High Street Surgery, Epping - Ratings and reviews
Reviews
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Review titled Improvement needed urgently
Rated 1 star out of 5
by Susan Lee - Posted on 22 August 2023
Called last week and was pleased to get through in 10 minutes. Promised a call back from the nurse. Waited all day and called to check up at 4.15pm. Nurse had gone home! Receptionist said there was no record of me calling. Another time, I asked for my address to be changed back to my Epping address after falling ill on holiday in Cornwall (I had to give a relative's address when seeing a local GP). I was assured this would be done. A few months later I had secured a GP appointment that day only to be told later that I was no longer registered and that I would have to re-register again in person! All I want is a functioning GP practice. I would love to leave this surgery but then look at the bad reviews at Limes. Complaints via the website are not even acknowledged so no chance of anything being addressed. The telephone system is terrible. Receptionists can be rude. Drs are leaving all the time and not being replaced. Sigh...
Visited August 2023
High Street Surgery, Epping has not yet replied.
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Review titled 5 star extra
Rated 5 stars out of 5
by Dennis ward - Posted on 24 May 2023
The introduction of the practice pharmacist reviews are invaluable. In addition to the overall good services of the practice we are now enjoying the benefit of regular detailed reviews of medicine tolerance and effectiveness and immediate changes if applicable. The discussions also contain an element of health education and self help. Links are made to blood tests and referrals where necessary. Our family strongly feel that our health is being monitored and the practice experience has become proactive rather than reactive. This is certainly the way to go bringing together a variety of clinical staff to manage the previous GP only workload. Most grateful.
Visited May 2023
Review titled High Street Surgery, Epping
Replied on 31 May 2023
Thank you so much for taking the time to write such a positive review of the Surgery. This will be circulated to all the staff who I am sure will be very appreciative of your positivity of the services offered now by the Surgery. Thank you. J Witham Practice Manager.
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Review titled Terrible administration
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2023
It is practically impossible to get an appointment with anyone at this surgery. - On every occasion, I and family members have been unable to get through to the surgery between 8.30-10am: calls do not connect, requiring ringing every 5 seconds for 90 minutes. By this point, all appointments have been given out. - Advance appointments are rarely available. After significant effort, I have occasionally managed to get an appointment for over a month’s time, causing potentially significant risk to health. - The surgery refuses to give out an email address including to other NHS practitioners involved in the patient’s care or for the purposes of making a complaint. Complaints must be delivered or posted on paper. This is unacceptable in today’s world, causing significant inconvenience and making an audit trail impossible. I cannot comment on medical staff as I have had extremely limited interactions due to the impossibility of making an appointment. The vaccinations nurse is excellent.
Visited April 2023
High Street Surgery, Epping has not yet replied.
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Review titled Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 21 January 2023
Tried to see a gp since nov 22. Got a phone appointment but the surgery cancelled it. Booked a face2face that they suggested and they cancelled that. Requirement diabetic review and other issues. It feel like I don't have a gp anymore except for medication. I wouldn't mind but I work in NHS....
Visited January 2023
Review titled High Street Surgery, Epping
Replied on 23 January 2023
Dear Patient, I am sorry you feel we have let you down with your appointments. If you would like to contact me on 01992 565611 to discuss this please do. Practice Manager
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Review titled Not best experience
Rated 2 stars out of 5
by Anonymous - Posted on 01 November 2022
Impossible to get through on the phone for appointments. Severe pain and offered appointment over 4 weeks away. Unable to order repeat medication online. Managing this by completing repeat using prescription form.
Visited November 2022
High Street Surgery, Epping has not yet replied.
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Review titled Understaffed
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2022
Two doctors for the amount of patients in Epping is grossly inadequate. Went to reception today to be told there are no appointments available to book until middle of December (a 4 week wait) and I can’t book until my mid December appointment until Monday, providing they have received the rota ! This is completely unacceptable and is letting the Epping residents down. I cannot access the healthcare I need. This needs addressing urgently. Epping residents deserve better.
Visited November 2022
High Street Surgery, Epping has not yet replied.
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Review titled Bad service
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2022
I called at 8:30 to book an appointment with the doctor on the same day but the line was busy. There was not even a queue on the phone. I was trying to get through for almost an hour but was unable to. I phoned again at 10:00 and spoken to the receptionist. She told me that they have no appointments anymore and the next available is not until after 4 weeks. When I asked the receptionist about the line being busy at 8:30, she is unable to give an answer as to why there was not even a queue on the phone. I contacted 111 and was advised to contact my GP to get seen but obviously this did not happen.
Visited November 2022
High Street Surgery, Epping has not yet replied.
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Review titled Cannot fault service given
Rated 5 stars out of 5
by Anonymous - Posted on 02 September 2022
A family member rang surgery Wednesday morning. Shortly afterwards doctor texted for further information and photo of medical condition. Within an hour reply from Doctor, diagnose given, a blood test request made, and prescription sent to local chemist. Follow up phone call two days later to discuss blood test results and guidance given. Excellent service
Visited August 2022
High Street Surgery, Epping has not yet replied.
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Review titled Friendly and professional
Rated 5 stars out of 5
by JOANNE CORPE - Posted on 22 June 2022
I have been with this surgery for a number of years. I’ve found all the staff to be helpful, friendly and professional to me at all times. They make you feel at ease and treat you as a person with empathy and kindness. Highly recommend
Visited June 2022
Review titled High Street Surgery, Epping
Replied on 23 June 2022
Dear Joanne, thank you so much for your kind words, which will be communicated to all the staff who I know will be very appreciative. Jane Witham Practice Manager
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Review titled Worst GP I have ever known
Rated 1 star out of 5
by Jade Donovan - Posted on 03 May 2022
Changed to this doctors recently and it had been the worst decision I made. Reception are the most unhelpful people, wouldn’t register my two week old to receive his prescription because the person allocated to do it wasn’t in. My 2 year old was refused an appointment for an allergic reaction. My last GP always made every effort to see the children but this GP has no care for infants at all.
Visited May 2022
Review titled High Street Surgery, Epping
Replied on 04 May 2022
Dear Jade, Thank you for your feedback which is alway useful for staff training. I must apologise for your experience with the children and the issues you faced and I understand your concerns. Please contact me Mrs Witham Practice Manager if you wish to discuss this further. I will discuss your feedback with the staff and how we can learn from this incident.