Heswall & Pensby Group Practice - Ratings and reviews
Reviews
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Review titled Disappointing experience
Rated 3 stars out of 5
by Christopher Howe - Posted on 14 February 2024
Visited the surgery a little over a week ago owing to severe nosebleeds.Had concern they may have been owing to high blood pressure. After a test it became apparent they were unlikely to be owing to a blood pressure issue. I was not given any definitive diagnosis, only mentioning ,both historic ,and future requests to send blood pressure readings taken from home, an appointment for phlebotomy tests, and an ENT referral. All most probably unnecessary .Too much emphasis on ticking boxes which surely is a waste of GP time, funding, and resources.
Visited February 2024
Heswall & Pensby Group Practice has not yet replied.
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Review titled Fabulous GP
Rated 5 stars out of 5
by E Prescott - Posted on 05 January 2024
I completed a patchs for my daughter and we were seen the same day. We saw a GP i had never had an appointment with before but she was brilliant! She listened to the problem and was quick in sorting out the problem for us. She tried ringing different departments to get us where we needed to be. It did result in us attending Alder Hey but the GP did everything she could to make it as fast and easy as possible for us. She was so caring and understanding which really put my mind at ease having had two A&E attendances and not getting very far. Thank you for such great care towards my daughter.
Visited January 2024
Review titled Heswall & Pensby Group Practice
Replied on 17 January 2024
Dear E Prescott Thank you for taking the time to provide a 5 star review following your recent experience at the practice. I will share your comments with the GP . Kind regards Alison Godsil - practice manager
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Review titled really helpul and friendly practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2023
this practice is what a medical practice should be. excellent staff, from receptionists to nurses to doctors, you can speak to them on the phone if you need to and always sort thing out.
Visited November 2023
Review titled Heswall & Pensby Group Practice
Replied on 17 January 2024
Dear Anonymous Thank you for taking the time to submit your review. I will share your comments with the practice team and I am very pleased that you are happy with our service. Kind regards Alison Godsil, Practice Manager
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Review titled Quick response
Rated 4 stars out of 5
by Anonymous - Posted on 11 October 2023
Following completion of patch’s I was being seen in the surgery by a doctor within 2 hours .This was exceptional service.
Visited October 2023
Review titled Heswall & Pensby Group Practice
Replied on 17 October 2023
Thank you for providing your feedback, I am very pleased we could provide you with exceptional service and will share your review with the practice team. kind regards Alison Godsil Practice Manager
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Review titled A very productive and courteous appointment
Rated 5 stars out of 5
by Dr John L Sproston - Posted on 05 September 2023
Your Review: I spent about 20 minutes with one of the practice doctors and would just like to say how very pleased I was with the sympathetic and logical way in which my questions were addressed. This is at a time when some medical staff in England are criticised for not being more available to patients. In my case nothing but praise for the unhurried way I was treated. Well done and thanks.
Visited September 2023
Review titled Heswall & Pensby Group Practice
Replied on 17 October 2023
Dear Dr. Sproston , thank you for providing your review. I will pass on your comments and praise to the GP who you consulted with. Kind regards Alison Godsil Practice Manager
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Review titled Can not fault the service
Rated 5 stars out of 5
by Sharon Jones - Posted on 20 July 2023
Even at times when things a busy. I totally understand the surgery does everything to reduce the waiting time for appointments and to ensure the patient is ok
Visited July 2023
Review titled Heswall & Pensby Group Practice
Replied on 24 July 2023
Dear Sharon Jones Thank you for taking the time to provide a 5 star review for our service. I am very pleased you cannot fault our service and your feedback will be shared with the practice team. Kind regards Alison Godsil Practice Manager
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Review titled Awful Practice
Rated 1 star out of 5
by Ben Hughes - Posted on 28 June 2023
Due to previous mention from friends and family around the poor management of the practice, decided to go private. But, needed some forms needed filling in and the reception staff were awfully rude with poor attitude. Despite, needing urgent care, I at one point was refused by the reception staff that they would deal with the issue. I have rarely used this practice if ever but the time I needed them I have never known a worse GP
Visited June 2023
Review titled Heswall & Pensby Group Practice
Replied on 24 July 2023
Dear Ben Hughes I was sorry to read your 1 star review but will be happy to investigate your concerns if you contact me directly at the practice with the details. kind regards Alison Godsil Practice manager
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Review titled Poor practice
Rated 1 star out of 5
by Mrs K I Brindley - Posted on 15 June 2023
As patients we are led to believe that filling in an econsult will result in us being seen by the most appropriate person for the problem. This was not my experience today. The doctor we saw was totally unsuitable and had no idea how to resolve the problem. This was a total waste of my time and his.
Visited June 2023
Review titled Heswall & Pensby Group Practice
Replied on 21 June 2023
Dear Mrs Brindley I was sorry to receive your 1 * feedback about our patches service and the doctor. I believe your experience relates to another patient and not yourself but I will be happy to discuss the matter further with them if they would like to contact me at the practice at the earliest convenience. kind regards Alison Godsil Practice Manager
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Review titled Quick Patch
Rated 4 stars out of 5
by C.Mem - Posted on 31 May 2023
In the past month I have had occasion to use the "Patches"service on no fewer than three occasions and I have to congratulate hpgp on this very efficient operation. On each application I have been seen within twenty four hours, on the last request I completed the form at 11 am and was seen at 4pm the same day.What a difference from the previous never ending form filling that went before . Congratulations hpgp.
Visited May 2023
Review titled Heswall & Pensby Group Practice
Replied on 21 June 2023
Dear C.Mem Thank you for taking the time to submit your 4 * review about our Patches service and our efficient operation. I will share your comments with the practice team. kind regards Alison Godsil Practice Manager
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Review titled Well cared for patient
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2023
As usual the response to my patches request was promptly dealt with. I was given an appointment within a few days and was treated with care and professionalism. The practice is friendly and efficient.
Visited May 2023
Review titled Heswall & Pensby Group Practice
Replied on 17 May 2023
Dear Anonymous Thank you for taking the time to post your review. I will share your feedback with the practice team about our service. Kind regards Alison Godsil Practice Manager