03 January 2023
Dear patient Thank you for your feedback with regards to your experience at the practice. We endeavour to provide the highest standard of care to our patients, and we are delighted to hear that you had such a positive experience at the practice. It is the ethos of the practice to welcome constructive feedback that will enable us to strive for continuous improvement. If you wish to discuss your feedback further, please do not hesitate to contact our team to arrange a suitable time.
-
Review titled Positive Experience
Rated 5 stars out of 5
by Anonymous - Posted on 30 September 2022
Reception staff are friendly and really helpful while waiting for my appointment, doctor was asking questions and my concerns to address my problem with helpful recommendations I'm so grateful for the care they took during my visit.
Visited September 2022
Review titled Holyhead Primary Health Care Centre
Replied on 03 January 2023
Dear patient Thank you for your feedback with regards to your experience at the practice. We endeavour to provide the highest standard of care to our patients, and we are delighted to hear that you had such a positive experience at the practice. It is the ethos of the practice to welcome constructive feedback that will enable us to strive for continuous improvement. If you wish to discuss your feedback further, please do not hesitate to contact our team to arrange a suitable time.
-
Review titled Very grateful for the care
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2022
I very much appreciated the prompt response and follow up service. I have been a patient here for many years. I was so grateful for the care they provided when in need.
Visited August 2022
Review titled Holyhead Primary Health Care Centre
Replied on 22 September 2022
Dear patient Thank you for your feedback with regards to your experience at the practice. We endeavour to provide the highest standard of care to our patients, and we are delighted to hear that you had such a positive experience at the practice. It is the ethos of the practice to welcome constructive feedback that will enable us to strive for continuous improvement. If you wish to discuss your feedback further, please do not hesitate to contact our Practice Manager on 0121 554 8516 to arrange a suitable time.
-
Review titled Friendly Staff
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2022
Staff are always friendly and helpful. Will try to accommodate with enquiries and go out of there way to help you. So caring and compassionate
Visited June 2022
Review titled Holyhead Primary Health Care Centre
Replied on 22 September 2022
Dear patient Thank you for your feedback with regards to your experience at the practice. We endeavour to provide the highest standard of care to our patients, and we are delighted to hear that you had such a positive experience at the practice. It is the ethos of the practice to welcome constructive feedback that will enable us to strive for continuous improvement. If you wish to discuss your feedback further, please do not hesitate to contact our Practice Manager on 0121 554 8516 to arrange a suitable time.
-
Review titled Always get an Appointment when need
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2022
Always get an appointment within few days when need to and prompt response to my queries from doctors and receptionists, helpful staff and Great team in general
Visited May 2022
Review titled Holyhead Primary Health Care Centre
Replied on 22 September 2022
Dear patient Thank you for your feedback with regards to your experience at the practice. We endeavour to provide the highest standard of care to our patients, and we are delighted to hear that you had such a positive experience at the practice. It is the ethos of the practice to welcome constructive feedback that will enable us to strive for continuous improvement. If you wish to discuss your feedback further, please do not hesitate to contact our Practice Manager on 0121 554 8516 to arrange a suitable time.
-
Review titled Very Grateful
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2022
This surgery has always been consistent with me over the years and very grateful for the space they hold for me whenever i use them. I am very grateful to everyone at the surgery. I would always recommending them to friendly and friends.
Visited May 2022
Review titled Holyhead Primary Health Care Centre
Replied on 22 September 2022
Dear patient Thank you for your feedback with regards to your experience at the practice. We endeavour to provide the highest standard of care to our patients, and we are delighted to hear that you had such a positive experience at the practice. It is the ethos of the practice to welcome constructive feedback that will enable us to strive for continuous improvement. If you wish to discuss your feedback further, please do not hesitate to contact our Practice Manager on 0121 554 8516 to arrange a suitable time.