Hill Brow Surgery Pms Practice - Ratings and reviews
Reviews
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Review titled Impossible To Contact
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2024
You can no longer get through by phone. Airmid no longer allows you to book appointments or message. I tried to call over a 2 week period at different times of the day to arrange an appointment, with no luck. Eventually I had to drive to the surgery to book an appointment. Everyone was complaining about exactly the same as me.6 weeks waiting time What would happen if I was really ill, couldn't drive? as I have no family to take me. This is not the first time this has happened, I once called over 400 times, in one day, constantly, and still didn't get through. I ended up in hospital via ambulance with pneumonia. I would say its a joke but its not funny.Disgraceful
Visited April 2024
Hill Brow Surgery Pms Practice has not yet replied.
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Review titled Terrible process
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2024
On hold after 87 attempted phone calls - callback service refused but system forced callback eventually - later i received callback with automated response and was then put on hold for further 60 mins plus - my partner drove to the clinic to attempt to speak to reception and joined the queue - after queuing, reception informed me they couldn't book appointments and provided a website to do this online - i went online and was unable to request an appointment as the system was full for day.
Visited March 2024
Hill Brow Surgery Pms Practice has not yet replied.
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Review titled Easy to get an appointment
Rated 5 stars out of 5
by Matthew - Posted on 20 March 2024
Surgeries are getting a lot of stick lately about how difficult it is to get an appointment. This process was really straightforward and didn’t require a single phone call. I got a text inviting me to book an appointment within 20 minutes of filling in the online form, and there was plenty of availability to choose from within the next 7 days. Highly recommend this process rather than sitting on the phone for 2 hours like other places.
Visited March 2024
Hill Brow Surgery Pms Practice has not yet replied.
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Review titled Much needed help
Rated 5 stars out of 5
by Kath - Posted on 22 March 2024
Was referred to health and wellbeing coaching service for help to improve my health after being diagnosed with diabetes , both HbAIC and weight have improved greatly
Visited March 2024
Hill Brow Surgery Pms Practice has not yet replied.
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Review titled Can’t make contact
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2024
Second time today I have been on hold for over an hour. This last time, 15th in queue, taken over an hour to get to no3 and then nothing. I’m chasing up MRI scan I had five weeks ago having had no contact from NHS since
Visited March 2024
Hill Brow Surgery Pms Practice has not yet replied.
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Review titled Cannot contact practice
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2024
Because I could not use my new inhaler I needed to request a repeat prescription of my previous one. I was told that I had to have an appointment with nurse so she could agree to this. Rang the surgery this morning after 45 mins was told 4th in line, then cut off! Rang again this afternoon after nearly 2 hrs was told 4th in line, 25 mins later I rang off as mobile nearly dead!! I need my inhaler now what do I do????
Visited February 2024
Review titled Hill Brow Surgery Pms Practice
Replied on 26 February 2024
Dear Patient, the most effective method of contact is to visit our website at www.hillbrowpartnership.co.uk, and click the contact us green button, this will enable you to make your request at your convenience without any need to call the surgery, and your request will be sent directly to the clinical team who can resolve your enquiry.
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Review titled New NHS system
Rated 4 stars out of 5
by David Highfield Minnis - Posted on 13 February 2024
Needed to order more meds but found the new system for security over zealous, even more security than banks. Finally gave up at the point of allowing access to my phone (just couldn't master it) (am I the class dunce or are others in the same boat) and resorted to phone. This extra security seems to be a step backwards from the system that was already in place
Visited February 2024
Hill Brow Surgery Pms Practice has not yet replied.
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Review titled Appalling practice
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
98 phone calls then in queue number 15. Pressed for call back. After an hour finally call back came through, then hung on for a further 30 mins before I finally gave up. Disgusting service. If you need anything such as an appointment then you have to physically go. What are the elderly/infirm/ immobile supposed to do?, Just wish another GP practice would open up in Darton. They need to sort out the reception staff/service. The Doctors are quite good once you get to see one!
Visited February 2024
Hill Brow Surgery Pms Practice has not yet replied.
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Review titled Understanding Caring Doctor
Rated 5 stars out of 5
by Adele - Posted on 01 March 2024
Amazing understanding doctor, really listened to my concerns. Very caring and explained everything so well. A really great experience
Visited February 2024
Hill Brow Surgery Pms Practice has not yet replied.
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Review titled Contact to surgery
Rated 3 stars out of 5
by Anonymous - Posted on 29 February 2024
Rang to confirm arranged time and place of contact with nurse. I had been informed of a phone call from nurse relating to blood tests. Then day before due call received a message stating I would have to attend at Hill Brow surgery. I tried to contact Hill Brow for over 3hours. The auto play back left me hanging on then just cut me off a few times. This seems to be a recurring and very annoying issue. I have had this happen several times. What are reasons for not answering calls? Is it a staffing issue? Can you set up an automated system for leaving non urgent messages and have a member of staff dealing with them?
Visited February 2024
Hill Brow Surgery Pms Practice has not yet replied.