High Street Surgery - Ratings and reviews
Reviews
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Review titled not good at all
Rated 1 star out of 5
by annonymous - Posted on 27 April 2024
takes over an hour for them to answer the phones then there very unhelpfull, prescriptions keep getting administer wrong , very unhelpfull surgery
Visited April 2024
Review titled High Street Surgery
Replied on 29 April 2024
Dear Patient I am sorry you feel this way. All our staff work very hard and do their best to be helpful. It is difficult to address your concerns due to your anonymity, however, if you would like to email me confidentially, I will look into matters for you. Please email me at manager.highstreetsurgery@nhs.net Kind regards Karnika Baluja Practice Manager High Street Surgery Cheshunt
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Review titled Great practise
Rated 4 stars out of 5
by Lucia Roberts - Posted on 22 April 2024
We took my son for his injections and the nurse was so kind and helpful, she made us feel relaxed which made him feel relaxed. I really appreciate her way with him
Visited April 2024
High Street Surgery has not yet replied.
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Review titled Repeat Prescription issues
Rated 4 stars out of 5
by K Rowley - Posted on 02 December 2023
I moved to this practically in August and every month I have issues obtaining repeat prescriptions. The practice does not approve repeat prescriptions more than 5 days before the last time it was issued. That has meant that every month I have had one day without medication. It is so stressful I’m thinking of moving again.
Visited December 2023
Review titled High Street Surgery
Replied on 04 December 2023
Dear Ms Rowley I am sorry you have had problems obtaining your prescription. We have protocols to follow when issuing medication and cannot issue them too far in advance. If you would like to discuss your individual case, please email me on manager.highstreetsurgery@nhs.net Kind regards Karnika Baluja Practice manager High Street Surgery
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2023
Prescriptions take over 5 days to be done. Phone calls take over an hour to be answered. You need to improve your service and experience for patients. Other practices seem to cope with the funding that has been given to them!!!
Visited December 2023
High Street Surgery has not yet replied.
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Review titled Needs improvement
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2023
Over an hour for the phone to be answered, practice management needs a course in customer service as the person I spoke to was rude.
Visited November 2023
High Street Surgery has not yet replied.
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Review titled Really Appreciate the Lovely Service
Rated 5 stars out of 5
by Jules S - Posted on 05 September 2023
I'm off to Manila soon and contacted the Surgery by web form and got a very quick response, booked in for shots and saw the very friendly Nurse twice to get them done. I didn't realise quite how lucky I was until friends told me of their comparable experiences having to go to Pharmacies and such so all in I'm super happy with both the facilities / services available as well as the extremely lovely experience with the Nurse who made me feel comfortable, at ease and explained everything nice and simply. Thank you!
Visited September 2023
Review titled High Street Surgery
Replied on 06 September 2023
Dear Jules Thank you for your delightful review. I am so pleased you had a good experience. There are only certain holiday jabs we hold in stock so I guess you were lucky to have them done here. Other holiday jabs can only be got from pharmacies or specialist travel clinics. Our staff and nurse are happy that they were able to help and we all wish you a fabulous time in Manilla and safe travels. Kind regards Karnika Practice Manager High Street, Cheshunt
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Review titled Great practice
Rated 5 stars out of 5
by Sonay - Posted on 21 September 2023
I’ve had such a good experience with the practice and the doctors are so helpful and the best! Whenever I’ve needed to speak to the GP and made an online request for this, I always get a quick response and even though the wait may be a few days it’s much quicker than all the other GP surgery’s I hear about. I’ve been registered here for about 3 years and cannot fault the staff at all. Thank you for giving us a great service!
Visited September 2023
Review titled High Street Surgery
Replied on 25 September 2023
Dear Sonay Thank you so much for your review and uplifting words for all our staff. Comments like yours keep encouraging us to carry on doing what we do, despite difficult times, and help to increase staff morale. We don't always get it right but we are so pleased that your are happy with the service and we will continue striving to achieve the best for all. Many thanks Kind regards Karnika Baluja Practice manager High Street Surgery Cheshunt
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Review titled They are a really good practice
Rated 5 stars out of 5
by Diane Hannam - Posted on 06 October 2023
I have been going through a very bad time which has tipped me over the top. The staff have been very understanding over and above. Doctors have been brilliant always able to see doctor or speak to a doctor, this has really helped me.
Visited September 2023
Review titled High Street Surgery
Replied on 09 October 2023
Dear Ms Hannam I am so sorry to hear you are going through a bad time and hope things improve for you very soon. I am pleased to hear our staff have been thoughtful and helpful to you when you needed it. Thank you so much for your comments and for taking the time to post this. Wish you all the best. Kind regards Karnika Baluja Practice Manager High Street Surgery Cheshunt
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Review titled Review
Rated 3 stars out of 5
by Anonymous - Posted on 18 August 2023
I recently visited High Street Surgery and had a satisfactory experience overall. The staff were friendly and professional, and the doctors were attentive and provided thorough care. However, there were delays with prescription requests, which could be improved for better efficiency. Additionally, I would like to know more about the prescription requesting service at High Street Surgery. Who handles it and how can the process be expedited with acute and repeat medications? Lastly, it would be beneficial if the surgery could consider hiring more doctors to reduce waiting times for appointments.
Visited August 2023
Review titled High Street Surgery
Replied on 06 September 2023
Dear Patient Thank you so much for taking the time to write about your experience and your comments regarding improvements. I would like you to join our Patient Participation Group where you can join other members to suggest ways of improving our services. Please contact the practice and leave us your email address so I can inform you of our next meeting. Lastly, we would love more doctors, sadly they come with a financial burden that is not viable. We have, however, employed an Advanced Nurse Practitioner who works 2 days a week and alleviates some of the pressure from the GPs. Kind regards Karnika Practice Manager High Street Surgery
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Review titled High Street Surgery's Telephone-First Approach
Rated 3 stars out of 5
by Anonymous - Posted on 14 August 2023
High Street Surgery's telephone-first approach, where patients must have a phone call before scheduling a face-to-face appointment, presents challenges and frustrations for those seeking healthcare services. Disabling online booking makes scheduling appointments harder. The convenience and accessibility of online systems are lost, causing inconvenience for busy individuals or those with limited phone access. High Street Surgery's telephone-first approach restricts interaction, diagnosis, and personal connection. Rethinking this system and potentially reintroducing face-to-face consultations first instead of a telephone call could improve patient satisfaction.
Visited August 2023
Review titled High Street Surgery
Replied on 17 August 2023
Dear Patient Thank you for your comments and I note your frustration over the appointment booking system. Information gathered through patient feedback showed that there are a number of patients who do not use online services and therefore, the booking process was disadvantaging them. In trying to be fair to all, we now have clinicians triaging patients, dealing with simple matters over the phone where appropriate, thus freeing up face-to-face appointments for those that require them. By reintroducing face-to-face consultations at the point of contact, we may improve patient satisfaction in the short term. However, this will increase waiting times by weeks, ultimately leading to patient dissatisfaction. We find ourselves in a very difficult position of trying to manage extremely high demand from patients and whilst I feel your points are all valid, we have to try and cater to all groups of patients. We do review our processes from time to time and I will certainly take your points back to the practice team for their consideration. I wish I had a simple solution and am happy to discuss this with you further, if you wish. Kind regards Karnika Practice Manager High Street Surgery