Higher Heys Surgery - Ratings and reviews
Reviews
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Review titled Virtually impossible to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 08 July 2022
I called in to make an appointment, only to be told that I would have to ring between 8 and 9 on a weekday morning and join a queue in order to make an appointment with my GP. Apparently the Doctor is only doing 'on the day ' appointments. One cannot book ahead. This seems to me to be a ridiculous way of running a GP practice. This has nothing to do with COVID. This is a means of preventing vulnerable people from accessing essential health services.
Visited July 2022
Review titled Higher Heys Surgery
Replied on 13 July 2022
Thank you for your comment. Yes you are correct in saying that the patient has to ring between 8 and 9 on a weekday morning. Every request for an appointment is then sent to the GP. The GP will then triage the appointment and make a clinical assessment and If she thinks that it is necessary she will telephone the patient the same day to discuss the problem further. If this cannot be resolved by a telephone call she will then ask the receptionist to make an appointment as soon as possible. The receptionist will telephone the patient giving him/her the appointment date. If the GP thinks it is non-urgent she will advise the receptionist to arrange a further telephone or face to face appointment at a later date. We are still following guidelines from NHS England advising practices to triage the appointments. Thank you once again for your comment and if we can be of any further assistance please do not hesitate to ring the surgery.
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Review titled Can't get a GP appointment
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2022
Tried ringing 4 consecutive mornings between 8 and 9. Couldn't get through. Constantly engaged. This is not user friendly.
Visited July 2022
Review titled Higher Heys Surgery
Replied on 09 August 2022
We are sorry you had difficulty in contacting the surgery. We have just updated the telephone provider which is far more efficient. This now has a call back system which allows the practice to call back if no response is made when a patient first rings the practice. This is now working quite well and we have received positive feedback from patients. We apologize once again for any inconvenience caused.