Reviews

Displaying 1 to 1 of 1

1. Review titled GP APPOINTMENT

   by frustrated beyond measure - Posted on 23 January 2023

   I was sent a letter in October 2022 to make apt for routine blood test - it took me 3 weeks to get through. I made the apt at the specified practice turned up at the correct time and was told it's at the other practice - so remade the apt - turned up 10 mins early - after waiting 15 mins past the allotted time I asked receptionist if I had been forgotten about - I was told ' oh they're running late - no apology nothing. I had somewhere else I needed to be so I left without making another apt - but what is really frustrating is when I check my medical records on line and it says I was a no show for the first apt and then the 2nd one the nurse came to call me and I walked out. This is not an accurate reflection of the events and then they send me another letter to make an apt for a routine blood test - I give up as I cant get through on the phone and they dont allow you to walk into the practice and make an apt. I work permanent nightshift so have a limited time window in which to call and make an apt - I know they cant cater to everyone's shift pattern but has common sense disappeared

   Visited October 2022

   Report as unsuitable

   Provided by Care opinion

   

   Review titled Hollyns Health & Wellbeing - Clayton

   Replied on 24 January 2023

   Thank you for your feedback. The practice apologises for any inconvenience you may have experienced. Please could you contact Donna Lewis, Care Coordinator to discuss your concerns.

   Report as unsuitable

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